Harrassment, childish behavior, and laziness

I do not know if there is a limit on how many people you can put on ignore. I now my imps have added more people in 2 weeks than I did my entire first 2 years playing. But maybe that's because in the past, I never paid attention to /general. I hope there is no limit to how many people I can ignore though. There sees to be an awful lot of not nice names playing anymore.

My brother wanted to check out the game to see if he wanted to sub so I let him make a toon on my account to see all the benefits not just the F2P. He has been playing about 2 weeks and has already finished chap 9 of FE and was working on his alerts when he was doing a mission on yavin. He was gathering artifacts and was on the last of 5, a big concrete chest bound with 4 chains. Each time you break a chain you have to fight 2 or 3 massasi warriors until you get all 4 finished, then you can click the lid to get the artifacts inside. While he was fighting the mobs he saw someone sitting on a speeder watching him and when he was fighting the last mob, the player rushed in and clicked the chest, then the lid disappeared. He said a bunch of birds attacked the guy so he was able to go get the items in the chest before this player. As he walked away he said in spatial " do the work next time a hole" and went on about his mission. He never gave a name or called the guy out, he just left it at that. Then the guy sends him a tell with a really rude insult and immediately sets him to ignore before my brother could reply.
My brother asked in spatial what the other players thought about this guys actions and he had a conversation with one player that agreed and it was probably some kid with entitlement issues. then another player jumped in the middle of the conversation saying that he was there and the guy never did what he said, he messaged him and got the whole story. This guy also said he was there and walked up and got the stuff from the chest as well only seconds after my brother did. So I have to ask, isn't it kind of lazy to sit back and let someone else clear out the mobs and do all the work just so you can rush in to get the blue item? and of course the first guy that did this is never going to admit he was trying to do this. The second guy said anyone can get them, its not on a spawn timer, but if its the first time you have played the game you don't know this.
The first guy then sent another rude message to my brother even though he had put him on ignore, it still got through, still don't understand that but I saw the screenshots of where he ignored and where it still came up after.
My brother left yavin and went to odessen and was turning in items when a totally different character name sent him another rude message ( I think it was the original guy, once ignored he switched toons to continue the harassment) and tried to keep the argument going. My brother said he tried to file a ticket but it wouldn't go through. I haven't checked my tickets yet today to see if it is listed.
Is this what people pay for? To get in a game and run around being lazy, taking the easy way out, letting other players do the work so you can try and screw them out of the reward, harassing them with tells and acting like you are still in grade school? I have been playing for 4 years and many times I have been clearing mobs so I could get to a blue button or item I needed to collect just to have someone run past me while I had agro and get it first, making me sit through the re-spawn timer and fight the mob all over again. I get angry when someone does this to me so I understand why my brother got upset.
Had the kid just sent him a tell and said " what did I do" they would have talked about it and maybe he could have told my brother that the blue wasn't on a timer and he wasn't trying to steal it from him, and im sure he would have apologized. To send a rude insulting PM and then ignore before that person can reply? very weak, very childish, very rude!

It helps to assume the best intentions of your fellow players and to take these things in stride. I have had countless objectives "stolen" from under me as well over the years. Intentional or mistakes? Some are obvious, but others, who knows?

My brother wanted to check out the game to see if he wanted to sub so I let him make a toon on my account to see all the benefits not just the F2P. He has been playing about 2 weeks and has already finished chap 9 of FE and was working on his alerts when he was doing a mission on yavin. He was gathering artifacts and was on the last of 5, a big concrete chest bound with 4 chains. Each time you break a chain you have to fight 2 or 3 massasi warriors until you get all 4 finished, then you can click the lid to get the artifacts inside. While he was fighting the mobs he saw someone sitting on a speeder watching him and when he was fighting the last mob, the player rushed in and clicked the chest, then the lid disappeared. He said a bunch of birds attacked the guy so he was able to go get the items in the chest before this player. As he walked away he said in spatial " do the work next time a hole" and went on about his mission. He never gave a name or called the guy out, he just left it at that. Then the guy sends him a tell with a really rude insult and immediately sets him to ignore before my brother could reply.