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Subscription service is down

STAR WARS: The Old Republic > English > General Discussion
Subscription service is down
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swtor_ams's Avatar


swtor_ams
03.12.2019 , 04:51 AM | #1
Hello,

it seems that subscription services are currently down. When I click on any of the links on the Subscription tab (One time purchase, Show your payment history, Changing billing method, etc.) it just leads to a blank page.

OwenBrooks's Avatar


OwenBrooks
03.12.2019 , 04:55 AM | #2
This is now listed in the known issues sticky https://answers.ea.com/t5/Technical-...4886775#M40174

issues presently with subscriptions, cartel coins and code redemption

EricMusco's Avatar


EricMusco
03.12.2019 , 05:57 AM | #3 Click here to go to the next staff post in this thread. Next  
Quote: Originally Posted by OwenBrooks View Post
This is now listed in the known issues sticky https://answers.ea.com/t5/Technical-...4886775#M40174

issues presently with subscriptions, cartel coins and code redemption
This is correct. There is currently a web issue the team is looking into which is preventing subscriptions, CC purchases, and code redemptions. I will provide updates as I have them. Thanks!

-eric
Eric Musco | Community Manager
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EricMusco's Avatar


EricMusco
03.12.2019 , 06:35 AM | #4 This is the last staff post in this thread.  
The issue is now resolved. Thanks all!
Eric Musco | Community Manager
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jade_de_aguilera's Avatar


jade_de_aguilera
03.12.2019 , 08:48 AM | #5
thanks

swtor_ams's Avatar


swtor_ams
03.12.2019 , 09:22 AM | #6
Thank you for quick response and resolving the problem!

Thundertrain's Avatar


Thundertrain
03.12.2019 , 12:23 PM | #7
Obviously different and totally unrelated issues, but if you ever wonder why your players get irritated with your priorities, please refer back to this thread.

Post - The subscription service and Cartel Coin sales are not functioning, preventing us from giving you money!
Two hours later - All fixed! Please resume giving us money!

Posts, Tweets, Bug Reports, etc. - Our companions are disappearing for no apparent reason when we're trying to play the Star Fortress Flashpoints. (You can fill in the long-standing bug of your choice here.)
Three+ years later -
Quote: Originally Posted by CharlesBoyd View Post
We've seen this one too I can't give an ETA on a fix yet, but keep an eye on the patch notes!

Karameck's Avatar


Karameck
03.12.2019 , 12:30 PM | #8
Quote: Originally Posted by Thundertrain View Post
Obviously different and totally unrelated issues, but if you ever wonder why your players get irritated with your priorities, please refer back to this thread.

Post - The subscription service and Cartel Coin sales are not functioning, preventing us from giving you money!
Two hours later - All fixed! Please resume giving us money!

Posts, Tweets, Bug Reports, etc. - Our companions are disappearing for no apparent reason when we're trying to play the Star Fortress Flashpoints. (You can fill in the long-standing bug of your choice here.)
Three+ years later -
Itís almost as if not ensuring a steady revenue stream would completely remove the ability to ever get to any other fixes.

Regardless of what fixes you want to see, their ability to receive the revenue stream they count on, and budget for, should be the highest priority.

Thundertrain's Avatar


Thundertrain
03.12.2019 , 02:05 PM | #9
Quote: Originally Posted by Karameck View Post
Itís almost as if not ensuring a steady revenue stream would completely remove the ability to ever get to any other fixes.

Regardless of what fixes you want to see, their ability to receive the revenue stream they count on, and budget for, should be the highest priority.
Of course it should. Should the difference between the highest priority and the others be years? Or do you think perhaps this illustrates that problems can be addressed quickly when they need to be, and thus problems that are not addressed for long periods of time are being ignored entirely?

Funny story: If maintaining your revenue stream is always the highest priority, keeping as many paying customers as you can happy and continuing to pay should figure into it, which includes things like fixing long-standing bugs and developing engaging new content.