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Cartel Coins not in account

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KeithKanneg's Avatar


KeithKanneg
06.13.2018 , 04:10 PM | #191 Click here to go to the next staff post in this thread. Next  
Quote: Originally Posted by Calwred View Post
06/13/2018 In Game Reward 5500 5609
06/13/2018 In Game Reward 1050 1159
06/13/2018 Friends Referral Subscriber Grant 100 109
06/10/2018 In Game Purchase -50 9

I made a 5500 cc purchase on Friday afternoon about 5:30 pm, I received the 1050 that I bought right after it, ty and the referral amount I got from nightraider on the EA answers site, but I am still waiting on the 5500 cc coins I purchased, they are in the log, but not in game,

Also someone has a problem with adding according to log 1159+5500=5609, shouldn't it be 6659.
Display name is calwred
I didn't think you'd notice that we gave you the 5,500 Cartel Coins and immediately took them away. Seriously, we regranted the 5,500 coins so you should be good to go now.

Keith---
Keith Kanneg | Game Producer
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Syllvannes's Avatar


Syllvannes
06.13.2018 , 04:24 PM | #192
Unfortunately, the 2400 Cartel Coins have not yet been received, that have been purchased on the 7. June. Furthermore, I've called costumer support where I have been told to wait 24 - 48 hours, and the previous three tickets just appear to be automated responses.

Any chance my plea could be answered here?
Shivalkyr

CaptianFordo's Avatar


CaptianFordo
06.13.2018 , 04:32 PM | #193
Bless da frick up. Got me coins and transferred my character. You made me happy now.
Satele Shan
Jekk(70) Haythom(70) Terr'wynn(70) Thaddrix(70) Zuvro(70)

KeithKanneg's Avatar


KeithKanneg
06.13.2018 , 04:44 PM | #194 Click here to go to the next staff post in this thread. Next  
Quote: Originally Posted by Syllvannes View Post
Unfortunately, the 2400 Cartel Coins have not yet been received, that have been purchased on the 7. June. Furthermore, I've called costumer support where I have been told to wait 24 - 48 hours, and the previous three tickets just appear to be automated responses.

Any chance my plea could be answered here?
It appears the 2,400 was recently granted to your account. You should be all set now.

Keith---
Keith Kanneg | Game Producer
Follow us on Twitter @SWTOR | Like us on Facebook
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Syllvannes's Avatar


Syllvannes
06.13.2018 , 04:47 PM | #195
Quote: Originally Posted by KeithKanneg View Post
It appears the 2,400 was recently granted to your account. You should be all set now.

Keith---
Thank you lord Keith!
Shivalkyr

sjonesa's Avatar


sjonesa
06.13.2018 , 04:48 PM | #196
I have not received the 14,500 cc that I purchased on the website on the 8th of June. I added a new CS ticket today, with the transaction number from my bank showing it was charged from SWTOR on June 8th.
The coins I bought on June 10th and 12th, I did receive. But NOT the ones from June 8th.

LadyTokemi's Avatar


LadyTokemi
06.13.2018 , 05:01 PM | #197
I still have not received any of my 3150 cartel coins I purchased tho I did get my Monthly sub amount but still this is not cool almost a week now sense this mess happened.

Zadama's Avatar


Zadama
06.13.2018 , 05:06 PM | #198
I've still not received the 2400 cartel coins that I purchased on the 7th at 11:45. I have sent an email and written a ticket in-game, but haven't gotten a response yet. Any chance you may be able to help me out, please?

LadyTokemi's Avatar


LadyTokemi
06.13.2018 , 05:17 PM | #199
Quote: Originally Posted by Zadama View Post
I've still not received the 2400 cartel coins that I purchased on the 7th at 11:45. I have sent an email and written a ticket in-game, but haven't gotten a response yet. Any chance you may be able to help me out, please?
I sent in three tickets and talked to them twice on the phone sense this went down and all you get from them on the phone is please wait 24 hours we are aware of the problem and working on it. Thats all you get nothing more its a waist of time seems like they are slowly trying to fix it.

sjonesa's Avatar


sjonesa
06.13.2018 , 05:22 PM | #200
Thank you Keith.
I just received the 14,500 cc from the June 8th purchase.
I've not received all the ones I purchased in the last week.

Thanks