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Information Request: Network Latency Issues

STAR WARS: The Old Republic > English > Customer Service (Read-Only)
Information Request: Network Latency Issues
 
First BioWare Post First BioWare Post

Khryn's Avatar


Khryn
09.19.2015 , 10:52 AM | #681
[QUOTE=Marcos;8451143]
Quote: Originally Posted by JamesBaldwin View Post
[color=#f9d648]
1 <1 ms <1 ms 2 ms dsldevice.attlocal.net [****]
2 20 ms 19 ms 23 ms 104-1-204-2.lightspeed.miamfl.sbcglobal.net [104.1.204.2]
3 21 ms 20 ms 20 ms 99.167.141.108
4 24 ms 23 ms 24 ms 12.83.70.17
5 87 ms 22 ms 23 ms 12.122.155.169
6 263 ms 188 ms 77 ms 192.205.35.94
7 333 ms 344 ms 205 ms ae10.cr1.dca2.us.zip.zayo.com [64.125.20.193]
8 106 ms 107 ms 84 ms ae5.cr2.dca2.us.zip.zayo.com [64.125.20.190]
9 305 ms 320 ms 340 ms ae1.er2.iad10.us.zip.zayo.com [64.125.20.122]
10 361 ms 362 ms 362 ms 64.125.199.190.t00673-02.above.net [64.125.199.190]
11 370 ms 368 ms 379 ms 159.153.92.69
12 292 ms 326 ms 345 ms 159.153.92.28

Trace complete.

Still having issues. When will this be corrected?


Wow. I did some PINGPLOTTER readings the last few weeks and we have the near same exact problem with the ABOVENET servers you listed. I am good too until about 64.125.20.190 here also, then our connections look identical. Time Warner Cable said this isn't their problem, I have to deal with it. So.....

I contacted Zayo Group on Twitter and sent them my evidence. If you have a Twitter account I suggest contacting them also with your Traceroutes. If not, they have good customer service via EMAIL.
Khryn, Rex'sun, Xhiryn, and variations of such.
Jung-Ma Refugee.
I'm a keyboard turnin' cowboy, baby.

Reyold's Avatar


Reyold
09.23.2015 , 09:11 PM | #682
Server: Jedi Covenant
10PM to 11PM Atlantic Time, Canada


Code:
Tracing route to 159.153.92.28 over a maximum of 30 hops

  1     3 ms     3 ms     2 ms  vlan1.phub.net.cable.rogers.com [192.168.0.1]
  2     *        *        *     Request timed out.
  3    28 ms    28 ms    31 ms  67.231.220.137
  4    23 ms    30 ms    22 ms  24.156.157.38
  5    61 ms    41 ms    42 ms  24.156.147.33
  6   231 ms   264 ms   331 ms  van58-9-229-241.dynamic.rogerstelecom.net [209.1
48.229.241]
  7   125 ms   140 ms   276 ms  van58-9-229-225.dynamic.rogerstelecom.net [209.1
48.229.225]
  8    79 ms   138 ms   145 ms  24.156.144.130
  9    75 ms    94 ms    82 ms  64.71.241.110
 10   343 ms   422 ms   367 ms  xe-0-1-0.er2.iad10.us.above.net [64.124.196.213]

 11   289 ms   538 ms   659 ms  64.125.199.190.t00673-02.above.net [64.125.199.1
90]
 12  1109 ms   517 ms    79 ms  159.153.92.69
 13   108 ms   151 ms   152 ms  159.153.92.28

Trace complete.
Here's a trace while playable

Tracing route to 159.153.92.28 over a maximum of 30 hops

1 1 ms 2 ms 1 ms vlan1.phub.net.cable.rogers.com [192.168.0.1]
2 * * * Request timed out.
3 30 ms 31 ms 52 ms 67.231.220.137
4 24 ms 23 ms 26 ms 24.156.157.38
5 23 ms 22 ms 23 ms 24.156.147.33
6 40 ms 39 ms 47 ms van58-9-229-241.dynamic.rogerstelecom.net [209.1
48.229.241]
7 49 ms 47 ms 47 ms van58-9-229-225.dynamic.rogerstelecom.net [209.1
48.229.225]
8 50 ms 46 ms 46 ms 24.156.144.130
9 60 ms 58 ms 71 ms 64.71.241.110
10 68 ms 93 ms 61 ms xe-0-1-0.er2.iad10.us.above.net [64.124.196.213]

11 65 ms 61 ms 60 ms 64.125.199.190.t00673-02.above.net [64.125.199.1
90]
12 60 ms 61 ms 60 ms 159.153.92.69
13 61 ms 64 ms 63 ms 159.153.92.28

Trace complete
Never argue with an idiot. They'll just drag you down to their level, then beat you with experience.

