Light Alignment Tier reset from V to 0!!

Bioware, please post and let us know you're aware of this and actively working on it. Thanks!

Customer "support" please post on my ticket and let me know you're fixing my agent!!!

I swear it's this very alignment bug that's holding them up....nearly two weeks.

As I promised, here's an update on the response I've just received from customer service, along with my response! Fingers crossed they can escalate things and begin to get this one sorted out ... Maybe Keith or Eric will read this and look into it as well

Greetings O'de,

Hello! My name is Gian. Thank you for contacting Star Wars: The Old Republic Customer Service regarding the issue on your alignment that was reset. I apologize on how long it took for us to address the issue.

The issue that you have been experiencing is known to us and our development team are in the process of investigating it further. Apparently, I did everything I could in my power to help you resolve this. You did the right thing to report this as a bug because currently, there are no workarounds present. We regret that we will be unable to provide you with further updates on this issue. I hope you don't see this as a standard generic response. But please I assure you that our specialists are doing their best to resolve this issue.

I also like to thank you for keeping us up with updates and additional information. We would like to apologise for any inconvenience this may have caused, and to thank you again for the valuable feedback you have provided. Please do not hesitate to report any other issues you may encounter while playing.

May the Force be with you!

Regards,

Gxxx
Star Wars ™: The Old Republic™ Customer Service

Hi Gxxx

Many thanks for your response, although its not overly what I wanted to hear, I have to confess! This has, according to the forums, been something of an issue since January - if this is the case, then surely players should have been forewarned and the team have sorted out a fix for this by now? It feels as if things are slipping somewhat where you are, and perhaps your parent company is losing interest in the game? A terrible shame if it is 😞

I wonder if its possible for you to escalate this further up the chain of command, so that they take a little more notice of it? Its not good finding yourself going from V LS to Neutral as quick as a flash, especially having spent so long with a character and geared it up accordingly! It also means that LS tokens are now completely useless on the character, as they're unusable (It makes it all the more frustrating, as O'de is my LS main char on Rep side). I also know that I'm not alone in this (I'll be pasting the response into the forums, for others to do - as I promised them I would)

I appreciate all you've done though, and thank you for your looking into this matter and not giving the usual generic response! 😊 In the meantime - I'd really appreciate you having another attempt with the team to see if they can get moving on a fix for this - not just for my sake, but the others affected by it as well - and perhaps warning people NOT to do section X until its sorted out (so it doesn't happen to other unsuspecting people - a lot of your customers don't read the forums, so will have no idea).

I look forward to hearing from you again in due course!

All best wishes,

James

Right, that's it. Ticket spam time.

I see other people getting timely responses so **** 'em.

I'd hardly call it a timely response... Its been a good 3 or 4 days

Try two weeks on for size then.

Has Bioware ever made an official post, informing people about the risk of running Section X?
I read all the Developer Tracker posts (since I started playing SWTOR) and I don't remember seeing it.
I would have avoided Section X if I'd seen an official post about this.

Not quite but Keith tried to reproduce it: http://www.swtor.com/community/showt...53#edit9400153

Edit: Just realized that was a reply to you, so you probably already knew that and were looking for something older.

So this just happened to me, back from Section X.

Was at light V = am ZERO now. And I was waiting for my faction to win to redeem my quests!

I notice there's a bug with the Dread Guard daily. I did not do that one.
However it starts RIGHT AWAY at STAGE 2.

Perhaps this is the culprit?

I was also beyond the max limit of light tokens, perhaps it plays a part too?

I don't think the number of Light tokens matters, as I had less than a dozen when this happened. Probably around half a dozen, to be honest.