A Question For Eric and Bioware.

so when a EU server sees a spam message at 3am local time and "flags spam" that person is expected to quickly within minutes remove that person?

The other suggestion is that they allow in game mods to do it, however, that is prone to abuse and difficulty in finding in game players who wont abuse it.

Third suggestion is to use auto filters, which are questionable at best and ineffective at the least.

Tux dude don't lower yourself, you are better than that, I might not always agree with you but feeding the trolls is always a bad idea.

Tux dude don't lower yourself, you are better than that, I might not always agree with you but feeding the trolls is always a bad idea.

I really don't understand the gold selling argument though? I can get more gold by simply buying dyes or packs with CCs and selling on the GTN? The rate of conversion is way better than what a gold seller offers per dollar.

Why do you think it would need to be done within minutes? As the flags increase, the reports do too. I wouldn't even notify a CS agent if it were less than 10 spam reports. Once it hits 10, yeah, the on-call CS agent should have the ability to silence an account once he reviews the report logs.

which is the other way of having in game mods or volunteers wiling to ban accounts, but as the saying goes absolute power corrupts absolutely and you can not guarantee that a mod will not be vindictive and start banning some noob tank because he/she was in cunning and presence mods because he felt his tank would more utilize brains over brawn and would utilize attractiveness to keep boss' attention.

then there is the "pay someone to do it" but that person or persons can not be on 24 hours aday on all servers so you have to have multiple people doing it, or volunteers.

This is 2014 DOH, nobody has to be online 24/7, or even online, to monitor reports. You act like ONE person needs to sit there and read chat...that's not how it works.

After a player is flagged as spam XX times, a report with chat logs is sent (like it presumably is now right?) via email for review. Bioware can have a low level employee silence the reported player for 24 hours until it can be reviewed by someone more qualified.

This is 2014 DOH, nobody has to be online 24/7, or even online, to monitor reports. You act like ONE person needs to sit there and read chat...that's not how it works.

After a player is flagged as spam XX times, a report with chat logs is sent (like it presumably is now right?) via email for review. Bioware can have a low level employee silence the reported player for 24 hours until it can be reviewed by someone more qualified.

what trolls?

solving gold spam (or spam in general) has been an ongoing battle since inception of games and the internet.

Blizzard tried nixing it in diablo3 with auction houses allowing people to purchase gold in game, leading to rampant inflation and eventually having the AH removed out right.

As long as you allow people to communicate there will ALWAYS be someone trying to take advantage of it to sell illicit items.

Gen chat is not supposed to be used for trading items, yet to reach the largest audience possible, you use gen chat rather than trade chat.

Gold spammers will always find away, much like profanity filters turn on filters and you get things like sat*ur*day or ***** simply to bypass said filters. Same with gold spammers w.w.w.imaspammer..com or adding spaces or other "leet speak".

then there is the "pay someone to do it" but that person or persons can not be on 24 hours aday on all servers so you have to have multiple people doing it, or volunteers.

which is the other way of having in game mods or volunteers wiling to ban accounts, but as the saying goes absolute power corrupts absolutely and you can not guarantee that a mod will not be vindictive and start banning some noob tank because he/she was in cunning and presence mods because he felt his tank would more utilize brains over brawn and would utilize attractiveness to keep boss' attention.