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Missing credits gtn in my mail, been hours

STAR WARS: The Old Republic > English > General Discussion
Missing credits gtn in my mail, been hours
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ShieldProtection's Avatar


ShieldProtection
01.01.2020 , 07:49 AM | #1
Mailbox is bugged again? I sold things on gtn like yesterday however many of mails does not include my credits, some of them includes some of them does not,

anyone having this problem?
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ElZaguero's Avatar


ElZaguero
01.01.2020 , 08:39 AM | #2
Quote: Originally Posted by ShieldProtection View Post
Mailbox is bugged again? I sold things on gtn like yesterday however many of mails does not include my credits, some of them includes some of them does not,

anyone having this problem?
Have you read those messages carefully? Because the way it works is, immediately upon sale of the item, you receive one email notifying you of the sale, and telling you that you will receive the creds in an hour. Then after the hour is up, the first message vanishes from your Inbox, and you receive another with the creds attached.

Is it possible this is what is happening to you? I personally have found the system to function flawlessly.

Venamus's Avatar


Venamus
01.01.2020 , 11:17 AM | #3
I'm having this problem too, I have around 6-8 items I sold, earliest being 2 hours and latest being 11 hours that have yet to have credits come in yet.

Kayahni's Avatar


Kayahni
01.01.2020 , 01:06 PM | #4
If your mailbox is doing what my mailbox is doing, it's just a display error. When something sells on the GTN, you'll receive a message informing you that it sold. An hour later, you'll receive another message with the attached credits. What *usually* happens is the message with attached credits will replace the information-only message. For some reason, it's keeping both. I have a number of paired (time-wise) messages in my mailbox, and each pair contains one message that says "Soandso bought your thingy for blahblah credits, you'll receive your asking price in about in one hour" and another message saying "Soandso (the same character name) bought your thingy, attached is your asking price of blahblah credits, less tax." (paraphrased)

Take a look at the messages again, because the ones that appear to be missing credits very likely have the same purchaser listed in a message within the same timeframe that contains/contained credits. The system is just forgetting to delete the info message when the credit-containing message arrives.

My mailbox if that illustrates it better. Each of those timed pairs have the same purchaser for the same item, and the empty messages just didn't delete themselves the way they're meant to.

Edit: This may be harder for you to verify after the fact, because the messages with attached credits *are* properly deleting themselves when you remove the credits, while the info-only messages persist despite being read. You'd have to spot it on a new set of messages. I wasn't missing any credits from sales, though, so don't panic too much about it!

ShieldProtection's Avatar


ShieldProtection
01.02.2020 , 06:49 AM | #5
it is completely broken now, I see 8-9 hours text on my mail without credits in it, I'm not stupid I know how mailbox and gtn works. It is broken and my credits are not arrive. I sold another batch of things today on gtn and some of them arrived however many of them arrived without credits. I also noticed when I click new mail text inside mailbox I get another "you got new mail" message pop up on chat without any new mail arrive.

BioWare, you are basically stealing my credits, fix it please, I'm going to send a bug report in game.
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EricMusco's Avatar


EricMusco
01.02.2020 , 07:05 AM | #6 Click here to go to the next staff post in this thread. Next  
Hey folks,

The team is looking into these reports. I'll let you know when I know more.

-eric
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ShieldProtection's Avatar


ShieldProtection
01.02.2020 , 07:09 AM | #7
Quote: Originally Posted by EricMusco View Post
Hey folks,

The team is looking into these reports. I'll let you know when I know more.

-eric
Thank you for fast response, I sent a bug report in game just now, happy holidays,
I make long posts on SWTOR forums, read it or not, thank you anyway

ShieldProtection's Avatar


ShieldProtection
01.02.2020 , 07:19 AM | #8
Quote: Originally Posted by EricMusco View Post
Hey folks,

The team is looking into these reports. I'll let you know when I know more.

-eric
Eric, I also have a completely empty Costumer Support ticket made in 2018 and last modified today 2020, there is no text in it, not even a title, and it is already closed. I take it this is just a bug, just wanted to let you know, ı hope everything is okay, ticket number is 33762895 if that helps
I make long posts on SWTOR forums, read it or not, thank you anyway

Arkamos-Aurelius's Avatar


Arkamos-Aurelius
01.02.2020 , 10:38 AM | #9
Yeah, I've been wondering what the hell is with all the empty messages. I lost nothing, as far as I can tell, but it seems every item that sells creates double email for it.

xordevoreaux's Avatar


xordevoreaux
01.02.2020 , 12:30 PM | #10
Quote: Originally Posted by Arkamos-Aurelius View Post
Yeah, I've been wondering what the hell is with all the empty messages. I lost nothing, as far as I can tell, but it seems every item that sells creates double email for it.
When you sell something on the GTN, you do indeed get two emails. One is essentially a clock counting down the time within the hour until you will receive your credits for the sale. This email is otherwise empty, and basically a notice that the item sold.

The second email appears once that hour is up, and contains the credits you got from the sale.
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