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PSA: Major Materials Inventory Bug

STAR WARS: The Old Republic > English > General Discussion > Bug Reports
PSA: Major Materials Inventory Bug
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UlaVii's Avatar


UlaVii
01.17.2020 , 04:19 PM | #1
A guild member wrote about a horrible bug tonight and the few of us that tested it could recreate it 100% of the time. One guild member said they lost a stack of 1000 mats due to this a month ago and filed an in-game bug report that has gone unanswered. Another said they submitted a report 2 weeks ago and got a reply a few days ago saying that customer services can't help!

The bug is that if you split a stack of crafting materials from your normal Inventory and drop that split stack straight into the new Materials Inventory then the rest of the stack will vanish from your normal inventory. The number that you dropped into the Material Inventory do go in there but the rest of the stack vanishes from normal inventory. It does not go into the Material Inventory. It is just lost into the void.

I've tested it with different quantities and both high and low level mats. I made a recording to show this happening:

https://i.imgur.com/nUavJh8.gif

The only work around for now is to make sure you drop the split stack into your normal inventory first and then pick it up again to drop it into the Material Inventory.

Please fix this urgently. If it was the other way around and we could magic thousands of mats out of thin air then there would be an emergency patch within a few days.

UlaVii's Avatar


UlaVii
01.17.2020 , 05:10 PM | #2
Another video of it from October 2019: https://www.youtube.com/watch?v=lVwJJeqqNS8

SteveTheCynic's Avatar


SteveTheCynic
01.18.2020 , 02:00 AM | #3
I'm curious why you would want to keep materials outside your materials inventory in the first place.

(*Keep*, that is. I can see wanting to take some out of the materials inventory to sell them on the GTN, but I can't see any other reason not to just stuff them all in there as soon as you get them.)
http://www.swtor.com/r/Hg3sV2
To go to Belsavis, you must go to Belsavis.
> @"Biff.5312" said:
> Exercise your whimsy.

Tsillah's Avatar


Tsillah
01.18.2020 , 02:54 AM | #4
Quote: Originally Posted by SteveTheCynic View Post
I'm curious why you would want to keep materials outside your materials inventory in the first place.

(*Keep*, that is. I can see wanting to take some out of the materials inventory to sell them on the GTN, but I can't see any other reason not to just stuff them all in there as soon as you get them.)
So you have 1000 mats and want to sell 500 of em. So you split the stack and drop half of em in your mat inventory and then sell the remainder and lose 500 mats because you did so.

This shouldn't happen really. Even if there's a workaround, this should just work properly.
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SteveTheCynic's Avatar


SteveTheCynic
01.18.2020 , 03:29 AM | #5
Quote: Originally Posted by Tsillah View Post
So you have 1000 mats and want to sell 500 of em. So you split the stack and drop half of em in your mat inventory and then sell the remainder and lose 500 mats because you did so.

This shouldn't happen really. Even if there's a workaround, this should just work properly.
You can split them as you take them *out* of the materials inventory, but yes, it should work properly no matter what order you do it in.
http://www.swtor.com/r/Hg3sV2
To go to Belsavis, you must go to Belsavis.
> @"Biff.5312" said:
> Exercise your whimsy.

Shinian's Avatar


Shinian
01.18.2020 , 04:00 AM | #6
Yeah this happened to me as well, but with just 50 items. To answer why split them in inventory, I wanted to break down half of them and save the other half for crafting.. think assembly components. They stay in inventory after you craft them.

Another case is where I get processed isotopes in a flashpoint. They stay in inventory as well. I tried simply right clicking to store them. Also tried clicking the store to inventory button. A couple of times I got an error saying there was a problem with storing them, and they just disappeared.

JediQuaker's Avatar


JediQuaker
01.18.2020 , 08:56 AM | #7
Quote: Originally Posted by Shinian View Post
Yeah this happened to me as well, but with just 50 items. To answer why split them in inventory, I wanted to break down half of them and save the other half for crafting.. think assembly components. They stay in inventory after you craft them.
Steve was asking (I think) why you don't split the stack when taking them out of mat storage, rather than when putting them in. But, I suppose it depends upon where you got the mats from. If, for example, you bought a stack of mats from the GTN, you may want to split the stack before putting some in Mat storage.
A possible workaround for the bug would be to always put the full stack into Mat storage and then take out the amount you want to keep in Inventory.

Quote:
Another case is where I get processed isotopes in a flashpoint. They stay in inventory as well. I tried simply right clicking to store them. Also tried clicking the store to inventory button. A couple of times I got an error saying there was a problem with storing them, and they just disappeared.
The usual process is just to click on the "store to Inventory" button. You may need to right-click on the button at some point, and select the highest level of mats, for the Processed Isotopes to be stored this way.
Hold water, a sieve may not, but hold another sieve, it will - Yoda..

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Void_Singer's Avatar


Void_Singer
01.18.2020 , 03:36 PM | #8
Quote: Originally Posted by SteveTheCynic View Post
I'm curious why you would want to keep materials outside your materials inventory in the first place.

(*Keep*, that is. I can see wanting to take some out of the materials inventory to sell them on the GTN, but I can't see any other reason not to just stuff them all in there as soon as you get them.)
aside from obvious reasons like selling, trading, and transferring, there's also monitoring crafting consumption (it's how I found the crit bug), being able to actually see the remaining mats you are using together (which is materials storage is a dumpster fire for) etc ad nauseam.
If it moves, shoot it.
if it stops moving... shoot it again.
- Anonymous Mercenary

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SteveTheCynic's Avatar


SteveTheCynic
01.19.2020 , 03:55 AM | #9
Quote: Originally Posted by Void_Singer View Post
aside from obvious reasons like selling, trading, and transferring, there's also monitoring crafting consumption (it's how I found the crit bug), being able to actually see the remaining mats you are using together (which is materials storage is a dumpster fire for) etc ad nauseam.
Fair enough (although diagnosing their bugs is not a good reason for it), although it's worth noting the second half of what I said here (highlighted for clarity):
Quote: Originally Posted by SteveTheCynic View Post
You can split them as you take them *out* of the materials inventory, but yes, it should work properly no matter what order you do it in.
http://www.swtor.com/r/Hg3sV2
To go to Belsavis, you must go to Belsavis.
> @"Biff.5312" said:
> Exercise your whimsy.

ElZaguero's Avatar


ElZaguero
01.19.2020 , 07:30 AM | #10
Quote: Originally Posted by Void_Singer View Post
being able to actually see the remaining mats you are using together (which is materials storage is a dumpster fire for)
QFT! Quoted For Truth!

The new materials inventory is horribad for visibility