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How does our feedback work

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Xo-Lara's Avatar


Xo-Lara
06.21.2017 , 04:46 PM | #61
Quote: Originally Posted by EricMusco View Post
Great question! The most important thing you can ever put in feedback is why. Saying that you do or don't like something is helpful, telling us why is invaluable. This way when I am passing feedback on to the team I can highlight not only just sentiment (positive or negative) but also give supporting context for that feeling.

-eric
Thank you.

But I was thinking more in terms of team specific needs. For instance, I imagine the combat and art team have things that are more useful for them to know when trying to process a request. For instance, if I asked for uncluttered armor and I say because I feel it looks better. In this example, I don't think my why gives them much to work with, but asking for them to leave off pouches and straps so the design would look less cluttered would be better.

Now in the case of art I can kinda see what might or might not be helpful since I have some experience creating 3D art; however, in a field where I have no experience, such as combat, I would be flying blind as to what might make sense to them. It would be appreciated if you could get more specific feedback needs from the different teams so we know what to aim for.

I'd even take a list of feedback that they're still scratching their heads about. Maybe some other player might understand the disconnect and be able to intuitively pick up on what is lacking then the rest of us can learn where we may need to tweak our requests.
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Deewe's Avatar


Deewe
06.21.2017 , 04:48 PM | #62
Quote: Originally Posted by sam-marc View Post
Hello there! I am one of the SWTOR Influencers and I feel like I should repsond to your post.

While yes endgame is something I like to do, it's not necessarily what I will upload / stream.
I do in fact love the story in this game and have expressed this before. I think (While not too common) that KoTET and KoTFE were fantastic and a real flashback to KOTOR. Yes, KOTOR is king

Anyways, what I would like to say is that we Influencers do realise that our input can have some "sway" which is why (And I don't speak for all of us) that I try to keep the ENTIRE community in mind when giving feedback. In fact, more often than not I will direct Eric to feedback from viewers of my channel rather than myself. I could give you an excellent example of feedback I gave with the community in mind to the devs but as Eric pointed out earlier, we are NDA and can't talk about such things. So, please be assured that I will do my best when it comes to the future of this game in any way I can, for all aspects.

I hope this helps you
Well to be honest I'm sad you are an influencer because KoTET and KoTFE story where average and for the little story KOTOR II was much better written than KOTOR I, especially with the parts that have been cut in the gold master.

I don't blame SWTOR writers that much as they had to do a one fit all classes story for the last X-packs. Though the emperor, the betrayals, Revan where already getting old.

In a sense you're highlighting a very issue in SWTOR here: as long as people will keep praising the devs for average content the game won't evolve in the right direction.
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CharlesBoyd's Avatar


CharlesBoyd
06.21.2017 , 04:58 PM | #63 Click here to go to the next staff post in this thread. Next  
Hey everyone!

Thanks for all the great feedback and thoughts in this thread! I believe Keith is working on his post to put up later this evening, after which I'll see how much thunder he's stolen before I make my own

If he and Eric have got the "how" of feedback pretty well covered, I may just dive into some of the more specific questions I'm seeing here in the thread. Sound good?
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Xo-Lara's Avatar


Xo-Lara
06.21.2017 , 05:02 PM | #64
Sounds good.
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Deewe's Avatar


Deewe
06.21.2017 , 05:10 PM | #65
Quote: Originally Posted by CharlesBoyd View Post
Hey everyone!

Thanks for all the great feedback and thoughts in this thread! I believe Keith is working on his post to put up later this evening, after which I'll see how much thunder he's stolen before I make my own

If he and Eric have got the "how" of feedback pretty well covered, I may just dive into some of the more specific questions I'm seeing here in the thread. Sound good?
Sounds great,

and guys again truly appreciate the increase of quantity, quality and openness in the communication.
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MeNaCe-NZ's Avatar


MeNaCe-NZ
06.21.2017 , 05:17 PM | #66
Quote: Originally Posted by EricMusco View Post
[color=#f9d648]
Letís start by talking about my role as Community Manager. Understanding and using player feedback is a critical part of my job. I participate in a fair amount of business, design, and leadership meetings and my role is to act as a litmus test for the players. Will players like the changes, not like the changes, where will the challenges be, how do we message it, will it impact all players or only a subset, and more. I help ensure the decision makers (such as Keith and Charles) understand the impact their decisions will have on the playerbase.
Nice post. Wow what I wouldn't give then to know how those meetings went around Galactic Command and Ben Irving. Were you in favor of those changes? Did you represent us correctly and tell them what an utterly stupid idea it was? Did you think it was a good idea? Did they ignore you anyway?

That whole situation would really be nice to know because we can't judge if you are representing us correctly or not when it comes to passing feedback but I would assume you must have been because you would have had to spend hours finding a couple of pieces of positive feedback on those changes.

I guess though we'll never know because that sort of thing isn't going to be made public.

DarthSpuds's Avatar


DarthSpuds
06.21.2017 , 05:19 PM | #67
Quote: Originally Posted by CharlesBoyd View Post
Hey everyone!

Thanks for all the great feedback and thoughts in this thread! I believe Keith is working on his post to put up later this evening, after which I'll see how much thunder he's stolen before I make my own

If he and Eric have got the "how" of feedback pretty well covered, I may just dive into some of the more specific questions I'm seeing here in the thread. Sound good?
As long as we have no clear picture of why "feedback" still led to 5.0 I don't think the "how" or even the "why" of feedback has been even slightly approached, much less covered.

