Please upgrade your browser for the best possible experience.

Chrome Firefox Internet Explorer
×

leave ranked queue (no queue pop yet) gives -15 rating?

STAR WARS: The Old Republic > English > PvP
leave ranked queue (no queue pop yet) gives -15 rating?
First BioWare Post First BioWare Post

funkiestj's Avatar


funkiestj
06.12.2014 , 12:33 PM | #1
somebody is reporting this on reddit. Has anyone else seen this?

Quote:
If you care about your rating, you should know that leaving the ranked queue currently dings your rating for -15. I was in the queue for about 45 minutes last night without a pop. My guildmates were getting a group together for regs. I leave the ranked queue in frustration to go do something fun with them and bang -15 on the old rating. I know at least two others who suffered the same.

Mr. Hat says "BW support is the best"!
I am a bad player, so what?

Brunner_Venda's Avatar


Brunner_Venda
06.12.2014 , 08:58 PM | #2
This is correct. You lose rating from de queuing, even if you've been queued for an hour with no pop. It happens randomly, but when it does, it's the suck.

AlexModny's Avatar


AlexModny
06.13.2014 , 09:34 AM | #3 This is the last staff post in this thread.  
Just wanted to pop in to clear things up on this issue and how the root cause looks to be settled.

Clarification: Players will not lose rating from simply leaving the ranked queue. Players who have an invite (the popup) to a ranked match will lose rating if they decline the invite. This is the intended design of the queue system but...

The area transition/instancing and connectivity issue reared its ugly head in the direction of the PvP queue system as well. While matches were being created there was a backlog of pending matches that weren't sending out invites in a timely manner. Players might have had a pending match ready for them, but never got the invite to pop up.

So what ended up happening is if the players in this position left the queue while this occurred (a pending match waiting for send invite) the player would lose rating because to the system they left when they had an invite. Leaving the ranked queue when you don't have an invite should not penalize your rating.

As of this morning the area transition/instancing and connectivity issue should be much better. Please let us know if this issue is still occurring but we expect it will have subsided already.

I apologize to everyone who was affected by this issue and unfortunately at this time we will be unable to regrant the lost rating that was caused by this issue.

Thanks all.
Alex Modny | Assistant Designer
Follow us on Twitter @SWTOR | Like us on Facebook
[Contact Us] [Rules of Conduct] [F.A.Q.] [Dev Tracker]

oembob's Avatar


oembob
06.13.2014 , 10:04 AM | #4
Quote: Originally Posted by AlexModny View Post
...
I apologize to everyone who was affected by this issue and unfortunately at this time we will be unable to regrant the lost rating that was caused by this issue.

...
I'm not even a PVPer and this strikes me as pretty crappy. It would be one thing if rating wasn't tied to one time rewards but this bug may cost some folks their chance at obtaining those rewards.

Also, "unable" is not the same as "don't want to spend the time to do it."
Bell'ona Pantheon - Aeterna Vigilantia - The Shadowlands

Brewkrew's Avatar


Brewkrew
06.13.2014 , 10:14 AM | #5
Quote: Originally Posted by AlexModny View Post


I apologize to everyone who was affected by this issue and unfortunately at this time we will be unable to regrant the lost rating that was caused by this issue.
Another classic from the devs. Unreal.

Foambreaker's Avatar


Foambreaker
06.13.2014 , 10:22 AM | #6
Quote: Originally Posted by oembob View Post
I'm not even a PVPer and this strikes me as pretty crappy. It would be one thing if rating wasn't tied to one time rewards but this bug may cost some folks their chance at obtaining those rewards.

Also, "unable" is not the same as "don't want to spend the time to do it."
15 is not the end of the world, unless someone did it a bunch of times, but in that case...

Draylek's Avatar


Draylek
06.13.2014 , 10:26 AM | #7
Quote: Originally Posted by AlexModny View Post
at this time we will be unable to regrant the lost rating that was caused by this issue
Kudos for your quality control and thanks for caring.

Uber_the_Goober's Avatar


Uber_the_Goober
06.13.2014 , 11:04 AM | #8
Quote: Originally Posted by oembob View Post
I'm not even a PVPer and this strikes me as pretty crappy. It would be one thing if rating wasn't tied to one time rewards but this bug may cost some folks their chance at obtaining those rewards.

Also, "unable" is not the same as "don't want to spend the time to do it."
"We" in this case means "Alex, alone, without help"

So, no, he doesn't have the time, and is unable to help. Calm your chesticles.
POT5 COMMANDO - CAPTAIN OBV'IOUS
SENTINEL - PICKLE'JAR

AMONG OTHERS...
See you in the warzones, muppets.

DarthOvertone's Avatar


DarthOvertone
06.13.2014 , 11:14 AM | #9
Quote: Originally Posted by AlexModny View Post

As of this morning the area transition/instancing and connectivity issue should be much better. Please let us know if this issue is still occurring but we expect it will have subsided already.
Glad I haven't logged in since the Patch. Hopefully the stuff is fixed. Thanks for the update, even if some peeps got fubarred.
Alphamaul, Alphanoob, Alphazen - Garbage S1 Champion
Ebon Hawk | Harbinger
SWTOR 4.3: There has been a PvP Awakening. Have you felt it?

JediMasterSLC's Avatar


JediMasterSLC
06.13.2014 , 04:13 PM | #10
Quote: Originally Posted by AlexModny View Post
we will be unable to regrant the lost rating that was caused by this issue.
I didn't lose any rating because of this issue, but this response is completely unprofessional and unacceptable.