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Communication and Bioware...why this continues to be a problem

STAR WARS: The Old Republic > English > General Discussion
Communication and Bioware...why this continues to be a problem

LordArtemis's Avatar


LordArtemis
11.02.2015 , 02:56 PM | #61
Quote: Originally Posted by Pagy View Post
*i already feel guilty for derailing things
I don't care. I am just happy we agree ON SOMETHING. Restores my faith in the world

RogerApple's Avatar


RogerApple
11.02.2015 , 03:00 PM | #62
Quote: Originally Posted by Thunderstriken View Post
It's a lot easier to dismiss something altogether than try to refute it isn't it? It's the most common tactic in nearly every thread on this and every other gaming forum. However, while you can attempt to dismiss my arguments, I think I will prove quite a bit more difficult to dismiss.

You state my points are irrelevant to this discussion, yet the discussion is rather stringently framed. The title of the thread is Communication and Bioware...why this continues to be a problem, which rather succinctly states that their is a problem with the way Bioware communicates. My replies have all been precisely on the topic of Bioware having no obligation to communicate at all.

In the OP you quite vehemently opine, "But most of all, and I really can't stress this enough, IT IS TIME TO CONSIDER YOUR CUSTOMERS WHEN MAKING CHANGES. Talk to us. Tell us what you are planning. Solicit feedback. Let us spread the word."

Everything I have said has been in direct rebuttal to that very theme. Bioware has no obligation to inform you of their intentions nor explain to you their decisions. They make a game, the way they want to make it. It is your choice to whether or not to play what they decided to make.

Do you feel every financial transaction you make entitles you to be informed of the companie's future plans? Do you feel like you should be allowed to discuss upcoming can designs with Coke? Do you feel like Chevy should hold off on releasing a new model until they've sought your opinion?

The point you are missing, that is exactly on topic, is that SWTOR might not be the game for you. They might not be making it for you and rather than insisting that they refashion the game into the game you want, perhaps you should move along and find a game closer to your expectations.
This is a great post.

VanorDM's Avatar


VanorDM
11.02.2015 , 03:00 PM | #63
Quote: Originally Posted by LordArtemis View Post
So, I take issue with their lack of ability to understand their current and potential player base, in that this feature OBVIOUSLY needed some promotion in order to mitigate any negative movement against it.
And again you're assuming that they don't understand the playerbase. Perhaps they understand it better then we do, and much better than we think they do.

Perhaps they knew exactly what would've happened if they said something sooner, and they wanted to avoid that? What if revealing it sooner would of been a bad choice? The thing is, without knowing exactly why Bioware didn't say more sooner, we can't really judge what happened.

It's easy to assume incompetence, but without more information that is exactly that, an assumption.

ZionHalcyon's Avatar


ZionHalcyon
11.02.2015 , 03:03 PM | #64
Quote: Originally Posted by Thunderstriken View Post
It's a lot easier to dismiss something altogether than try to refute it isn't it? It's the most common tactic in nearly every thread on this and every other gaming forum. However, while you can attempt to dismiss my arguments, I think I will prove quite a bit more difficult to dismiss.

You state my points are irrelevant to this discussion, yet the discussion is rather stringently framed. The title of the thread is Communication and Bioware...why this continues to be a problem, which rather succinctly states that their is a problem with the way Bioware communicates. My replies have all been precisely on the topic of Bioware having no obligation to communicate at all.

In the OP you quite vehemently opine, "But most of all, and I really can't stress this enough, IT IS TIME TO CONSIDER YOUR CUSTOMERS WHEN MAKING CHANGES. Talk to us. Tell us what you are planning. Solicit feedback. Let us spread the word."

Everything I have said has been in direct rebuttal to that very theme. Bioware has no obligation to inform you of their intentions nor explain to you their decisions. They make a game, the way they want to make it. It is your choice to whether or not to play what they decided to make.

Do you feel every financial transaction you make entitles you to be informed of the companie's future plans? Do you feel like you should be allowed to discuss upcoming can designs with Coke? Do you feel like Chevy should hold off on releasing a new model until they've sought your opinion?

