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An open letter to our players

STAR WARS: The Old Republic > English > General Discussion
An open letter to our players
First BioWare Post First BioWare Post

BenIrving's Avatar

04.19.2016 , 01:19 PM | #1 This is the last staff post in this thread.  
Hi there!

My name is Ben Irving, Producer for Star Wars: The Old Republic. I don’t often make posts in the forums, in fact, this may be my first ever post. Despite that, our whole team, myself included try to digest all of the internet for SWTOR information – The forums, Reddit, Facebook, YouTube, etc. Recently there have been questions and concerns around the quality of our releases and the ongoing support for SWTOR and I wanted to stop by to address those concerns.

First off, I want to apologize for some of the issues you have experienced in the last couple of months. The monthly chapter release schedule is new and it has come with some unexpected bugs. It has caused problems for some of you and I want to say I am sorry. At our core, the SWTOR team are all gamers, just like you. We empathize with the excitement of wanting to play a great game only to be blocked by a problem. We spend all of our energy striving to make SWTOR the best game possible and when bugs and other issues get in the way of your player experience, we take it to heart. We are committed to doing better and I think Chapter XII: Visions in the Dark shows we are serious about listening to your concerns and making meaningful changes to address them - a high quality chapter, released on time that we hope has met the expectations of our players.

Onto the future. Is SWTOR going to receive ongoing support? The answer is absolutely yes.

It's worth starting with the things we have already announced, we talk about them on the monthly Producer Live Stream but I think they are still worth mentioning. We had the launch of Knights of the Fallen Empire – 9 incredible story driven chapters, 14 companion recruitment missions, Star Fortress, 5 new player levels, 30 flashpoints upgraded to be challenging again, 50 operation bosses upgraded to be challenging again, too many heroic quests to count, a revamp of the 1-60 levelling experience and a huge number of quality of life improvements. More recently we have kicked off our monthly chapter cadence and our third installment – Chapter XII: Visions in the Dark – was just released. That cadence will take us through most of the year ending with Chapter XVI, our story finale for Knights of the Fallen Empire. In addition to all the monthly chapters we have built great supporting content – Recruitment missions to explore the galaxy with some of your favorite companions, the Odessen Proving Grounds Warzone, the Rishi Cove Arena, the Eternal Championship and new levels for crafting. That’s actually more content following a major expansion than we have ever released and the team is really excited for all of you to play it.

The harder part to address, because you have to take my word for it, are all the features and content we are working on that we haven’t yet announced. If you follow Charles Boyd or Paul Marino on social media you may have seen some hints of this. The team recently visited our MoCap studio to create new animations. Charles Boyd spent a week at our VO studio recording more lines of dialogue for future story content. The two most exciting things to share are that our writers are deep into the plot summaries for the next season's worth of chapters and we have started the early design phase for new, non-chapter, content. You all know the drill here, I can’t talk about any of the specifics (yet) but what I can say is that we have some REALLY cool stuff to talk about later this year and the whole SWTOR team can’t wait to announce it. Soon. TM.

Knights of the Fallen Empire is the most successful expansion we have ever produced. It received critical acclaim from press and fan sites but most importantly, it has been successful because all of you have supported us through the expansion launch and the release of the monthly Chapters. In the eyes of all of our partners, SWTOR is a huge success. BioWare supports this game. EA supports this game. Lucasfilm supports this game. Disney supports this game. In fact, for a game that has been live for almost 5 years, we are receiving an incredible amount of support from all of our partners. It’s both amazing and humbling.

If there is anything I would like people reading this to take away it’s this: SWTOR is absolutely being supported into the future. We have a lot of content coming over the next few months and even more exciting things to talk about later this year. All of us here at BioWare appreciate your ongoing support and we are committed to providing the best experience possible.

It’s because of you, our players, that this game continues to thrive. Thank you for playing Star Wars: The Old Republic.

Ben Irving
Ben Irving | Producer
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Klintrin's Avatar

04.19.2016 , 01:26 PM | #2
You talk about new content but yet you still haven't fixed the massive amounts of bugs that are already existing.

Please, for the love of god, fix the broken things first.

<nerd on nerd violence>

squirrelballz's Avatar

04.19.2016 , 01:34 PM | #3
Ben first of all Thank You for taking the time to write this and understanding the difficulties players have faced these past few months. My main gripe these past few months has been the lack quality control at times and the bugs in the game. However, looking at your post I'm hopeful that you guys will start to improve the overall QA of the game by the time KOTFE ends. That said I want to also take a moment and thank the Dev Team for the some of the great changes that came with 4.0 as you have mentioned, regardless if I agree with the direction of the game has taken. Please keep us informed and come back to the forums to write us letters like this one.
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kmufc's Avatar

04.19.2016 , 01:34 PM | #4
Read doom and glommers!

psandak's Avatar

04.19.2016 , 01:34 PM | #5
Quote: Originally Posted by squirrelballz View Post
Ben Thank You for taking the time to write this and understanding the difficulties players have faced these past few months.

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TUXs's Avatar

04.19.2016 , 01:34 PM | #6
Thank you for the post Ben.

I wish you would allow people to post a bit more often around here. We're customers who love your game...a few simple and vague words from you guys about the future of this game does wonders for moral around here. We WANT to be excited about this game...but this is the most hope I've had in nearly a year because of the tremendous disconnect you portray. Please...address us more.

Also, PvP class balance, have you looked at the leaderboards over the past 3 seasons? There's no way those metrics have gone over your head...
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hillerbees's Avatar

04.19.2016 , 01:38 PM | #7
Its good to know that this game is still a viable entity and that there are plans to develop it further and to support its playerbase. The voice acting in this game is second to none and I hope all the actors are still keen to be involved.

While the animation in KotFE has been excellent the fact that its a single play through piece of content does seriously hamper its replayability. Also, 12 chapters in I'm finding the promise that our choices really matter to be a bit of a damp squib but I will stand corrected if the next 4 blow me away.

Thanks for posting and letting us know that what we say is being heard even if its not always possible to please all of us.

JennyFlynn's Avatar

04.19.2016 , 01:40 PM | #8
Thank you for posting Ben, it's actually much appreciated to hear something about this even though I first almost crapped myself thinking "Oh God they're done with us and shutting down".

Looking forward to the new stuff you guys have planned!! Yay for more KotFE chapters!

Also if there's any blooper reels of Charles and the MoCap stuff we'd love to see it.

Thanks again!
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Going's Avatar

04.19.2016 , 01:42 PM | #9
Bruh thanks for the real talk. The most legit post posted by bioware in years.
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thebutthat's Avatar

04.19.2016 , 01:42 PM | #10
I think this is a much needed, and widely appreciated post. It's good to see and hear that things are going since most of us don't know what happens behind the magic curtain. Appreciate all the hard work, and can't wait for more operative nerfs.