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Missing CC, Sub, Code Redemption Since Maintenance

STAR WARS: The Old Republic > English > General Discussion
Missing CC, Sub, Code Redemption Since Maintenance
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EricMusco's Avatar


EricMusco
01.08.2019 , 01:47 PM | #1 Click here to go to the next staff post in this thread. Next  
Hey folks,

Some of you may have noticed that if you purchased CC, a sub, or redeemed a code since maintenance this morning that you may not have received what you were supposed to. The team has corrected the issue from happening going forward. However, if you are still missing your goods from this morning, hold tight, you do not need to submit a ticket to customer support yet.

The sync is beginning right now and will take up to 2 hours from now to complete. This will work to get you your missing goods. I am double checking with the team that it covers everything, or if any of you will need to submit tickets. I will report back soon.

-eric
Eric Musco | Community Manager
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xordevoreaux's Avatar


xordevoreaux
01.08.2019 , 01:49 PM | #2
Ow. The day I decide to burn through cc on the CM, too.
Thanks for the update, at least.
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In English, a leading X on a word is pronounced like a Z. (zorDEVoro).

LordRapheus's Avatar


LordRapheus
01.08.2019 , 01:55 PM | #3
Quote: Originally Posted by EricMusco View Post
Hey folks,

Some of you may have noticed that if you purchased CC, a sub, or redeemed a code since maintenance this morning that you may not have received what you were supposed to. The team has corrected the issue from happening going forward. However, if you are still missing your goods from this morning, hold tight, you do not need to submit a ticket to customer support yet.

The sync is beginning right now and will take up to 2 hours from now to complete. This will work to get you your missing goods. I am double checking with the team that it covers everything, or if any of you will need to submit tickets. I will report back soon.

-eric
Thanks for staying with us throughout the duration of last nights problem. I did manage to pick up another bag of twizzlers for you. Treek is searching, but hasn't found it yet.
Experience is a cruel teacher. First comes the final exam, and the lessons come after.
Hiking gives an important life lesson. If you wish to see farther, climb to a higher vantage point.
Referral link: http://www.swtor.com/r/JpFSYK

DarthSealth's Avatar


DarthSealth
01.08.2019 , 02:26 PM | #4
Quote: Originally Posted by EricMusco View Post
Hey folks,

Some of you may have noticed that if you purchased CC, a sub, or redeemed a code since maintenance this morning that you may not have received what you were supposed to. The team has corrected the issue from happening going forward. However, if you are still missing your goods from this morning, hold tight, you do not need to submit a ticket to customer support yet.

The sync is beginning right now and will take up to 2 hours from now to complete. This will work to get you your missing goods. I am double checking with the team that it covers everything, or if any of you will need to submit tickets. I will report back soon.

-eric
You might aswell hook me up with some of those sweet sweet CC's and don't claim Immunity either.

EricMusco's Avatar


EricMusco
01.08.2019 , 03:18 PM | #5 This is the last staff post in this thread.  
Hey folks,

If you purchased CC this morning and did not receive them, you will need to call customer support. Keep in mind that most CC purchases did process properly there was just a sub-section that didn't complete, so double check your ledger before calling.

Thanks all, I will let you know when the sync is complete on sub and code redemptions (which you do not need to contact CS for).

-eric
Eric Musco | Community Manager
Follow us on Twitter @SWTOR | Like us on Facebook
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DarthSealth's Avatar


DarthSealth
01.08.2019 , 03:30 PM | #6
Quote: Originally Posted by EricMusco View Post
Hey folks,

If you purchased CC this morning and did not receive them, you will need to call customer support. Keep in mind that most CC purchases did process properly there was just a sub-section that didn't complete, so double check your ledger before calling.

Thanks all, I will let you know when the sync is complete on sub and code redemptions (which you do not need to contact CS for).

-eric
Woah babe did you just blank me? I thought we was cool?

Keirablade's Avatar


Keirablade
01.09.2019 , 08:00 PM | #7
So if someone has been a loyal customer since launch, has an in game error (NOT personal computer error) which screws up a mission's results, is it true that you guys WILL NOT reset the mission? Even if I haven't accepted the mission reward? I cannot believe you guys don't have the power to do that considering you're able to ban people, take stuff out of their inventory (exploits) and removing cheevs from exploits - which is technically resetting someone. Can you tell me how to escalate this above an in game service ticket? My main toon is literally parked until this is resolved and that sucks for me because she's my ops healer and I have nim cheevs (the wings and the mask and the title, for example!!!!) that were awful to get and I don't have that kind of time anymore to roll another toon and go through that - adulting sucks sometimes but it pays the mortgage.

I'd appreciate your thoughts, thanks!

digimass's Avatar


digimass
01.12.2019 , 03:12 PM | #8
no response to my ticket yet, and items still not returned to my unclaimed box. still on my ledger... will NOT be being any more cartel items

digimass's Avatar


digimass
01.15.2019 , 11:09 AM | #9
wondering if the unresolved cartel market issues will be fixed this patch,,, still no answer to my ticket

Estelka's Avatar


Estelka
01.15.2019 , 12:45 PM | #10
Purchased 1k cc 8th jan and received an email with purchase confirmation the same day, still nothing and no one replied to the in-game ticket.