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tulak hord server

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EricMusco's Avatar


EricMusco
11.06.2019 , 06:47 AM | #201 Click here to go to the next staff post in this thread. Next  
Hey folks,

We are going to go ahead and move up our planned maintenance for Tulak Hord to right now so we can address the connection issues as soon as possible. Expected ETA is about 1 hour but it will depend on what we find during our investigation.

Thanks everyone.

-eric
Eric Musco | Community Manager
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Jerba's Avatar


Jerba
11.06.2019 , 06:56 AM | #202
Quote: Originally Posted by EricMusco View Post
Hey folks,

We are going to go ahead and move up our planned maintenance for Tulak Hord to right now so we can address the connection issues as soon as possible. Expected ETA is about 1 hour but it will depend on what we find during our investigation.

Thanks everyone.

-eric
Thanks for the update! Hope you can quickly find the cause and fix it for real this time.
Scoundrel healer. Raid leader. Guild officer @ Tulak Hord

EricMusco's Avatar


EricMusco
11.06.2019 , 07:03 AM | #203 Click here to go to the next staff post in this thread. Next  
Tulak Hord is once again available. Thanks everyone.
Eric Musco | Community Manager
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NepomukLP's Avatar


NepomukLP
11.06.2019 , 07:06 AM | #204
Quote: Originally Posted by EricMusco View Post
Tulak Hord is once again available. Thanks everyone.
what caused the issue?
is it fixed or do we have to suspect downtime again?

MiniMilian's Avatar


MiniMilian
11.06.2019 , 07:12 AM | #205
Quote: Originally Posted by NepomukLP View Post
what caused the issue?
is it fixed or do we have to suspect downtime again?
Second that. Please more information!

fabsus's Avatar


fabsus
11.06.2019 , 07:27 AM | #206
does it mean, that the planned serverdown is off the table?
Disclaimer: This is my opinion.
http://www.swtor.com/r/cyZhrF <--This is my Ref-Link. Feel free to ignore or benefit from it.

Jerba's Avatar


Jerba
11.06.2019 , 07:31 AM | #207
Quote: Originally Posted by EricMusco View Post
Tulak Hord is once again available. Thanks everyone.
That was quick. No issues so far, let's hope it stays that way.
Scoundrel healer. Raid leader. Guild officer @ Tulak Hord

EricMusco's Avatar


EricMusco
11.06.2019 , 08:26 AM | #208 Click here to go to the next staff post in this thread. Next  
Quote: Originally Posted by NepomukLP View Post
what caused the issue?
is it fixed or do we have to suspect downtime again?
Short version is a hardware failure. We believe we have resolved the issue and don't expect further downtime but we will continue to monitor.


Quote: Originally Posted by fabsus View Post
does it mean, that the planned serverdown is off the table?
Correct, the quick downtime this morning replaced the planned downtime for today.

-eric
Eric Musco | Community Manager
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streunekatze's Avatar


streunekatze
11.06.2019 , 08:39 AM | #209
no problem so far yay

Jerba's Avatar


Jerba
11.06.2019 , 10:01 AM | #210
Looks like there are still some issues. We were trying to enter the new Dxun operation in 16-man SM and the loading bar was stuck at 40%. Eventually the loading bar may continue but then the player ends up at character selection; to the other players he is shown as disconnected. When logging back in, the players is standing on Onderon in front of the operations entrance. When entering the operation again, the loading bar is once again stuck at 40%.

Dxun 8-man SM appears to work fine; the loading bar stayed stuck at 40% longer than usually but then I loaded into the instance. But Dxun 16-man SM appears to be bugged; we tried it multiple times with the same problems. I am inclined to believe it is related to the Tulak Hord server issues because this issue did not appear before.
Relevant lines from the log:
Code:
2019-11-06T17:03:42.634348 02B65E68 DEBUG TravelPending: onderon_main : 4611686359491197003 : 4611686359491197003 : 2 : \world\areas\4611686359491197003\area.dat [Firestorm.firestorm.OmegaWorldObject](omegaworldobject.cpp:OmegaWorldObject::TravelPending:290)
2019-11-06T17:03:48.509454 02B65E68 INFO [Client] Active area load complete [Client.AreaManager](bwaareamanager.cpp:bwa::AreaManager::_onActiveAreaLoadComplete:932)
2019-11-06T17:06:21.326191 02B65E68 DEBUG Area Disconnect, expected: true [Disconnect.firestorm.client.OmegaAreaObject](omegaareaobject.cpp:OmegaAreaObject::AreaDisconnect:216)
2019-11-06T17:06:21.443117 02B65E68 DEBUG TravelPending: raid_dxun : 4611686309780404008 : 4611686309780404008 : 11 : \world\areas\4611686309780404008\area.dat [Firestorm.firestorm.OmegaWorldObject](omegaworldobject.cpp:OmegaWorldObject::TravelPending:290)
2019-11-06T17:06:24.552505 02B65E68 INFO [Client] Active area load complete [Client.AreaManager](bwaareamanager.cpp:bwa::AreaManager::_onActiveAreaLoadComplete:932)
2019-11-06T17:06:34.262129 02B65E68 DEBUG SendToCharacterSelect [Firestorm.firestorm.OmegaWorldObject](omegaworldobject.cpp:OmegaWorldObject::SendToCharacterSelect:328)
2019-11-06T17:06:35.816768 02B65E68 INFO [Client] Active area load complete [Client.AreaManager](bwaareamanager.cpp:bwa::AreaManager::_onActiveAreaLoadComplete:932)
2019-11-06T17:06:36.260106 02B65E68 DEBUG TellCharacterSummaries [Firestorm.firestorm.OmegaWorldObject](omegaworldobject.cpp:OmegaWorldObject::TellCharacterSummaries:429)
2019-11-06T17:06:49.436746 02B65E68 DEBUG TravelPending: onderon_main : 4611686359491197003 : 4611686359491197003 : 3 : \world\areas\4611686359491197003\area.dat [Firestorm.firestorm.OmegaWorldObject](omegaworldobject.cpp:OmegaWorldObject::TravelPending:290)
2019-11-06T17:06:54.023479 02B65E68 INFO [Client] Active area load complete [Client.AreaManager](bwaareamanager.cpp:bwa::AreaManager::_onActiveAreaLoadComplete:932)
Scoundrel healer. Raid leader. Guild officer @ Tulak Hord