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Maintenance: May 25th, 2017

First BioWare Post First BioWare Post

CaptRogue's Avatar


CaptRogue
05.24.2017 , 10:19 AM | #21
Quote: Originally Posted by SebastiaanZ View Post
I demand...
ROFL Wow. Get over yourself why don't you?
Have they ever given any one free CC's for down time? Especially for planned maintenance? NO.
This game is a leisure. Go do something in reality instead of a game on a freaking holiday. Gosh.

Quote: Originally Posted by SebastiaanZ View Post
Always the US first isn't it?
Um, it's an American game based in Texas. WHY would they NOT make the US first? rofl *smh* Come one Sebastiaan. You've been around long enough to know this. Don't like a US based game making the US player base first, then find a EU based game.
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KeithKanneg's Avatar


KeithKanneg
05.24.2017 , 11:42 AM | #22 Click here to go to the next staff post in this thread. Next  
Hey all,

Iíve noticed a lot of concern about maintenances and the impact it has on your game time. We probably should have just given you a schedule of activity for the month of May and explained what was going on. Going forward, toward the beginning of each month, Eric will provide a schedule of that monthís maintenance.

So, whatís been going on this past month? Essentially, we have been migrating from one Datacenter to another and upgrading the Game Server hardware and supporting software. You won't directly notice improvements in performance, but these changes dramatically help us maintain the game and improve its overall reliability. As you can imagine, itís an enormous undertaking to move absolutely everything Ė all servers and related hardware, supporting hardware, network infrastructure, upgrading the operating systems, management systems and tools, and more.

For the most part, weíve been able to do it without a ton of downtime, but thereís been a couple times this month where the migration didnít go as planned. As a result, we had to extend the maintenance window. Not fun for you nor for us!

Typically, we have a maintenance every two weeks and usually on a Tuesday. Thereís a lot of coordination required between teams, as itís not just turning servers off/on, but making sure all services spin up properly, databases are in good shape, all server hardware is checked, supporting software is updated, and more. No excuses, just means to keep the game healthy we need to validate everything and much of the work requires players to be offline.

Whatís happening on Thursday should be the last of the migration components, but some of these impact our game services. So, this requires us to ensure no in-game activity is happening, and shutdown the Live Game. Our sincerest apologies to everyone as we did not realize it was a holiday (our bad for not looking at the calendar). We still need to have the maintenance, but Iíve asked the team to start an hour earlier and if at all possible shorten the window. We will get SWTOR back online as fast as possible.

The next scheduled downtime is June 13th and that maintenance is for Game Update 5.2.2. Itís possible we may need to restart everything on June 6th to flesh out any potential issues, but weíll let you know.

Thanks for understanding and again, weíll continue to improve our communications with you.

---Keith
Keith Kanneg | Game Producer
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RikuvonDrake's Avatar


RikuvonDrake
05.24.2017 , 11:55 AM | #23
Thanks for keeping us up to date, you are doing a lot better than your predecessor, keep it up!

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GUN_GAME's Avatar


GUN_GAME
05.24.2017 , 11:58 AM | #24
Thanks for info Keith, also i really hope that you will release a roadmap this month as you promissed.
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phalczen's Avatar


phalczen
05.24.2017 , 11:59 AM | #25
Thanks for the update Keith. So, these are genetically engineered hamsters capable of spinning the wheel faster and can go without food and water for a week, right?

Seriously though the detail is appreciated. In the back of my mind I was hoping all this back end maintenance was necessary for cross server stuff or whatever but it's good to know they will all be more reliable. Hope you got the HOS version 2.0 (hamster OS).
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Screaming_Ziva's Avatar


Screaming_Ziva
05.24.2017 , 12:04 PM | #26
Quote: Originally Posted by GUN_GAME View Post
Thanks for info Keith, also i really hope that you will release a roadmap this month as you promissed.
^^^^ this.
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masterceil's Avatar


masterceil
05.24.2017 , 12:07 PM | #27
Many thanks for keeping us informed, Keith! Always nice to see the gold-posters letting us know what's up. Monthly plans for maintenance will be a welcome change!

Hope things go well tomorrow, for the sake of our European brethren.
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CelynthePhoenix's Avatar


CelynthePhoenix
05.24.2017 , 12:09 PM | #28
Quote: Originally Posted by KeithKanneg View Post
Hey all,

Iíve noticed a lot of concern about maintenances and the impact it has on your game time. We probably should have just given you a schedule of activity for the month of May and explained what was going on. Going forward, toward the beginning of each month, Eric will provide a schedule of that monthís maintenance.

So, whatís been going on this past month? Essentially, we have been migrating from one Datacenter to another and upgrading the Game Server hardware and supporting software. You won't directly notice improvements in performance, but these changes dramatically help us maintain the game and improve its overall reliability. As you can imagine, itís an enormous undertaking to move absolutely everything Ė all servers and related hardware, supporting hardware, network infrastructure, upgrading the operating systems, management systems and tools, and more.

For the most part, weíve been able to do it without a ton of downtime, but thereís been a couple times this month where the migration didnít go as planned. As a result, we had to extend the maintenance window. Not fun for you nor for us!

Typically, we have a maintenance every two weeks and usually on a Tuesday. Thereís a lot of coordination required between teams, as itís not just turning servers off/on, but making sure all services spin up properly, databases are in good shape, all server hardware is checked, supporting software is updated, and more. No excuses, just means to keep the game healthy we need to validate everything and much of the work requires players to be offline.

Whatís happening on Thursday should be the last of the migration components, but some of these impact our game services. So, this requires us to ensure no in-game activity is happening, and shutdown the Live Game. Our sincerest apologies to everyone as we did not realize it was a holiday (our bad for not looking at the calendar). We still need to have the maintenance, but Iíve asked the team to start an hour earlier and if at all possible shorten the window. We will get SWTOR back online as fast as possible.

The next scheduled downtime is June 13th and that maintenance is for Game Update 5.2.2. Itís possible we may need to restart everything on June 6th to flesh out any potential issues, but weíll let you know.

Thanks for understanding and again, weíll continue to improve our communications with you.

---Keith
Much appreciated, Keith!

dr_mike's Avatar


dr_mike
05.24.2017 , 12:18 PM | #29
Keith, previously we were given 3 IP addresses to ping against to work on access problems. With the change in datacenters, those addresses should probably be updated.

Quote: Originally Posted by KeithKanneg View Post
weíll continue to improve our communications with you.
You said this I believe after your 3 week unannounced vacation. I have no problem with you spending your time with your father but it seems like this is just lip service.

Maybe someone can finally look at tickets 13759082, 13786565, 14250689 and 14252006. Only been asking since October 2014.....
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Thaladan's Avatar


Thaladan
05.24.2017 , 12:56 PM | #30
a maintenance during a public holiday is just not very smart, to be polite..
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