MasterBaturrr's Avatar


MasterBaturrr
09.23.2015 , 11:00 PM | #683
Tracing route to 159.153.92.28 over a maximum of 30 hops

1 34 ms 13 ms 55 ms 10.27.0.1
2 45 ms 19 ms 15 ms 114.108.193.121
3 64 ms 53 ms 187 ms 114.108.193.158
4 77 ms 17 ms 14 ms 114.108.193.157
5 14 ms 33 ms 10 ms 114.108.194.153
6 28 ms 71 ms 29 ms tenge0-1-0-3.br03.hkg15.pccwbtn.net [63.218.211.145]
7 197 ms 207 ms 209 ms TenGE0-1-0-3.cr03.sea01.pccwbtn.net [63.218.204.174]
8 196 ms 235 ms 280 ms TenGE0-1-0-3.cr03.sea01.pccwbtn.net [63.218.204.174]
9 * * * Request timed out.
10 258 ms 251 ms 260 ms v11.ae29.cr1.ord2.us.zip.zayo.com [64.125.31.49]
11 355 ms 274 ms 274 ms ae0.cr2.ord2.us.zip.zayo.com [64.125.20.246]
12 297 ms 298 ms 352 ms v101.ae29.cr2.dca2.us.zip.zayo.com [64.125.30.68]
13 314 ms 258 ms 311 ms ae1.er2.iad10.us.zip.zayo.com [64.125.20.122]
14 250 ms 271 ms 263 ms 64.125.199.190.t00673-02.above.net [64.125.199.190]
15 256 ms 260 ms 263 ms 159.153.92.69
16 301 ms 272 ms 263 ms 159.153.92.28

Trace complete.

GBEERMANG's Avatar


GBEERMANG
09.24.2015 , 12:09 AM | #684
Was getting fluctuating lag again this evening.

Tracing route to 159.153.68.252 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms ***
2 11 ms 15 ms 13 ms ***
3 29 ms 32 ms 21 ms xe-0-0-13.hnllhiqe01h.hawaii.rr.com [24.25.230.13]
4 11 ms 12 ms 14 ms 72.129.46.22
5 59 ms 63 ms 59 ms agg31.lsancarc01r.socal.rr.com [72.129.45.0]
6 67 ms 71 ms 63 ms bu-ether16.lsancarc0yw-bcr00.tbone.rr.com [66.109.6.102]
7 62 ms 63 ms 64 ms 0.ae1.pr0.lax00.tbone.rr.com [107.14.19.118]
8 98 ms 65 ms 66 ms 66.109.9.122
9 * * 2733 ms ae-1-60.ear2.SanJose1.Level3.net [4.69.152.25]
10 * * * Request timed out.
11 100 ms 95 ms 95 ms 4.28.172.102
12 95 ms 95 ms 95 ms 159.153.68.252

Trace complete.

lordnekronik's Avatar


lordnekronik
10.01.2015 , 11:21 AM | #685
West Coast, Canada
pacific standard time
at anytime I log in
because of an odd work schedule

Tracing route to 159.153.68.252 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.254
2 24 ms 23 ms 6 ms 10.31.246.1
3 9 ms 10 ms 8 ms STTLWAWBCI01.bb.telus.com [75.154.217.106]
4 * * * Request timed out.
5 45 ms 26 ms 26 ms v22.ae29.cr2.sjc2.us.zip.zayo.com [64.125.31.37]

6 27 ms 27 ms 27 ms ae3.er2.sjc2.us.zip.zayo.com [64.125.28.57]
7 110 ms 110 ms 111 ms ae0.er1.sjc2.us.zip.zayo.com [64.125.25.105]
8 * 114 ms 112 ms 209.66.92.106.t00673-04.above.net [209.66.92.106
]
9 112 ms 112 ms 112 ms 159.153.68.53
10 111 ms 110 ms 112 ms 159.153.68.252

Trace complete.

