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Game Update 5.4a

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KeithKanneg's Avatar

08.31.2017 , 05:56 PM | #1881 Click here to go to the next staff post in this thread. Next  
Hey everyone,

I want to start by apologizing for the unexpected and prolonged downtime today. This isn’t something we ever want to happen, but when it does, we take it seriously and do everything we can to resolve the issue or issues. We are adding additional processes to try and prevent this particular situation from happening again. Here’s essentially what took place today and what’s behind the long downtime:

What happened? Wasn’t this tested?
The issues we encountered were fairly complex, and having more than one just made things complicated. The first problem was the patch for our BitRaider and SSN launchers were inconsistent and ended up causing different issues after we took the servers out of maintenance. As a result, some of you actually received a game patch, while others didn’t get anything. You’d think we would catch that in our normal tests, but it was an oversight in our process which we have since corrected. The big issue was part of the patch that should have been included was missing data, so it was pulling information from 5.4 instead of 5.4a. The net result was a variety of issues – including some of the patch changes didn’t seem like they were deployed.

Although we extensively test all of our updates at all stages of the process, the missing parts just caused enough oddball problems, we had to take the game down again to figure out what was going on. In reality, had I been a little more patient, we would have caught the issues beforehand, yet the long downtime would not have been avoided. In addition, not everything we had planned to fix is actually included. For example, we have resolved the exploit with the Umbara Stronghold, but it didn’t make it in the 5.4a patch. Therefore, we have our normal infrastructure maintenance planned for next Wednesday, so our current plan is to deploy the change at that time. We implore you to not participate in this exploit as we don’t want any further disruptions in your game play.

Players lost time today, especially in the EU, is anything being done?
Losing playtime is always painful, especially when there is a “double” event running and Dailies awarding crazy high CXP. I’m kicking around a variety of options with the team, as we want to apologize and reward your patience. Some of you have asked to have our Double XP/CXP event extended and others have asked us to keep the current CXP amounts for the Daily Areas. Others have asked for different compensation, and we’re looking at all options as the last couple weeks have been tough on all of us. We’ll lock down what exactly we’re doing and let you know in the coming days.

Again, thank you all for your patience today.

Keith Kanneg | Game Producer
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prissella's Avatar

08.31.2017 , 05:56 PM | #1882
Yeah..... this isn't "up and running" atm this is looking worse than early beta... there are too many issues to begin making a list. GJ

VirtualMorrigan's Avatar

08.31.2017 , 05:57 PM | #1883
Quote: Originally Posted by Sattee View Post
Nope, he didn't get huffy, people wanted more than what he could give, and he couldn't please everyone, so that was the end of that. Eric was one of the very few people on the forum, not huffy. He's got the worst job out of all of them, dealing with hot heads on the forums.
Sorry, but his tone was. He as always didn't hear what people said and went all "FINE, MOVING ON." The way this was done was downright insulting, and I happen to feel insulted.

DieAlteHexe's Avatar

08.31.2017 , 05:57 PM | #1884
Quote: Originally Posted by DzastinBiberi View Post
Is it safe to buy from CM?

I dont wanna spend CC and get nothing or something like that.
Just tested that. Purchase went fine, stuff transferred and got set in one of my SHs. Deco UI is working fine.

Fingers crossed it stays this way and now I'll try sleeping again. Good luck.

-- It's the journey, not the destination. --

nightsoflove's Avatar

08.31.2017 , 05:59 PM | #1885
@The whole code ordeal.

It would be better if this was reserved for intended downtimes, rather than unintended maintenance, because in case of the latter, we all feel owed some measure of compensation for our game time lost during this period of frustration. While the entirety of the community; not only those who lurk on the forums, are already losing out. It's not really a good way to pass the time either, a copy & paste code grab benefits the faster clickers, those with better internet and so forth, which severely limits the number of players who will gain from this. Instead, maybe pose questions during down time and PM the code to whomsoever answers correctly.

AcidBurn-ASSA's Avatar

08.31.2017 , 05:59 PM | #1886
EricMusco - Thanks for hard work! Now we can enjoy playing.

ThEeLcOnDoR's Avatar

08.31.2017 , 06:03 PM | #1887
Quote: Originally Posted by EricMusco View Post
All SWTOR servers are once again available. Get in there, friends, and thank you for your patience today.

Perhaps another full week of 2x XP/CXP/WZ etc as a recompense for the X prime time loss during the event? I mean, We couldn't exactly make the most out of it. That and maybe, just maybe, leaving the Daily CXP patch until the week after as well? What do you say, Eric?

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Arlanon's Avatar

08.31.2017 , 06:05 PM | #1888
Well. Haven't played in a few years, a friend scored some free subscription time codes so he gave one to me and said "let's go check out SWtoR again" and this is what we find.

Thanks for including alternatives for game time than subscriptions.

Markoveli's Avatar

08.31.2017 , 06:05 PM | #1889
well will teach eric to be the face eh

casirabit's Avatar

08.31.2017 , 06:06 PM | #1890
Quote: Originally Posted by VirtualMorrigan View Post
He tried to keep the crowd calm and it backfired. And he went huffy when people were not sufficiently grateful. I'll grant that he maybe didn't mean to come over like that, but it sure was not handled well.
Maybe it is the way you are perceiving it considering he just typed it. I did not perceive it as huffy but then again I wasn't throwing a tantrum about something either. When people type and you don't talk to them, the way it is perceived is on how you want to perceive it.
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