Just tried to unlock items in my collections Satele Shan's Lightsaber and Advanced Purple Outline Hawkeye crystal The lightsaber was on the toon I was using to unlock it and the crystal was unlocked on another toon. I was charged CC for both to unlock for my account however niether can be retrieved. It says "You do not have permission to retrieve this item"

Thanks for the report!

 

I'll pass this along to the team for investigation! In the meantime, I would suggest contacting CS.

 

-Tait

I have done so thanks.

Completely exiting the game, not just logging in and out, appears to have corrected this issue.

Thanks for the update!

 

We looked into it and appears to have just been an issue with latency (similar to the Start at 60 issues). If you (or anyone else who may be reading this) have the same issue, completely exiting the client should resolve the issue.

 

-Tait

I will look into this later to see if it has worked after logging out as I have had this issue too.

I can second the OP's edit. When I closed the game out completely and restarted, the purchased unlock was available. On a side note, it's great to see so many replies to people experiencing bugs by the community team. But there are sooooo many bugs....would be really great if this stuff was fully tested before going live to minimize the bugginess as much as possible. Maybe the breaking of crafting skills and level sync type of game changers should be left out of future xpacs to focus more heavily on what's really important like the playability of the game.

I tried to unlock a Satele Shan Holostatue yesterday and was charged the 400 cartel coins to do so. Tried logging out and back in and nothing changed with its statue. I put in a ticket already, but I'll try again tonight when I get home from work to see if anything has changed.

 

-327-

Thanks for the update!

 

We looked into it and appears to have just been an issue with latency (similar to the Start at 60 issues). If you (or anyone else who may be reading this) have the same issue, completely exiting the client should resolve the issue.

 

-Tait

 

 

Tait,

 

I had same issue unlocking bowdaars customization and i clicked twice for cartel coin unlock. I exited client and logged back into it and bowdaars customization is fixed and unlocked. can i please get this extra 60cc credited back ?

Edited November 5, 2015 by shdwgrndGlider

Thanks for the report!

 

I'll pass this along to the team for investigation! In the meantime, I would suggest contacting CS.

 

-Tait

 

This has happened to me quite a bit. I found the only workaround for this is to completely log out and back into the game. Once I log back in the item is unlocked. I wasted quite a few cartel coins figuring this out.

Can someone tell me which is a quicker response in reaching CS ? thru phone or forum or in game bug report??? Never had to contact them before in a situation as this. thanks.

 

Thanks for the report!

 

I'll pass this along to the team for investigation! In the meantime, I would suggest contacting CS.

 

-Tait

 

Tait, I've done exactly that -- I tried unlocking one of my items last night and it didn't work -- and Customer Service threw it back at me, asking me to file a bug report. How is this acceptable? If I'm not going to get my item unlock, as I explained to them, I want a refund of my Cartel Coins spent and your Customer Service "droid" sent me a form reply. Unacceptable.

DEVs help! I just bought an MSM Jetpack JT2 from the GTN. Right clicked it, i can use it, but i can't unlock it for my legacy. I have the CC, the problem is that the little icon that allows you to unlock it for the legacy with CC is not there. What should i do ? Is it a bug ? P.S: I tried everything, relog, quit, reopen the game... nothing works. It appears like i never unlock it, like i never use it, but i am using it right now. Edited November 6, 2015 by aNdreWdajedi

Thanks for the update!

We looked into it and appears to have just been an issue with latency (similar to the Start at 60 issues). e.

-Tait

 

 

Attempted to unlock Revan Holostatue in collections, spent the 400 cartel coins needed, and despite relogging the item has not become unlocked for my legacy. Seems like more than latency atm.

DEVs help! I just bought an MSM Jetpack JT2 from the GTN. Right clicked it, i can use it, but i can't unlock it for my legacy. I have the CC, the problem is that the little icon that allows you to unlock it for the legacy with CC is not there. What should i do ? Is it a bug ? P.S: I tried everything, relog, quit, reopen the game... nothing works. It appears like i never unlock it, like i never use it, but i am using it right now.

 

This happened to me yesterday, relogging worked though.

Edited November 6, 2015 by AetherShanty

This happened to me yesterday, relogging worked though.

didn't worked for me with anything, relog, requit , restart of pc... anything

Can someone tell me which is a quicker response in reaching CS ? thru phone or forum or in game bug report??? Never had to contact them before in a situation as this. thanks.

 

 

Phone, in game response times are patchy and unlikely to be anything more than cut&paste.

Logged in last night and my item was unlocked, however I was charged cartel coins for the 5 times I tried to get the unlock to work. Sent a ticket to cs, hopefully I get a response and my coins back.