Losh's Avatar


Losh
10.01.2015 , 03:30 PM | #686
Timezone: Pacific (Los Angeles/Vancouver)
Note: When there is no lag, I experience a steady latency of 40-60 ms.
Latency increase time frame: 12 PM - 11 PM PDT (steady latency of 120-150 ms with occasional spikes)
Heavy latency increase time frame: 6 PM - 9:30 PM PDT (fluctuating latency of 150-1000 ms with frequent spikes higher and occasional red X's)

Test 1 @ ~ 2:15 PM PDT October 1, 2015
Code:
Tracing route to 159.153.68.252 over a maximum of 30 hops

  1     1 ms     1 ms     4 ms           ***
  2   108 ms    96 ms    59 ms       ***
  3    28 ms    23 ms    43 ms        STTLWAWBCI01.bb.telus.com [75.154.217.108]
  4     *        *        *                        Request timed out.
  5    43 ms    40 ms    40 ms        v22.ae29.cr2.sjc2.us.zip.zayo.com [64.125.31.37]
  6    67 ms    86 ms   184 ms       ae3.er2.sjc2.us.zip.zayo.com [64.125.28.57]
  7   154 ms   166 ms   169 ms     ae0.er1.sjc2.us.zip.zayo.com [64.125.25.105]
  8   152 ms   160 ms   142 ms     209.66.92.106.t00673-04.above.net [209.66.92.106]
  9   156 ms   154 ms   154 ms     159.153.68.53
 10   169 ms   153 ms   160 ms    159.153.68.252

Trace complete.
Test 2 @ ~9:20 PM PDT October 1, 2015
Code:
Tracing route to 159.153.68.252 over a maximum of 30 hops

  1     2 ms     7 ms     2 ms           ***
  2    25 ms    28 ms    24 ms        ***
  3    30 ms    24 ms    25 ms        STTLWAWBCI01.bb.telus.com [75.154.217.108]
  4     *        *        *                        Request timed out.
  5    56 ms    40 ms    42 ms        v22.ae29.cr2.sjc2.us.zip.zayo.com [64.125.31.37]
  6    43 ms    43 ms    41 ms        ae3.er2.sjc2.us.zip.zayo.com [64.125.28.57]
  7   130 ms   129 ms   135 ms     ae0.er1.sjc2.us.zip.zayo.com [64.125.25.105]
  8     *      130 ms     *                   209.66.92.106.t00673-04.above.net [209.66.92.106]
  9   141 ms   130 ms   128 ms     159.153.68.53
 10   131 ms   132 ms   132 ms    159.153.68.252

Trace complete.

LydMekk's Avatar


LydMekk
10.03.2015 , 01:03 PM | #687
All necessary info in this thread:

http://www.swtor.com/community/showthread.php?t=834473

Stormthunder's Avatar


Stormthunder
10.04.2015 , 12:36 PM | #688
Target Name: N/A
IP: 159.153.72.252
Date/Time: 04.10.2015 20:31:33 to 04.10.2015 20:33:53

Hop Sent Err PL% Min Max Avg Host Name / [IP]
1 15 0 0,0 0 0 0 FRITZ-NAS [192.168.100.254]
2 15 0 0,0 19 279 71 [217.0.118.64]
3 15 0 0,0 19 273 68 [87.186.235.230]
4 15 0 0,0 22 278 68 hh-eb5-i.HH.DE.NET.DTAG.DE [62.154.33.74]
5 15 10 66,7 57 177 98 [62.157.249.78]
6 15 7 46,7 102 179 117 ae-1-8.bar1.Dublin1.Level3.net [4.69.153.230]
7 15 12 80,0 102 113 105 ae-1-8.bar1.Dublin1.Level3.net [4.69.153.230]
8 15 3 20,0 103 143 107 [213.242.106.234]
9 15 8 53,3 105 137 117 [159.153.72.252]
*** Dark Defence of Liberty ***

T3-M4

RoboutteDorn's Avatar


RoboutteDorn
10.05.2015 , 03:02 AM | #689
Test 1, 04/10/2015 time 14:00hrs GMT

Code:
Microsoft Windows [Version 10.0.10240]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\Win8>TRACERT 159.153.72.252

