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Buy now buttons don't work on swtor.com subscription page

STAR WARS: The Old Republic > English > General Discussion
Buy now buttons don't work on swtor.com subscription page
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Hikaru_Kuma's Avatar


Hikaru_Kuma
04.01.2020 , 06:18 AM | #1
Buy now buttons don't work on swtor.com subscription page. I checked with multiple people in discord. It doesn't work for them too. Some people said it worked for them yesterday. Since the time code cards stopped being sold on Amazon.com and other websites, it's almost impossible to sub right now. I think it still works through Origin tho, but this needs to be fixed.

CommunityTeam's Avatar


CommunityTeam
04.01.2020 , 06:58 AM | #2 Click here to go to the next staff post in this thread. Next  
Hi Hikaru_Kuma,

Thank you for reporting this issue about subscription purchases on our website. It also affects code redemption and Cartel coins purchase.

Our team is currently investigating it. I'll keep you updated when I have additional information.

For your information, here is the post about this issue on AHQ: Ongoing payment issues - April 1, 2020

Thank you for your patience.
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DarkTergon's Avatar


DarkTergon
04.01.2020 , 07:42 AM | #3
It's amazing how fast they can answer and check things out when it affects them getting money .....
You know you can't fix an idiot, turns out you can't quarantine them either!!!
Feel free to click the link and get all the usual goodies
http://www.swtor.com/r/jFXFFQ

Phazonfreak's Avatar


Phazonfreak
04.01.2020 , 10:15 AM | #4
Quote: Originally Posted by DarkTergon View Post
It's amazing how fast they can answer and check things out when it affects them getting money .....
Why are people still surprised or disgruntled by this simple fact of life? They are a company that wants to make money, not a charity.

Joonbeams's Avatar


Joonbeams
04.01.2020 , 10:48 AM | #5
Quote: Originally Posted by Phazonfreak View Post
Why are people still surprised or disgruntled by this simple fact of life? They are a company that wants to make money, not a charity.
I can certainly see the argument that it's a short-sighted, misguided allocation of resources. And that prioritizing the fixing bugs and addition of content--while cost-burdensome up front--are actually smarter, more sustainable ways to "make money." Games like TESO redoubled efforts after weak launches and now do well with both subs and their cash vendor. I.e. if more people want to play your game, more people will traverse your CM and whatnot...

SteveTheCynic's Avatar


SteveTheCynic
04.01.2020 , 11:12 AM | #6
Quote: Originally Posted by Joonbeams View Post
I can certainly see the argument that it's a short-sighted, misguided allocation of resources. And that prioritizing the fixing bugs and addition of content--while cost-burdensome up front--are actually smarter, more sustainable ways to "make money." Games like TESO redoubled efforts after weak launches and now do well with both subs and their cash vendor. I.e. if more people want to play your game, more people will traverse your CM and whatnot...
For sure, but if the web site is broken so you *cannot* pay that money, it doesn't matter how much interesting content there is, they won't get any more money until they fix it.
http://www.swtor.com/r/Hg3sV2
To go to Belsavis, you must go to Belsavis.
I never had a Fine Mithril Sword of a very powerful glorious invincible hero scout with ruby inlays and platinum engraving in June language

CommunityTeam's Avatar


CommunityTeam
04.01.2020 , 11:23 AM | #7 This is the last staff post in this thread.  
Hi everyone,

The issue with code redemption, Cartel Coins and subscription purchases is now resolved.

Thank you for your patience.
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Phazonfreak's Avatar


Phazonfreak
04.01.2020 , 11:30 AM | #8
Quote: Originally Posted by SteveTheCynic View Post
For sure, but if the web site is broken so you *cannot* pay that money, it doesn't matter how much interesting content there is, they won't get any more money until they fix it.
This.

Apart from that it is only applicable if you assess the same resources to allocate, which BioWare obviously has not. In addition to the technical limitations and obstacles regarding the game engine which are very different between ESO and SWTOR. Not to mention the developer/publisher structure of Zenimax and Bethesda compared to BioWare and EA.

It sure would be grand if they put more focus on fixing bugs and upgrading the engine while offering steady content updates. But it has become pretty apparent that the engine is a big limiting factor to that. And the people responsible and with the actual first hand knowledge are already gone.

Joonbeams's Avatar


Joonbeams
04.01.2020 , 12:13 PM | #9
Quote: Originally Posted by SteveTheCynic View Post
For sure, but if the web site is broken so you *cannot* pay that money, it doesn't matter how much interesting content there is, they won't get any more money until they fix it.
Yes. If we take the original point entirely literally and solely at face value, then yes, it makes total sense to focus on an immediately broken revenue-generating tool. I actually agree that's the right place for the devs to focus in this case. So there's no dispute with your response.

Here's the original comment:

Quote: Originally Posted by DarkTergon View Post
It's amazing how fast they can answer and check things out when it affects them getting money .....
If you read this allegorically or even satirically, as I did, rather than literally confined to this sole scenario (and as I believe it should be read), then the point is that it's emblematic of a bigger problem with priorities (e.g. in this case 'speed of response'). IMO the quoted post succeeds satirically. So when I respond to this:

Quote: Originally Posted by Phazonfreak View Post
Why are people still surprised or disgruntled by this simple fact of life? They are a company that wants to make money, not a charity.
I'm saying that if it's really just a "company that wants to make money," then this overall prioritzation of short-term revenue boosts over long-term investments might not actually lead to more money....

DarkTergon's Avatar


DarkTergon
04.01.2020 , 01:54 PM | #10
Quote: Originally Posted by Phazonfreak View Post
Why are people still surprised or disgruntled by this simple fact of life? They are a company that wants to make money, not a charity.
not surprised at all. But was commenting on the fact of how fast they answered (in less than 50 mins), how many other problems have been laid on the forum floor, but took ages just to be even noticed.
How many subs have they lost, money have they lost, because they didn't look at issues that were causing massive problems for people?
You know you can't fix an idiot, turns out you can't quarantine them either!!!
Feel free to click the link and get all the usual goodies
http://www.swtor.com/r/jFXFFQ