Dread Fortress SM Reaches, Hands, Brontes are broke.

Nailed it. It is clear that it is a priority as there is a goal set for fixing. Sure it isn't fast enough for some. If it wasn't important, it would be like so many other minor glitches that have existed since launch. Now, I was not aware prior to this thread but now understand that the primary programmer for ops has left. Replacing a coder is not so much about finding a good coder, there are many out there, the real question is do they know how everything was designed/coded? Perhaps not, there are thousands of ways to accomplish the same goals, some more efficient than others. Likewise many coders will use personal techniques that others do not understand for "job security", it is possible this is why things went south upon losing the lead. No matter how good the replacement is, it takes time to reverse engineer and modify existing code when it glitches. Even when the original coders make modifications, glitches happen. For those who continue to demand perfection for every update, please do try to learn how to code so you may have perspective on how complex it can be.
My real complaint is the lack of service when issues do arise. I have for over a year now been putting in tickets over a minor glitch, just to have them closed with no resolution or feedback. It is far better service to at least give an answer that it cannot be done than to close the ticket with no feedback at all. It is that sense of being unimportant that has me evaluating whether of not they wish to continue receiving my money.

In DP Brontes is stuck in the direction she spawned in and won't turn to tank - no issue on sm, but most likely is on higher difficulties.

Also in EV the pylons that are used to bring Soa's shield down are not visible (camera's not an issue, I couldn't see them even when I turned it upwards to the ceiling), so on sm you have the telegraph to depend on, but on hm all you have to go by is a shadow on the ground - not funny.

But wait, why should i want to understand some coding, it isnt my job. Why would be patient towards new bugs that we know will happen, and they do happen. Why EA/BW isnt doing their job is my concern since i am the one paying the game that i "support" that way but i dont feel support coming back. That being said i understand every problem they have and how hard it can be to fix those problems, but i dont see reason why should i be patient or understanding about the things that they are obliged to deliver and they are not .....Lets face it, they are not doing their job the way it should be done......

I will still play this game no mather how buggy it is. It has a great concept, much better than rest of mmos but the quality is obviously lacking.

What I was trying to imply is some patience is required do to complexities that none of us can foresee on either side. Especially when you consider that many things do not work perfectly when delivered. Theme park rides have glitches, more so when new. Cars have recalls to fix problems discovered after sale. Hell, even food gets recalled from time to time. But I am not in disagreement with your point that it is the lack of service that is a real issue. Perhaps some are a little too uptight about game glitches, these things happen. It is, to me, more of a concern when the people getting paid for a service just say, "we know" and nothing more. Perhaps, the first message should have said, "we are aware of the problem and are taking it seriously. However, due to the complexity of the issue we have a resolution target of 4.3 while striving to resolve the issue sooner." Something like that, maybe.
I still hope someday that they will begin to understand that when players put tickets in, that they should get more than the automated response of "it has been received..." especially when nothing is actually done towards resolution. Giving away free stuff is always a last resort, but when you ignore the consumer long enough and often enough, it can begin to mend some damage. Continuing to ignore their frustrations only exacerbates the situation.
So let's be clear, while it is preferred that there not be glitches, it will happen. It will be upsetting and frustrating for both sides. It is better for all concerned for us to be more constructive on the player side, and service/devs to be more forthcoming and more apologetic on theirs. I suppose the real frustration we are all feeling is that this is being handled like "yeah it's a problem, but we'll get to it when we can. BTW keep paying us anyways." It's all about perception and I've seen little to support the notion that they really care.
Oh, and superstar award goes to the service rep who hung up on me when I asked if they could address a minor issue that was being ignored through online tickets. Way to make something stupid into something serious.

"The Emperor? Here? We shall redouble our efforts!" - equally pathetic /unsubbed

Thanks for the update. I still have no intention to restart my subscription though. Lack of any really new PVE content (other than the 1/2 hour storyline update) does not warrant $15 a month when I can wait till June/July and pay $15 to get a couple hours out of the same money. The shiny bobbles offered as subscription rewards just don't cut it.

How about you fix the crashing issues. Every time I touch a bonus mission or a area locator on the map (the one that spins on the map) my game crashes. What is the use of fixing something if my game keeps crashing

The latter part of your statement is utter garbage. SWTOR doesn't have "great concept", it's not even innovative in any way (apart from handling crafting via companions). Everything else is a blatant WoW TBC-era clone with lightsabers. I could go on in much more detail, but there are plenty of independent WoW servers running TBC-era WoW (2007.) where you can verify that yourself.

Before I get called out by white knights, WoW is a clone of other earlier MMOs as well, not trying to champion for that game, just calling out bulls**t.

Reality is that this was released last Tuesday. On Wednesday, video was posted of this issue. It took six full days for Eric to even acknowledge they were aware of this issue. If you are trying to convince me that it is in any small way a priority to them you will not succeed.

I do know how to code. Quite well. I also have well over a decade working for and with enterprise software delivery organizations and I can say with confidence the following:

This is a bug that should never have made it past QA.
This is a bug that never would have made it past a PTS.

I would also wager based on reasonable deduction that if the code is being properly documented, and if there is strong delivery leadership in this organization this should be a fairly simple bug to sort out. We have two possible scenarios:

It is simple, just not prioritized
It is difficult, in which case someone is not doing their job properly

It blows my mind why a company with such obvious limited resources refuses to have a PTS. Someone above mentioned the CoH PTS - that's exactly the setup this game needs. It could also use some of CoH's community managers. If the story is as compelling as you all say, putting it up on the PTS shouldn't be an issue.

There should have been a post Thursday morning saying "Yeah, we'll take a look at this. Thanks for pointing it out, we'll keep you up to date, stay tuned".

Someone please explain a valid scenario where it is ok that this bug existed in the patch, and a valid scenario where it took six days to be acknowledged by Eric. Is EA even aware that a game with their logo on it had this bug in a release?

I'm gonna throw something in here about the whole unsubbing thing:

Bioware bases the content it releases PURELY off metrics, not what the community wants. When you have things like 12x XP, so everyone goes and plays story to level alts, it skews the metrics and makes it appear that story content should be the #1 focus of the game.

If you want real change to the content that's being prioritized and released (in terms of new content and fixing bugs), then what you should be doing is encouraging more people to play ops, and for those who play ops to do it more often. The more time people spend in Flashpoints and operations, the more it skews the metric in favor of group content, the more likely Bioware is to make new content.

If you want something you gotta work for it. If you're sick of ops, you gotta keep doing them to get the new ones. If you're bored, find a way to make them fun. Have server competitions. Who can down Malaphar the fastest or whatever. That kind of thing.

That's how it works. Unsubbing and stopping playing ops is merely going to make things WORSE.

~ Eudoxia