Tracing route to 159.153.72.252 over a maximum of 30 hops

  1    30 ms     1 ms     1 ms  routerlogin.net [*** *** *** ** *]
  2    10 ms    10 ms    15 ms  10.14.188.1
  3    10 ms    16 ms    11 ms  popl-core-2b-xe-202-0.network.virginmedia.net [82.2.51.77]
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6    36 ms    23 ms    35 ms  brhm-bb-1c-ae1-0.network.virginmedia.net [62.254.42.210]
  7    67 ms    21 ms    22 ms  213.161.65.149
  8    35 ms    84 ms    31 ms  4.68.70.77
  9     *       36 ms    35 ms  ae-1-8.bar1.Dublin1.Level3.net [4.69.153.230]
 10    37 ms    35 ms     *     ae-1-8.bar1.Dublin1.Level3.net [4.69.153.230]
 11    36 ms    39 ms    35 ms  213.242.106.234
 12    65 ms    36 ms    36 ms  159.153.72.252

Trace complete.

C:\Users\Win8>tracert 159.153.72.252

Tracing route to 159.153.72.252 over a maximum of 30 hops

  1     5 ms     3 ms     2 ms  *** *** *** * **
  2     9 ms     9 ms    15 ms  10.14.188.1
  3    12 ms    14 ms    13 ms  popl-core-2b-xe-202-0.network.virginmedia.net [82.2.51.77]
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6    19 ms    16 ms    17 ms  brhm-bb-1c-ae1-0.network.virginmedia.net [62.254.42.210]
  7    23 ms    19 ms    20 ms  213.161.65.149
  8    31 ms    26 ms    32 ms  4.68.70.77
  9     *        *       31 ms  ae-1-8.bar1.Dublin1.Level3.net [4.69.153.230]
 10    33 ms    31 ms     *     ae-1-8.bar1.Dublin1.Level3.net [4.69.153.230]
 11    36 ms    37 ms    33 ms  213.242.106.234
 12    37 ms    35 ms    33 ms  159.153.72.252

Trace complete.

C:\Users\Win8>.
Will be checking again when in PVP, PVE And stornhold

2nd test, run at 05/10/2015 09:55hrs GMT

Code:
C:\Users\Win8>tracert 159.153.72.252

Tracing route to 159.153.72.252 over a maximum of 30 hops

  1     3 ms     1 ms     1 ms  routerlogin.net [** ** *]
  2    14 ms     8 ms     8 ms  10.14.188.1
  3    38 ms    11 ms    10 ms  popl-core-2b-xe-202-0.network.virginmedia.net [82.2.51.77]
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6    28 ms    16 ms    15 ms  brhm-bb-1c-ae1-0.network.virginmedia.net [62.254.42.210]
  7    20 ms    21 ms    19 ms  213.161.65.149
  8    26 ms    28 ms    29 ms  4.68.70.77
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11    32 ms    31 ms    31 ms  213.242.106.234
 12    33 ms    32 ms    32 ms  159.153.72.252

Trace complete.

RoboutteDorn's Avatar


RoboutteDorn
10.05.2015 , 07:43 AM | #690
So running (crawling) through a Warzone and well here the result

14:40 GMT

Code:
C:\Users\Win8>tracert 159.153.72.252

Tracing route to 159.153.72.252 over a maximum of 30 hops

  1    10 ms     1 ms     1 ms  ***]
  2    36 ms    50 ms    29 ms  10.14.188.1
  3    15 ms    13 ms    14 ms  popl-core-2b-xe-202-0.network.virginmedia.net [82.2.51.77]
  4     *        *        *     Request timed out.
  5   111 ms    97 ms    63 ms  brnt-bb-1c-ae1-0.network.virginmedia.net [62.254.42.102]
  6   135 ms   108 ms    35 ms  ae10-xcr1.lnd.cw.net [195.2.9.149]
  7    92 ms   107 ms    71 ms  ae2-xcr1.hex.cw.net [195.2.24.158]
  8   102 ms    86 ms    85 ms  ldn-b3-link.telia.net [62.115.41.109]
  9    74 ms   156 ms    82 ms  ldn-bb2-link.telia.net [80.91.247.26]
 10   126 ms   110 ms   101 ms  dln-b1-link.telia.net [62.115.136.71]
 11    78 ms    72 ms    69 ms  bioware-ic-147166-dln-b3.c.telia.net [80.239.192.78]
 12    43 ms    84 ms    61 ms  159.153.72.53
 13   124 ms    77 ms   194 ms  159.153.72.252

Trace complete.