Communication and Bioware...why this continues to be a problem

Frankly I am disappointed in how silent the Devs have been since the release of KOTFE. Nary a word from them other than the obligatory "<Server Name> is offline" posts and such.

Either they have seen the discontent over the past week or week and a half (since early access) and have decided turning a blind eye is best

-or-

They are so completely out of touch that they believe everyone loves what they are doing.

Smart money is on the first option.

They are doing what they do best - bury their heads in the sand whilst all the negative posts are floating around. Since the expansion launch, look at how pointless the 'Dev' tracker is. There has been zero community engagement. Biowares community team go down as being the worst in MMO history. A strong MMO requires a strong community and community team, which is probably another factor (of many) why SWTOR has become a white elephant.

I agree with very little of what the OP said...

For most of what was said, all I heard was "waaahh why are they not listening to the vocal minority of special snowflakes!"

...

"...waaahh why are people posting things I don't agree with! I'll call them names in hopes of silencing them!"

It's a lot easier to dismiss something altogether than try to refute it isn't it? It's the most common tactic in nearly every thread on this and every other gaming forum. However, while you can attempt to dismiss my arguments, I think I will prove quite a bit more difficult to dismiss.

You state my points are irrelevant to this discussion, yet the discussion is rather stringently framed. The title of the thread is Communication and Bioware...why this continues to be a problem, which rather succinctly states that their is a problem with the way Bioware communicates. My replies have all been precisely on the topic of Bioware having no obligation to communicate at all.

In the OP you quite vehemently opine, "But most of all, and I really can't stress this enough, IT IS TIME TO CONSIDER YOUR CUSTOMERS WHEN MAKING CHANGES. Talk to us. Tell us what you are planning. Solicit feedback. Let us spread the word."

Everything I have said has been in direct rebuttal to that very theme. Bioware has no obligation to inform you of their intentions nor explain to you their decisions. They make a game, the way they want to make it. It is your choice to whether or not to play what they decided to make.

Do you feel every financial transaction you make entitles you to be informed of the company's future plans? Do you feel like you should be allowed to discuss upcoming can designs with Coke? Do you feel like Chevy should hold off on releasing a new model until they've sought your opinion?

The point you are missing, that is exactly on topic, is that SWTOR might not be the game for you. They might not be making it for you and rather than insisting that they refashion the game into the game you want, perhaps you should move along and find a game closer to your expectations.

Or maybe they just released a big expansion after a heavy workload and are on vacation? That is something most game studios do.

This is a great post in response to the OP. A lot of the content discussion was available prior to 4.0. The one thing this game does...almost to a fault... Is listen to the customers. Look at GSF for proof of that fact, character housing...yep, easier ops, done. They aren't as fast as you like but, changes are made in this game based upon feedback and recommendations. Truly amazing that people still post these kind of posts.

Upon reflection, I guess I do understand these posts when people pop in and out of the game forums and either have no basis of fact and/or do not have enough gameplay time, over the time this game has been active, to make an informed opinion.