Class Quest missing since 4.0

Patch today still has not fixed the issue, my original ticket was submitted on 11-8-2015, and I've been updating it every few days and still have not heard a reply from customer service. I can't believe a game breaking bug like this is just being ignored like it is, I honestly feel like BioWare at this point doesn't care at all about their customers

fully agree especially when subscribers are the ones getting the special ingame customer support uhu we can ask for help but getting it seems to be a year by year plan ^^

My Bounty Hunter also lost his class missions. I turned in the final quest of Chapter 1, got the achievement for completing chapter 1, then my class quest disappeared entirely. I have a ticket open with no response.

Character name: Hvitrulfr
Server: Prophecy of the Five

It's really disheartening that so many people are having this issue and we've barely heard a peep out of Bioware. A simple "We're aware, and we're working on it" would be nice.

They're likely overwhelmed with people whining and crying over every little thing. I do not envy customer support teams. I guarantee that at least 90% of the tickets they receive are utterly pointless whinefests. Which, of course, makes it hard to find the tickets that actually need to be addressed or problems that really need direct intervention or support.

And no, whoever it was that is suggesting that subscribers get preferential treatment. Everyone is having long wait times for their tickets.

Character name: Perago
Server: The Ebon Hawk
Ticket #: 21841397
Opened 11/26/2015
Level 39
Status: Open

I don't remember what my last mission was, but I know this.

When I load into the game, my splash screen says:

"Ch 2

War breaks out between the Empire and the Republic...

Lord Perago travels to Taris in search of a powerful Sith apparition to bind and discovers...

Having manipulated the Padawan, Lord Perago ventures into the ruined Jedi Enclave to bind the apparation..."

still no fix on my bounty hunter story line

Character: Clownballoon
Server: Jedi Covenant
Ticket #: 21867262
Opened: 11/27/15
Level: 41
Status: Open

I don't recall the name of the last class quest, but as soon as I finished it i didn't get another and haven't seen one since. The last one I did was on Alderaan (Sith Warrior) where you have to destroy the four field generators to kill king somebody or other.

Very sad to see that BW still hasn't acknowledged this as a known issue. This is inexcusable.

My ticket on the issue has now also disappeared after no response, and I keep encountering an error when trying to submit a new one. This is insane.

A member of a guild I'm in has had a similar issue. He was in a class mission on Alderaan and after finishing it, nothing updated. He attempts to reset the mission, logged in and out, logged out for an extended period, has done afew flashpoints and so on, however none of this has brought his mission back and now his Sith Sorcoror is stuck with only a mission for Khem Val, but it's a side mission and there are currently NO class missions for him anymore.

He can't submit a ticket because he isn't a sub, but I think that's pretty bad considering you'd WANT people to come back by attempting to get their problems sorted. It's basic Customer Service to want to HELP potential customers so that they will WANT to return and spend money on your product.