The point you are missing, that is exactly on topic, is that SWTOR might not be the game for you. They might not be making it for you and rather than insisting that they refashion the game into the game you want, perhaps you should move along and find a game closer to your expectations.

In other words, you're arguing to argue.

Again, I don't agree with Artemis on the game direction, but I think we can agree you are fighting to fight.

Look, by your logic extrapolated, no company anywhere, and let's just keep it to companies that sell goods and services in a retail space to compare apples to apples, is bound to keep their customers informed and in the loop about their products.

Fair.

But it is also logical, and proven by historical means, that companies that DO have good customer service where there is fierce competition in that space earn more trust, more brand loyalty over those that don't, and can even put those other companies out of business despite at times having higher prices.

The thing you seem to be lacking is common business sense.


Really, I never understood people like you, who fight for the right of companies to deliver inferior products and poor customer service. Well, unless you are a Comcast employee - then I think I get it.

LordArtemis's Avatar


LordArtemis
11.02.2015 , 03:14 PM | #65
Quote: Originally Posted by Thunderstriken View Post
It's a lot easier to dismiss something altogether than try to refute it isn't it? It's the most common tactic in nearly every thread on this and every other gaming forum. However, while you can attempt to dismiss my arguments, I think I will prove quite a bit more difficult to dismiss.
I am not dismissing you....quite the contrary. I am simply pointing out my opinion that your opinion, in this respect, is unfounded with respect to the subject at hand. I hardly find that dismissive.

I would expect that folks in disagreement is quite common across the planet. I think it is hardly the sole domain of forums.

Quote:
You state my points are irrelevant to this discussion, yet the discussion is rather stringently framed.
Fair enough on the framing, perhaps I did set a precedent, and that was unwise. And your particular point...that myopic views from gamers can cause unfair judgements against developers, while perfectly valid does not apply here because I am not suffering from a myopic gamer view, simply put.

Quote:
The title of the thread is Communication and Bioware...why this continues to be a problem, which rather succinctly states that their is a problem with the way Bioware communicates.
....In my opinion of course, which means next to nothing.
Quote:
My replies have all been precisely on the topic of Bioware having no obligation to communicate at all.
I would disagree with that. At least one of your replies was most likely with the intent of mitigating my opinion with respect to what I perceive as their error...as if such a thing needed to be done of course.
Quote:
In the OP you quite vehemently opine, "But most of all, and I really can't stress this enough, IT IS TIME TO CONSIDER YOUR CUSTOMERS WHEN MAKING CHANGES. Talk to us. Tell us what you are planning. Solicit feedback. Let us spread the word."

Everything I have said has been in direct rebuttal to that very theme. Bioware has no obligation to inform you of their intentions nor explain to you their decisions. They make a game, the way they want to make it. It is your choice to whether or not to play what they decided to make.
Again, the point you make serves no purpose with respect to this thread for three concise reasons.

1) I am aware they have no obligation to do so, and to point that out is silly at best.
2) I am offering opinion. Qualification is not required. You are welcome to reject any conclusions I present.
3) I am aware, obviously, that I can play other games. Again, this is pointless to point out, as it has no bearing on whether or not I should offer my opinion

You seem to have decided to rebutt my contentions with overused platitudes and points that would be obvious to almost anyone. Yet you fail to refute anything I have said with your points IMO.

Quote:
Do you feel every financial transaction you make entitles you to be informed of the companie's future plans?
Of course not.

Quote:
Do you feel like you should be allowed to discuss upcoming can designs with Coke?
Whether I feel I should or not is irrelevant, again, you fail to grasp the very simple intent of this post. I am not sure where you are getting confused, but its a mystery to me. You certainly strike me as competent....are you being combative?

Quote:
Do you feel like Chevy should hold off on releasing a new model until they've sought your opinion?
Lol. Are you aware that that is exactly what Chevy does with it's target demographic? Now you are either being deliberately combative and petty or simply fail to understand the most basic concepts of business in this respect.

