Please upgrade your browser for the best possible experience.

Chrome Firefox Internet Explorer
×

Missing credits gtn in my mail, been hours

STAR WARS: The Old Republic > English > General Discussion
Missing credits gtn in my mail, been hours
First BioWare Post First BioWare Post

ShieldProtection's Avatar


ShieldProtection
01.02.2020 , 12:43 PM | #11
Quote: Originally Posted by xordevoreaux View Post
When you sell something on the GTN, you do indeed get two emails. One is essentially a clock counting down the time within the hour until you will receive your credits for the sale. This email is otherwise empty, and basically a notice that the item sold.

The second email appears once that hour is up, and contains the credits you got from the sale.
I have like 10 second emails now in my mailbox without credits in it. "will arrive upon one hour" yet there is 8-9 hours time on the mail itself. Meaning credits are missing due to a bug yet time are passed.
I make long posts on SWTOR forums, read it or not, thank you anyway

hof_th's Avatar


hof_th
01.02.2020 , 01:15 PM | #12
Quote: Originally Posted by ShieldProtection View Post
I have like 10 second emails now in my mailbox without credits in it. "will arrive upon one hour" yet there is 8-9 hours time on the mail itself. Meaning credits are missing due to a bug yet time are passed.
I highly doubt that you are missing anything, the mails that you are seeing are the first ones that you got they should have been deleted when your Credits arrived but weren't, that is the bug. You said yourself in your OP that some mails had the credits.

Everyone in this Thread, myself included, who checked carefully found that all Credits did indeed arrive in the second mail but the "you get it in one hour" mails are simply not deleted until you do it by hand. That means that if you collected all attachments from your mail only the "you get it in one hour" mails remain.

Personally I listed 16 Copies of the same Item yesterday, today when I logged into my GTN Character the UI showed 16 new mails but when I opened the mailbox there were actually 32 mails, 16 with Credits and 16 without all of them were already several hours old at that time.

EricMusco's Avatar


EricMusco
01.02.2020 , 01:50 PM | #13 This is the last staff post in this thread.  
Quote: Originally Posted by hof_th View Post
I highly doubt that you are missing anything, the mails that you are seeing are the first ones that you got they should have been deleted when your Credits arrived but weren't, that is the bug. You said yourself in your OP that some mails had the credits.

Everyone in this Thread, myself included, who checked carefully found that all Credits did indeed arrive in the second mail but the "you get it in one hour" mails are simply not deleted until you do it by hand. That means that if you collected all attachments from your mail only the "you get it in one hour" mails remain.

Personally I listed 16 Copies of the same Item yesterday, today when I logged into my GTN Character the UI showed 16 new mails but when I opened the mailbox there were actually 32 mails, 16 with Credits and 16 without all of them were already several hours old at that time.
Hey folks,

Circling back I want to confirm that what hof_th stated above is what our investigation is seeing as well. From what we can tell so far everyone did in fact receive their credits as intended. What happened is that an issue with our mail server was causing the first mail you receive (no credits, just a note of the sale) was not expiring out of your mailbox as it should have. That issue should now be resolved as well.

We are still triple checking everything to ensure that is the case and that no one is missing anything. I will report back as I hear more.

-eric
Eric Musco | Community Manager
Follow us on Twitter @SWTOR | Like us on Facebook
[Contact Us] [Rules of Conduct] [F.A.Q.]

MuffinVelocity's Avatar


MuffinVelocity
01.02.2020 , 03:51 PM | #14
Quote: Originally Posted by hof_th View Post
I highly doubt that you are missing anything, the mails that you are seeing are the first ones that you got they should have been deleted when your Credits arrived but weren't, that is the bug. You said yourself in your OP that some mails had the credits.

Everyone in this Thread, myself included, who checked carefully found that all Credits did indeed arrive in the second mail but the "you get it in one hour" mails are simply not deleted until you do it by hand. That means that if you collected all attachments from your mail only the "you get it in one hour" mails remain.

Personally I listed 16 Copies of the same Item yesterday, today when I logged into my GTN Character the UI showed 16 new mails but when I opened the mailbox there were actually 32 mails, 16 with Credits and 16 without all of them were already several hours old at that time.
Except when I listed 10 items yesterday and then logged in today the UI showed 2 messages and when I checked my mailbox I not only had 2 messages with credits but also 8 empty ones confirming sales
My listing is empty so these other 8 items have definitely been sold but the credits never arrived
Edit: also I always open these one by one so I'm sure I only got credits for 2 out of 10 items

PufflesMa's Avatar


PufflesMa
01.04.2020 , 11:33 AM | #15
Quote: Originally Posted by hof_th View Post
I highly doubt that you are missing anything, the mails that you are seeing are the first ones that you got they should have been deleted when your Credits arrived but weren't, that is the bug. You said yourself in your OP that some mails had the credits.

Everyone in this Thread, myself included, who checked carefully found that all Credits did indeed arrive in the second mail but the "you get it in one hour" mails are simply not deleted until you do it by hand. That means that if you collected all attachments from your mail only the "you get it in one hour" mails remain.

Personally I listed 16 Copies of the same Item yesterday, today when I logged into my GTN Character the UI showed 16 new mails but when I opened the mailbox there were actually 32 mails, 16 with Credits and 16 without all of them were already several hours old at that time.
This is not the case for me. My mailbox has been malfunctioning since the new year.. I listed items to sell.. and got a lot of emails that had no credits attached to them. It basically said you sold blah blah for 300,000 and here are your credits and there was no credits attached to the mails. This happened many times that day.. and it was NOT the initial mail messages that said you'd get your credits in an hour. So, I saved all the messages that did not have credits attached. Then I logged on the next day and all the saved messages were gone. Tried to update my ticket to tell them this & it it kept saying there was and error and I could not update my ticket. Then today I look and I have things sold and I did get the credits, but now it's not telling me me what sold. Instead of saying you sold blah blah for 300,000 it says.. an item you listed on the GTN sold for 300,000. So, my mail has been quite glitchy.

hof_th's Avatar


hof_th
01.04.2020 , 12:33 PM | #16
Quote: Originally Posted by PufflesMa View Post
Then today I look and I have things sold and I did get the credits, but now it's not telling me me what sold. Instead of saying you sold blah blah for 300,000 it says.. an item you listed on the GTN sold for 300,000.
That's unfortunately normal since there was a maintenance yesterday and the system "forgot" what exactly you sold.

Dekibra's Avatar


Dekibra
01.04.2020 , 03:30 PM | #17
Quote: Originally Posted by hof_th View Post
That's unfortunately normal since there was a maintenance yesterday and the system "forgot" what exactly you sold.
Huh, thatís new (to me at least) ... usually after a maintenance the system forgets WHO bought my item
useful goodies for you & me --> my Referral Link

hof_th's Avatar


hof_th
01.04.2020 , 04:27 PM | #18
It actually forgets who and what, after Maintenance the mail usually reads:

"Someone has purchased the item you put up for sale on the GTN. Attached is your asking price and deposit, less the Galactic Trade Network's commission."

As far as I recall it's been that way since I started playing 5 years ago, though I try not to have any listings during maintenance, you never know what gets broken durring them.