Dev Post EricMusco Posted May 13, 2015 Dev Post Share Posted May 13, 2015 (edited) Hey folks, Just a quick heads up. As I mentioned yesterday, we are looking to do a maintenance this week to fix the Relics of the Gree Conquest issue. Our goal right now is to do this maintenance tomorrow morning. However, as it stands we are having a few issues getting the build together. This means that if we do a maintenance we will be announcing it later in the day. We will post all of the normal maintenance messaging if that ends up being the case. I will give you updates in this thread as soon as I have them! -eric Edited May 13, 2015 by EricMusco Link to comment Share on other sites More sharing options...
FerkWork Posted May 13, 2015 Share Posted May 13, 2015 Thanks for the headsup Link to comment Share on other sites More sharing options...
Mathiasstewart Posted May 13, 2015 Share Posted May 13, 2015 (edited) Thank you for letting us know. Edited May 13, 2015 by Mathiasstewart Link to comment Share on other sites More sharing options...
The_Wulff Posted May 13, 2015 Share Posted May 13, 2015 Thanks Eric Link to comment Share on other sites More sharing options...
fshooters Posted May 13, 2015 Share Posted May 13, 2015 To do maintenance tomorrow would be really bad for the Europeans at least Switzerland, Germany and Austria (don't really know about the rest) since we have a holiday tomorrow. Could you please move this for a day? That would be really nice. Link to comment Share on other sites More sharing options...
Holocron Posted May 13, 2015 Share Posted May 13, 2015 We really appreciate the communication, thank you for keeping us informed. Link to comment Share on other sites More sharing options...
TUXs Posted May 13, 2015 Share Posted May 13, 2015 We really appreciate the communication, thank you for keeping us informed. ^^This. Thank you for the heads-up Eric. Link to comment Share on other sites More sharing options...
unibim Posted May 13, 2015 Share Posted May 13, 2015 For the first time, make maintenance on european time. Please. Link to comment Share on other sites More sharing options...
mpddispatch Posted May 13, 2015 Share Posted May 13, 2015 For the first time, make maintenance on european time. Please. They will NEVER do maintenance on anything other than their current schedule. This is an American company based in America. In order for them to do maintenance on a European schedule they would have to be at work at 2 am in the morning here. Thats not gonna happen, sorry. Link to comment Share on other sites More sharing options...
Heat-Wave Posted May 13, 2015 Share Posted May 13, 2015 We really appreciate the communication, thank you for keeping us informed. ^ This, thanks for letting us know... Please keep posting, more info is good, less info is bad... even if it is "still working on it, nothing new, doing our best". Link to comment Share on other sites More sharing options...
Sindorin Posted May 13, 2015 Share Posted May 13, 2015 Thanks Eric. Link to comment Share on other sites More sharing options...
Dev Post EricMusco Posted May 13, 2015 Author Dev Post Share Posted May 13, 2015 Hey folks, We are not going to have a maintenance tomorrow. I will pop back onto the forums tomorrow at some point and let you know when that maintenance will be happening. Thanks everyone! -eric Link to comment Share on other sites More sharing options...
Przemo_No Posted May 13, 2015 Share Posted May 13, 2015 I just hope that the DE/AT/CH/NL/BE Hemelsvaart did not scare BW to not to make the maintenance. I could not care less, I work 2morrow anyway Link to comment Share on other sites More sharing options...
Nazdika Posted May 13, 2015 Share Posted May 13, 2015 Thanks a ton, both for announcing it early, and for not doing it tomorrow (erm, later today...) I personally have to work too, but many of my friends have been looking forward to Gree-ing on a holiday in Northern Europe, as well. Link to comment Share on other sites More sharing options...
Dev Post EricMusco Posted May 14, 2015 Author Dev Post Share Posted May 14, 2015 As promised I am popping into the thread to give you an update on our maintenance for Game Update 3.2c. However, the update I have might be a bit unexpected >< Members of our team stayed through the night to work on getting our build up, running, and tested. In doing so, they got 3.2c ready to be pushed out to the live servers. With that in mind, the decision was made that we are going to do our maintenance today to deploy the update. The reason we are doing this is that we typically try to avoid deploying any patches on Fridays. Fridays have more active players than other weekdays and so by bringing the servers down, we impact a lot more people. I do realize today is a European holiday and so I made sure the team was aware of that impact. We are messaging the maintenance as two hours but it will be our goal to get the servers back up much faster to reduce the impact. I apologize for the short notice. Thanks everyone. -eric Link to comment Share on other sites More sharing options...
Jerba Posted May 14, 2015 Share Posted May 14, 2015 (edited) Thanks for being so open from the start! Even if things don't always work out as planned, knowing this much about maintenances helps planning playtimes. It is reassuring to know that the team cares about this issue so much that they stay up during the night to fix it. It is sad that you want to patch on a holiday but it is nice that you at least acknowledge it at all. We Europeans always feel neglected when it comes to that. In the end, the decision to not patch on a Friday is understandable. Please let us know the exact times ASAP so we know whether or not it will cut into raid times. EDIT: 3:30-5:30pm GMT according to the maintenance notice. Edited May 14, 2015 by Jerba Link to comment Share on other sites More sharing options...
