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How to make your Bug Reports awesome!

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TaitWatson's Avatar


TaitWatson
02.04.2015 , 10:24 AM | #1 This is the last staff post in this thread.  
Hey there, and welcome to the Bug Report forum!

Lets talk a little bit about how you can make your bug reports the best damn bug reports they can be. The better the report, the faster we can investigate it, so here are some things you can do to help:
  • First and foremost, read the Bug Report Forum Guidelines.
  • Supply screenshots if you can. We love screenshots.
  • Provide as much information as you possibly can, such as full names of NPCs, gear pieces, locations, abilities, etc.
  • If you have steps to reproduce the problem, include them! We will try to reproduce issues internally, of course, but if we are not able to reproduce a bug, we can't fix it.
  • If you have a game crash or graphics issue (as it relates to the game client as a whole, not clipping, stretching, etc), include all of the above if possible, but also include a DXDiag so we can get your exact configuration (spoiler tags are your friend here):
    • Click on the Start button and select Run. (For Vista users, press the Windows Key + R)
    • In the "Open:" field type "dxdiag" and click the OK button.
    • Click Save All Information, then open the file and copy the information into your post.

If you've considered all of the above in your report, congratulations! You have a great bug report ready to go so that we can begin researching and documenting the issue. Thank you from all of us for your time and help!
Tait "pariahloki" Watson
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