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A ToTaL Refund


Lunafox's Avatar


Lunafox
10.28.2017 , 09:48 PM | #41
Quote: Originally Posted by pwhdavey View Post
Who let you out of the EA Shill Academy?
There's an academy? LOL

Seriously, I'm about the last person that anyone can accuse of being a white knight or a shill. I've called them out on plenty over the years, I'm just stating a fact, free of charge. You might not like what I have to say, but that doesn't make it any less true, sadly.

But if you know any shills and where they're getting paid, let me know, I'd like in on the action lol.
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Koona t'chuta, Solo?
Quote: Originally Posted by Rion_Starkiller View Post
omg Darth Lunafox in the house

Baldrix's Avatar


Baldrix
10.29.2017 , 05:13 AM | #42
Quote: Originally Posted by Sinhammer View Post
What is...Star...Tr...Trek...I don't...*gets dictionary*
Dunno what you are talking about...

Sinhammer's Avatar


Sinhammer
10.29.2017 , 07:11 AM | #43
Quote: Originally Posted by Baldrix View Post
Dunno what you are talking about...
LoL with the sneaky sneaky.
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doohickeyexpress's Avatar


doohickeyexpress
10.29.2017 , 10:09 AM | #44
Quote: Originally Posted by Bigdoom View Post
Wow $22,000+ i can't just wow
I know, it's simply shocking. But people can do whatever the **** they want with their money. Woo!
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masterceil's Avatar


masterceil
10.29.2017 , 10:22 AM | #45
Healer on one of my raid teams is an aussie. Main tank in another is a kiwi. We're still getting on fine.

As others said, best you can hope for is a refund on your last sub payment. Anything before that, get fked, you already got what you were paying for.
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MadDutchman's Avatar


MadDutchman
10.29.2017 , 11:25 AM | #46
I Have Spoken

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Dayshadow's Avatar


Dayshadow
10.29.2017 , 11:54 AM | #47
Quote: Originally Posted by SnowWhite View Post
So who do I send my lawyers after to get a full refund for the 22,000+ USD I spent to play this game and keep it running so I can keep playing??

Now being Forced to Quit a Game I love for so Long, it's Cold, and it's messing with The Consumer Rights Act.
I'm going to have my lawyers look into suing every entity I have ever given money to in my entire life. Yes, I paid for those items and services and reaped the benefits of them, but now I'm just pissed at the whole world so I think I deserve to get a refund on everything I've ever bought in life.

On a serious note, I can understand demanding a refund on remaining subscription time if you have one of those 6-12 month subs and you have like 2+ months left. You might have a case there. If you are suffering 300+ ping and you can demonstrate that you cannot properly play the game (i.e. can't hit targets because you can't see them, can't do raids because you can't see big boss attacks coming in time, can't heal because they can't monitor party health in real time, etc. due to severe lag). Although it would probably become a class action lawsuit.

And for people who cite terms of service. They do not hold up in court (nor ever used as a defense) because they are not an agreed upon contract. You cannot sell someone a product and then, after they'd taken it out of the packaging and effectively rendered it "used" spring a legally binding contract stating they can do whatever they want and you have no recourse. Especially considering you can't prove it's been read. No signature. No deal. But that's not what a TOS is. ToS exist because the company has to establish what the consumer is purchasing and inform consumers on how they can utilize said product. It's the terms of using the software. That's it. It's not legal force field that makes them immune to prosecution. If EA does something bad they still have to own up to it. Gaming companies get sued by costumers and sometimes lose (typically a settlement). Although terms of service are not necessary for a company to make a case in court. That's not what they are for.
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Lunafox's Avatar


Lunafox
10.29.2017 , 03:31 PM | #48
Quote: Originally Posted by Dayshadow View Post

And for people who cite terms of service. They do not hold up in court (nor ever used as a defense) because they are not an agreed upon contract. You cannot sell someone a product and then, after they'd taken it out of the packaging and effectively rendered it "used" spring a legally binding contract stating they can do whatever they want and you have no recourse. Especially considering you can't prove it's been read. No signature. No deal.
Well, actually the little ticky box that you find at the end of all these things, serves as 'proof' that you read it. Whether you did or not, that's on you, not the company. That's why everyone jokes about selling their souls to a company, because few read and just tick the box to get on with it, but the ticky box does the job of showing you read and agreed to the contract and it is indeed a contract. Even the IRS accepts virtual signatures and holds them as binding.
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Koona t'chuta, Solo?
Quote: Originally Posted by Rion_Starkiller View Post
omg Darth Lunafox in the house

americanaussie's Avatar


americanaussie
10.29.2017 , 03:37 PM | #49
Quote: Originally Posted by DiamondDove View Post
To all of the USA residents who have no sympathy for the plight of Snow White, please understand two key points:
  • the latency now experienced by APAC players (even from major cities like Melbourne) makes the game unplayable-this is actually in breach of Australian consumer law, which is far more protective of customers than USA consumer law;
  • EA themselves are forced to acknowledge the extent of Australian consumer law in their ToS, and state that Australians are "entitled to a replacement or refund for a major problem".

See EA's full text here.
Spoiler


Now, us Aussies will probably all agree that a latency of 300ms+ makes the game unplayable, that there was no warning of this change in service, and that the change in service is a major problem. Our perception is that we are actually entitled to a refund under both Australian consumer law and EA's own ToS.

If a court of law, or the Australian Consumer Ombudsman agree is a different matter entirely.

Otherwise, to those who are showing no empathy towards Snow White or the rest of the APAC community, I would implore you to do some research and find out just what our problem actually is, but TL;DR we can longer play most elements of the game.
Actually you're right. It is a breech of Australian law. And they've admitted to lying about it. But I think you'd only be entitled to the last month or two of buying stuff not everything you've ever spent.
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Eshvara's Avatar


Eshvara
10.29.2017 , 03:37 PM | #50
-Snip.
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