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brought subscription but in game is still unactivated and says free to play

STAR WARS: The Old Republic > English > New Player Help
brought subscription but in game is still unactivated and says free to play

nunnworld's Avatar


nunnworld
02.05.2018 , 01:36 AM | #1
purchased my subscription 4 days ago.
website says im activated.
but in game still say free to play.
rebooted my client and computer multiple times.
contacted EA because SWTOR support says this
"All Star Wars™: The Old Republic™ support is now located at EA Help. Please visit help.ea.com for assistance."
and this is what the operator responded with..

"Deepak
Well, even I am googling it as we no longer support SWTOR"

any help please would be greatly appreciated
thank you

Mubrak's Avatar


Mubrak
02.05.2018 , 12:49 PM | #2
You could open an ingame ticket, but when account data is involved they'll tell you to contact them by phone.

Contact info can be found here:
https://help.ea.com/en-us/help/star-.../swtor-support
Tune down reflections to pre 5.5 values!
Move inventory tabs back to the bottom!
Remove the blue glow from useable stronghold objects and decorations!

Bladeofhonour's Avatar


Bladeofhonour
02.05.2018 , 05:11 PM | #3
Quote: Originally Posted by Mubrak View Post
You could open an ingame ticket, but when account data is involved they'll tell you to contact them by phone.

Contact info can be found here:
https://help.ea.com/en-us/help/star-.../swtor-support
"Hello. Sorry, that page doesn't exist!
Here's some helpful links to point you in the right direction.." it says. Your link is not existing.

It is: https://help.ea.com/en/star-wars-the...-old-republic/

Mubrak's Avatar


Mubrak
02.06.2018 , 07:29 AM | #4
Quote: Originally Posted by Bladeofhonour View Post
"Hello. Sorry, that page doesn't exist!
yes it does? It's the first topic on the page you linked to.
Tune down reflections to pre 5.5 values!
Move inventory tabs back to the bottom!
Remove the blue glow from useable stronghold objects and decorations!

PorsaLindahl's Avatar


PorsaLindahl
02.06.2018 , 11:36 AM | #5
Quote: Originally Posted by Mubrak View Post
yes it does? It's the first topic on the page you linked to.
Others have said that they get 404 errors with the page. But it works fine for me.

I'm including the contact info in the spoiler below:

Spoiler

CaptRogue's Avatar


CaptRogue
02.07.2018 , 02:20 PM | #6
Call them OP.
My husband has the same issues every time we cancel his subscription or resubscribe.
It has something to do with account syncing. He's went to the highest Tier Customer service before with this. They were even baffled with it. But they can at least sync it via the phone & you can log in & play.
Interested in 7 FREE days added to your account, plus a FREE Server Transfer & a CM box of unlocks? Follow this LINK!!