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[IMPORTANT] Character Loading Issues

STAR WARS: The Old Republic > English > Customer Service (Read-Only)
[IMPORTANT] Character Loading Issues
 
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Bolo_Yeung's Avatar


Bolo_Yeung
04.07.2015 , 01:35 PM | #721
Had the problem 3 times - always after logging out in Strongholds (without 'exit to space' but at least 2 times (not sure about 3rd) exiting after Starfighter battle.
Infinite loading screen, the only thing that helps it asking the online support for moving my character to fleet.

Maybe 'move to fleet' button for characters logged out for more than 1 hour would help with solving the problem without bothering CS?...

kamazega's Avatar


kamazega
04.16.2015 , 04:36 PM | #722
Can't log to my character Kam'ma by 30 mins ,she's parked in Nar Shaadaa Sh . i had same issue half of year ago , and its was solved by just mowing my character to pub fleet ,Do it again please

RudolphBond's Avatar


RudolphBond
04.28.2015 , 06:14 PM | #723
Hello,

I have the same problem, with my character locked:

Server: The Progenitor
Waiting time: > 30 mins
Character affected: Slyevar (Assassin, 55lvl)
Location: Nar Shadaa (SH)

"Are all your characters affected?" - No, only this one.

I was in Nar Shadaa Sky Palace, then, after Starfighter match i used "Return to space" option and since that my loading screen on that character stops on like 20%.

Please I need help moving this character to the imperial fleet!!!

Tesh's Avatar


Tesh
05.29.2015 , 03:20 PM | #724
I have the same problem, with my character locked:

Server: Vanjervalis Chain
Waiting time: > ~20 minutes (not ending)
Character affected: Kathro (Jugg, 60)
Location: Dromund Kaas (SH)

After a crash I wasn't able to load on this character again - others work without problem.

Help would really be appreciated.

Hapten_Eupia's Avatar


Hapten_Eupia
06.15.2015 , 07:52 PM | #725
Quote: Originally Posted by Bronholz View Post
Hi all,

We are continuing to investigate reports of players who are unable to login to certain characters. We understand the frustrations that these issues can cause and we're working on getting this resolved as quickly as possible.

To help us look into this, there's some steps we'd like you to take and some information that we'd like you to provide below.

If you have a character that is affected by this please attempt to log into the character that’s having the issue and wait at least 10 minutes for the character to log in – even if the cog stops spinning.

If you are able to login:
  • How long did it take?
  • Where were you when you logged in? (Planet/Area)

If you were not able to login;
  • How long did you wait?
  • Which server are you characters located on?
  • Are all your characters affected?

Thanks for your patience thus far.
I cannot log in as my main character
I would wait 30 mins to an hour.
The server is Jung Ma. Last location was leaving the True Empire's guild ship
It is affecting only one character and that is Rerick

Homodmitrius's Avatar


Homodmitrius
06.20.2015 , 03:37 AM | #726
Quote: Originally Posted by Bronholz View Post
Hi all,

We are continuing to investigate reports of players who are unable to login to certain characters. We understand the frustrations that these issues can cause and we're working on getting this resolved as quickly as possible.

To help us look into this, there's some steps we'd like you to take and some information that we'd like you to provide below.

If you have a character that is affected by this please attempt to log into the character that’s having the issue and wait at least 10 minutes for the character to log in – even if the cog stops spinning.

If you are able to login:
  • How long did it take?
  • Where were you when you logged in? (Planet/Area)

If you were not able to login;
  • How long did you wait?
  • Which server are you characters located on?
  • Are all your characters affected?

Thanks for your patience thus far.
Same problem...Got my main character on the guild flagship and can't log on it now. Loading takes ages (around 15mins), then black screen and nothing happens.
Server Red Eclipse, character Red'Wolf. Only this character affected.
Please help, made a ticket, but still no respond in nearly 12 hrs...
We belong to Disney, which means we stay busy.
Red'wolf TRE

Hapten_Eupia's Avatar


Hapten_Eupia
06.20.2015 , 09:04 AM | #727
Quote: Originally Posted by Homodmitrius View Post
Same problem...Got my main character on the guild flagship and can't log on it now. Loading takes ages (around 15mins), then black screen and nothing happens.
Server Red Eclipse, character Red'Wolf. Only this character affected.
Please help, made a ticket, but still no respond in nearly 12 hrs...
I made a ticket five days ago and still haven't gotten a response. If I get one I will let you know long it took.

Homodmitrius's Avatar


Homodmitrius
06.20.2015 , 10:52 AM | #728
Quote: Originally Posted by Hapten_Eupia View Post
I made a ticket five days ago and still haven't gotten a response. If I get one I will let you know long it took.
GM moved me to the fleet so i could log-in, Pity it took nearly a day.
We belong to Disney, which means we stay busy.
Red'wolf TRE

gchesny's Avatar


gchesny
06.21.2015 , 11:01 PM | #729
I'm currently experiencing a similar problem in that when I try to log into my character, I just sit at the loading screen for about 5 minutes before it kicks me back to the character selection screen. I created a ticket for the issue and have had the character moved from where he was (Drumming Kass market place) to the fleet. Even still, the problem persisted. I was even contacted by one of those in game agents and when I logged out to perform the troubleshooting steps he requested I do. I was told they would contact me upon relogging in, but nothing. I have heard nothing from customer service about it and when I call I am constantly being told that it has been elevated and they are hard at work to resolve the issue. It has been 10 days. I still can't log in or do anything with my character and I have still heard nothing back from costumer service. I have been subscribed to the game since it came out, this is even the first character I ever created for the game. But yet I haven't even received so much as an email update on the matter.

DcX_HK's Avatar


DcX_HK
06.22.2015 , 03:03 PM | #730
Selecting the character and then comes the loading screen, which never loads. Can log my other characters except for this one. Last time logged off on Dromund Kaas stronghold.

Character: Kalessian

Server: The Tomb of Freedon Nadd
Kalessian -