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[IMPORTANT] Character Loading Issues

STAR WARS: The Old Republic > English > Customer Service (Read-Only)
[IMPORTANT] Character Loading Issues
 
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Longwarrrior's Avatar


Longwarrrior
02.24.2014 , 08:02 PM | #131
I cant access anything on the start menu all I get is a background of space and no charaters or anything

Mjczz's Avatar


Mjczz
02.25.2014 , 08:02 AM | #132
Quote: Originally Posted by Bronholz View Post
Hi all,

We are continuing to investigate reports of players who are unable to login to certain characters. We understand the frustrations that these issues can cause and we're working on getting this resolved as quickly as possible.

To help us look into this, there's some steps we'd like you to take and some information that we'd like you to provide below.

If you have a character that is affected by this please attempt to log into the character that’s having the issue and wait at least 10 minutes for the character to log in – even if the cog stops spinning.

If you are able to login:
  • How long did it take?
  • Where were you when you logged in? (Planet/Area)

If you were not able to login;
  • How long did you wait?
  • Which server are you characters located on?
  • Are all your characters affected?

Thanks for your patience thus far.
-Waited about an hour
-Harbinger
-Yes, I can't even get past the initial log-in screen (launcher).

Mjczz's Avatar


Mjczz
02.25.2014 , 08:05 AM | #133
Quote: Originally Posted by shadwale View Post
Please do something about this!
I am having a lot of problems whith logging in both today and yesterday. It say that loginserver is unavailable and that i should look at twitter for more info, but on twitter there is no info at all.

Have tried to log in about 25 times this morning with no luck. Servers obviously working as my wife, sitting next to me; have no problems whatsoever logging in to her account...
Same here.

Burtlebe's Avatar


Burtlebe
02.25.2014 , 10:25 AM | #134
I doubt this will help but I will list things I have seen or had happen with me.

1) if you have overwolf and it updated, you may have to remove it if the game starts to load and then crashes.

2) if you try to login a character and it sits at the loading screen forever. close game out and try to login a different character. if it gives you error you cant login due to character X is active, then goto server select and pick a different server. create a new character and login. Logout and go back to your server and login a character different from the one that is stuck. if login is successful log out and try the stuck character.

3)If you have Verzion Fios then there is some issues especially within the dallas texas area.

4) For me there is a hugh issue with the diskcachearena file corrupting and I have had to start deleting the file on a daily basis to prevent loss of UI items while playing.
Burtimus'prime Vanguard Tank
Guild Leader Army of the Republic / The Army of Darkness / The Unmentionables
The Shadowlands Server

Mjczz's Avatar


Mjczz
02.25.2014 , 10:29 AM | #135
I live in Dallas, Tx - Whats the issue that you heard?

Burtlebe's Avatar


Burtlebe
02.25.2014 , 12:42 PM | #136
Quote: Originally Posted by Mjczz View Post
I live in Dallas, Tx - Whats the issue that you heard?
this thread has info and a work around.

http://www.swtor.com/community/showthread.php?t=724864
Burtimus'prime Vanguard Tank
Guild Leader Army of the Republic / The Army of Darkness / The Unmentionables
The Shadowlands Server

DarthSpYke's Avatar


DarthSpYke
02.25.2014 , 01:17 PM | #137
Quote: Originally Posted by Burtlebe View Post
this thread has info and a work around.

http://www.swtor.com/community/showthread.php?t=724864
Be advised that while this seems to work, it appears that for several people (myself included), the MTU gets changed back to default when you reboot, meaning you would have to change it AGAIN in order to play this game. It may have to do with Windows version, because this is working for others.

orkinhamer's Avatar


orkinhamer
02.25.2014 , 01:39 PM | #138
-an hour
-The Ebon Hawk
-cant get past the launcher.

I was however able to get past the launcher after 2.6a patch downloaded but I did have any severs in the server menu.

Blazerdragoon's Avatar


Blazerdragoon
02.25.2014 , 09:39 PM | #139
Ebon Hawk server, cannot load my character at all....the loading bar gets to less than a quarter full and then NOTHING. Trying to switch to another server to see if I can load my other character, and the server screen is BLANK!! And all this is when the game itself actually manages to load up! When I don't even get past the launcher login, I get something like "unable to load patch data". The fact that you guys have over FOURTEEN pages on this thread, mostly reports and complaints like mine, is NOT a good sign, people....

BallerinaBox's Avatar


BallerinaBox
02.26.2014 , 02:57 PM | #140
Not really sure this is the same problem but my character selection won't even show up.
I've waited 30 mins now.

EDIT: Nevermind. It has finally loaded.