I think it is likely the former.

Quote:
he point you are missing, that is exactly on topic, is that SWTOR might not be the game for you.
The point you are missing, that is exactly pertinent, is that I am perfectly capable of making that decision without your feedback, and I will continue to offer feedback as I see fit. Hence, again, your lack of pertinence.

Quote:
They might not be making it for you and rather than insisting that they refashion the game into the game you want, perhaps you should move along and find a game closer to your expectations.
....or perhaps I can continue to do what I have done since I started playing this game many moons ago.

But I thank you for offering your opinion. When you feel it is time to point out the pertinence of your point, I will welcome that discussion.

BTW, you might want to take a peek at my rather LONG post history and multiple suggestions....you might find that they ARE making the game that is getting closer to my expectations

LordArtemis's Avatar


LordArtemis
11.02.2015 , 03:15 PM | #66
Quote: Originally Posted by VanorDM View Post
And again you're assuming that they don't understand the playerbase. Perhaps they understand it better then we do, and much better than we think they do.

Perhaps they knew exactly what would've happened if they said something sooner, and they wanted to avoid that? What if revealing it sooner would of been a bad choice? The thing is, without knowing exactly why Bioware didn't say more sooner, we can't really judge what happened.

It's easy to assume incompetence, but without more information that is exactly that, an assumption.
It's a fair point. I can't argue that this is not highly assumptive.

g_land's Avatar


g_land
11.02.2015 , 03:16 PM | #67
Quote: Originally Posted by LordArtemis View Post
Perhaps you should take your own advice RA. I really think you need to take a breather.
FYI on Mr. Troll here, he seems to have accumulated 212 posts in the past two weeks and his earlier posts clearly indicate that he is a new player. This makes him a couple of things but one clear one is that he is on a crusade to either troll or belittle anyone who insults the new found shiny and has really no reference for how the game was actually before 4.0 as it would appear he only started playing 3-5 days before the new expansion hit live servers for early access. AKA, as he has dismissed so many others opinions, you are probably safe to dismiss his and not get into an insult contest which it seems is what this individual is constantly aiming for.

Thunderstriken's Avatar


Thunderstriken
11.02.2015 , 03:19 PM | #69
Quote: Originally Posted by VanorDM View Post
And again you're assuming that they don't understand the playerbase. Perhaps they understand it better then we do, and much better than we think they do.

Perhaps they knew exactly what would've happened if they said something sooner, and they wanted to avoid that? What if revealing it sooner would of been a bad choice? The thing is, without knowing exactly why Bioware didn't say more sooner, we can't really judge what happened.

It's easy to assume incompetence, but without more information that is exactly that, an assumption.
I would extend this idea to suggest that logic dictates this is more than "perhaps", it is "of course". Of course they understand their player base better than anyone. They are the only one with access to all the metrics. They make the decisions that they feel are best for the game that puts food on their table.

If a comedian writes a joke and you don't laugh, that doesn't mean it's not funny. You might not get it... or more importantly... you might not be the target audience of the comedian. If they write a joke and nobody laughs, well, they're not going to be a comedian very long.

With almost every MMORPG they come out with new material and a subset of the player base says it's bad material when the truth is they either don't get it or more importantly they weren't the target audience. Yet time and again those people insist that since they aren't happy nobody is and the end of the game is nigh.
The biggest problem with MMO's is that while they provide tools to /ignore the worst of the bad, there are no tools to /prefer the best of the good, or even /+1 would play again the perfectly average.

VanorDM's Avatar


VanorDM
11.02.2015 , 03:23 PM | #70
Quote: Originally Posted by LordArtemis View Post
It's a fair point. I can't argue that this is not highly assumptive.
Thanks, I'm not saying you're wrong. Just that we really don't know what the reason is, perhaps it's incompetence, perhaps it's not.

But if it is truly incompetence, nothing said here is likely to help, because they won't really understand what we're saying in the first place. Is there a MMO out there that you think does it right?