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Deewe's Avatar


Deewe
06.21.2017 , 05:23 PM | #68
Quote: Originally Posted by MeNaCe-NZ View Post
Nice post. Wow what I wouldn't give then to know how those meetings went around Galactic Command and Ben Irving. Were you in favor of those changes? Did you represent us correctly and tell them what an utterly stupid idea it was? Did you think it was a good idea? Did they ignore you anyway?

That whole situation would really be nice to know because we can't judge if you are representing us correctly or not when it comes to passing feedback but I would assume you must have been because you would have had to spend hours finding a couple of pieces of positive feedback on those changes.

I guess though we'll never know because that sort of thing isn't going to be made public.
Galactic command was never of the issue. Most players got the idea behind it and it made sense.

What was disagreed with is the how it was implemented, especially the RNG and the grind topped by the unfriendliness for playing alts. Rest assured Ben and Jame were aware of it.
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lemonsquare's Avatar


lemonsquare
06.21.2017 , 05:38 PM | #69
Quote: Originally Posted by ZionHalcyon View Post
Seems these influencers hold a good degree of sway. Not saying that as a bad thing, but it could provide some very limited feedback given how much it is weighted - my point being, those hardcore enough to put up a stream, a blog, etc likely skew mostly towards endgame if I had to guess, be that PvP or Operations. Only reason I say that is because from a personality profile standpoint, the people who are playing just to enjoy the story are less likely to be someone who is dedicated enough to start up something like that.

That doesn't mean those influencers hate story - nothing is black and white - but it is more likely they don't hold story in the same regard as others, as leveling for them is about spacebarring content to get to endgame as quick as possible to engage in how they choose to enjoy the game.

The forums used to be a bastion for the pro-story people, although with the reduced numbers, I do wonder if many have moved on - I remember people leaving in waves after the initial announcement of no more class story, and then another wave after KotFE ended up going off in a very strange and different direction than what came before to the point where some said it didn't fee like Star Wars.

I guess what I am wondering is, while I do think all this feedback is important, where is BioWare getting their story feedback from? Because I feel like if they were getting quality feedback on story, the KotFE/KotET debacle could have been avoided in the first place, and even with it there now, there are story options to get the game back on track to what the people who left originally fell in love with, so long as the team is willing to listen to that feedback and willing to change some things, both going forward, and also some restructuring of what's already been released (so as to re-use assets)...
Hey ZionHalcyon,
Firstly, I really appreciate your post and the way you laid out your concerns. I bet you're not the only one who worries that the Influencer group is out of touch with everyday players. I am an Influencer myself. My name is Jessie, AKA Stardust Legacy, and I have been an influencer since December (playing since Feb 2012).
My passion for this game is deeply rooted in the story. I am well-known in my guild and among my friends for never spacebarring content and always taking time to explore the gorgeous landscapes that we play in. I have many GBs of screenshots of the art of this game slowing my hard drive down as we speak! I love flashpoints (so much story in there!) and I have done all the operations, but they are not my focus. I am very invested in the origin game (class and planet arcs) and the story-based expansions. I love that SWTOR endgame isn't all about raiding, though I enjoy trying the raids with my friends, too!
The Influencers talk to each other a lot and I feel confident in saying that most of us are not elite gamers, though some are into the higher-tier raiding and PvP. I think it's good to have the spectrum represented in the group so that we can help bring the concerns of our communities to the developers for the benefit of all types of players, l33t, causal, social, solo, PvE, PvP, RP and all the hybrid ways to play.
By the way, and this is for eveyone: your Influencers are there to speak for you, the community. Reach out to us, let us know what your concerns are and how you want to see the game developed. I don't claim to have a Batphone and unlimited powa! but I am here to speak for players so let me know how to help you get the most from your SWTOR!

Best to you and happy gaming!
Stardust Legacy

sam-marc's Avatar


sam-marc
06.21.2017 , 05:41 PM | #70
Quote: Originally Posted by Deewe View Post
Well to be honest I'm sad you are an influencer because KoTET and KoTFE story where average and for the little story KOTOR II was much better written than KOTOR I, especially with the parts that have been cut in the gold master.

I don't blame SWTOR writers that much as they had to do a one fit all classes story for the last X-packs. Though the emperor, the betrayals, Revan where already getting old.

In a sense you're highlighting a very issue in SWTOR here: as long as people will keep praising the devs for average content the game won't evolve in the right direction.
I'm sad you see it that way. If we're talking on a much wider range of story then, Sith Warrior and Inquisitor are my favourite and I always recomend them to new players who prefer dark side choices (With meaning).

Try not to take things the wrong way, it was in fact me who moved for change with Galactic Command, Cartel Packs and much more. I've been playing this game for a long time and I know what i'm talking about especially from a community stand point. That being said, what is important is that you folks, the player base express your concerns not just to the devs but to us as well wherever you feel it appropriate. Why? Because we can shine a light on it, expose it, gather thoughts and send that feedback right back to the devs. So, don't worry you're in good hands. I care deeply for this game and it's community. Also, just because I like KoTFE and KoTET that shouldn't make you resent my status It just means I enjoyed those particular *Story* lines. As for writing with the KOTOR games, I gotta agree, but KOTOR 1 is still king

Please, feel free to chat with any of us at any time. All the best!
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