Please upgrade your browser for the best possible experience.

Chrome Firefox Internet Explorer
×

How do you remove a Security Key?

STAR WARS: The Old Republic > English > Customer Service
How do you remove a Security Key?
First BioWare Post First BioWare Post

Sithrawyn's Avatar


Sithrawyn
12.30.2011 , 11:07 PM | #1
I just bought a new phone today and need to activate the security key on my new phone as i am selling the old one. How do i do this? I cannot find anywhere on my account to remove the security key.

Blackstang's Avatar


Blackstang
12.30.2011 , 11:08 PM | #2
You need to call the CS phone number. They are the only ones that can do it.

Ratae's Avatar


Ratae
12.30.2011 , 11:09 PM | #3 Click here to go to the next staff post in this thread. Next  

Hello Sithrawyn,

In order to protect your account, all Security Key removal issues are dealt with via our Customer Service telephone support.

Please call our Customer Service team toll-free on:
1855 GO SWTOR (1855 467 9867) from the USA
or +8000 BIOWARE (00800 0246 9273) from the United Kingdom, France or Germany.

If you’re calling from a country other than the USA, UK, France or Germany, you may call us on 0044 203 564 2555, but please be advised that international call rates may apply.

Please note that our telephone support is provided in English, French and German only.

Thank you for your help.
Ratae | BioWare Customer Service - Forum Support

Sithrawyn's Avatar


Sithrawyn
12.30.2011 , 11:09 PM | #4
Well that is both silly and annoying. I hope they are open tomorrow.

Ratae's Avatar


Ratae
12.30.2011 , 11:11 PM | #5 This is the last staff post in this thread.  

Hello Sithrawyn,

We are open 24/7.

Thank you for your help.
Ratae | BioWare Customer Service - Forum Support

xaxxa's Avatar


xaxxa
03.28.2013 , 05:26 PM | #6
Quote: Originally Posted by Ratae View Post

Hello Sithrawyn,

We are open 24/7.

Thank you for your help.
This may be, but your lines have been busy for the last half hour. Seems to be it would be in your best interests of keeping your lines open for larger concerns if you'd bake the process into the application with a generated restore code, and allowed us to handle the change ourselves, or at least gave us the ability to manage it through our account. I just got a new phone myself today, and this is a rather irksome process. Thankfully, I had the app installed to the phone, and not my SD card on the old one. But it's still an inconvenience that really, seems avoidable.