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Security Questions and Answers

First BioWare Post First BioWare Post

Xaryell's Avatar


Xaryell
12.13.2011 , 07:54 AM | #1 This is the last staff post in this thread.  
Greetings,

We are aware that some of you are experiencing issues with the Security Questions and Answers.

If you answer a security question incorrectly more than 5 times, you will need to reset your password on the website in order to unlock your account. When the lock has been lifted after the reset of your password, you will be able to attempt the security question again. Please bear in mind when answering that answers are case sensitive.

If you are unable to remember the answers to your Security Questions and Answers, then you will need to call us to get your answers reset.

If you need any further assistance regarding this process we encourage you to check our FAQ where you can also find our Customer Service telephone number.

Thank you for your patience.

Xaryell | BioWare Customer Service Forum Support