Bobs_YourUncle Posted May 14, 2015 Share Posted May 14, 2015 As promised I am popping into the thread to give you an update on our maintenance for Game Update 3.2c. However, the update I have might be a bit unexpected >< Members of our team stayed through the night to work on getting our build up, running, and tested. In doing so, they got 3.2c ready to be pushed out to the live servers. With that in mind, the decision was made that we are going to do our maintenance today to deploy the update. The reason we are doing this is that we typically try to avoid deploying any patches on Fridays. Fridays have more active players than other weekdays and so by bringing the servers down, we impact a lot more people. I do realize today is a European holiday and so I made sure the team was aware of that impact. We are messaging the maintenance as two hours but it will be our goal to get the servers back up much faster to reduce the impact. I apologize for the short notice. Thanks everyone. -eric *ragequits* Link to comment Share on other sites More sharing options...
Transcendent Posted May 14, 2015 Share Posted May 14, 2015 *ragequits* I have to ask, can I have your stuff please? Link to comment Share on other sites More sharing options...
Holocron Posted May 14, 2015 Share Posted May 14, 2015 As promised I am popping into the thread to give you an update on our maintenance for Game Update 3.2c. However, the update I have might be a bit unexpected >< Members of our team stayed through the night to work on getting our build up, running, and tested. In doing so, they got 3.2c ready to be pushed out to the live servers. With that in mind, the decision was made that we are going to do our maintenance today to deploy the update. The reason we are doing this is that we typically try to avoid deploying any patches on Fridays. Fridays have more active players than other weekdays and so by bringing the servers down, we impact a lot more people. I do realize today is a European holiday and so I made sure the team was aware of that impact. We are messaging the maintenance as two hours but it will be our goal to get the servers back up much faster to reduce the impact. I apologize for the short notice. Thanks everyone. -eric Again thank you! This is the kind of transparency we are looking for. Link to comment Share on other sites More sharing options...
menofhorror Posted May 14, 2015 Share Posted May 14, 2015 Sounds good. Thanks. Link to comment Share on other sites More sharing options...
AussieAlan Posted May 14, 2015 Share Posted May 14, 2015 Now how about giving us some notice, this patch and the last one there was no launcher warning at all. Link to comment Share on other sites More sharing options...
Jerba Posted May 14, 2015 Share Posted May 14, 2015 Now how about giving us some notice, this patch and the last one there was no launcher warning at all. I agree, there needs to be more notification than just one or two forum posts that you don't see if you don't constantly check the forums. It is nice that in-game we at least get a 15-minute warning ahead of time, but for unplanned patches like these, there should be a 30 or 45 minute warning as well. That would be enough to ensure that players can finish their raid/flashpoint and stop them from planning any longer lasting activity. Link to comment Share on other sites More sharing options...
Stoofa Posted May 14, 2015 Share Posted May 14, 2015 A I do realize today is a European holiday and so I made sure the team was aware of that impact. -eric And they said: Europe - which state is that in? Sorry, it's not in a state? Is it in Canada? What? Places further afield than Canada? You lie! Witch! Burn! Take the servers DOWN! Link to comment Share on other sites More sharing options...
Holocron Posted May 14, 2015 Share Posted May 14, 2015 I agree, there needs to be more notification than just one or two forum posts that you don't see if you don't constantly check the forums. It is nice that in-game we at least get a 15-minute warning ahead of time, but for unplanned patches like these, there should be a 30 or 45 minute warning as well. That would be enough to ensure that players can finish their raid/flashpoint and stop them from planning any longer lasting activity. Didn't they use to have a countdown timer in game when the servers where going to go offline? Link to comment Share on other sites More sharing options...
Amun-Re Posted May 14, 2015 Share Posted May 14, 2015 (edited) As promised I am popping into the thread to give you an update on our maintenance for Game Update 3.2c. However, the update I have might be a bit unexpected >< Members of our team stayed through the night to work on getting our build up, running, and tested. In doing so, they got 3.2c ready to be pushed out to the live servers. With that in mind, the decision was made that we are going to do our maintenance today to deploy the update. The reason we are doing this is that we typically try to avoid deploying any patches on Fridays. Fridays have more active players than other weekdays and so by bringing the servers down, we impact a lot more people. I do realize today is a European holiday and so I made sure the team was aware of that impact. We are messaging the maintenance as two hours but it will be our goal to get the servers back up much faster to reduce the impact. I apologize for the short notice. Thanks everyone. -eric Hey Eric, thank you for the 15 min warning ingame on our holiday at 3:15 pm localtime. Maybe it is possible in future, that you make such a maintance at 7:00 am local time and not in our holiday-afternoon. We just wanted to start an operation and known your last post, that there will NOT a maintance today!!! You can imagine that we are not amused about the 15 min warning! Edited May 14, 2015 by Amun-Re Link to comment Share on other sites More sharing options...
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