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The SWTOR appearance customization system is horrid and costing Bioware revenue

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The SWTOR appearance customization system is horrid and costing Bioware revenue
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illgot's Avatar


illgot
02.21.2014 , 01:56 AM | #81
Quote: Originally Posted by hadoken View Post
I don't know how you can quantify the 'costing them revenue' bits, but I'll agree the entire system is draconian in its implementation.

Even so, it's worlds better than where they were at launch. So I guess that's a plus.
because I was spending around 80 a month buying CM packs and outfits after I came back.

Once I started getting a lot of my characters to 55 it dawned on me that using outfits was a waste of time so I started using Legacy Bound Gear and augmenting those for my characters.

In the last 2 months I have not purchased any CC, why should I? I have 2-3 characters that use the same main stat for DPS.

I am sure I am not the only one that thought of this.

Even before this, outfits like the Polar Set was nice looking but not nice enough for me to pull out my mods for the rare occation I am on Hoth. So I completely ignored the set. Had there been an appearance tab where I could switch out my outfit just for cold planets, I would have purchased the set, but I am not going to spend real life money, then another 600k-1.3 mil (if I add augments) just to run around with a a specific outfit on a cold planet.

That is how they are losing revenue.

1) They are losing revenue because they are not selling outfit tabs.

2) They are losing revenue because people refuse to keep purchasing additional outfits that are too specific.

3) They are losing revenue because people with multiple characters are starting to use Legacy Bound gear, especially now since all subscribers are mailed 4 full sets of pilot get on every character they make.

4) they are losing revenue because people have a couple black dyes, but refuse to use them and so they sit on their mules waiting for the perfect outfit.


Their outfit system is bloated and not fun to use. With the ability to pick and chose your mods, that part of customization is awesome, but being stuck with one look because of the high cost of moding and augments along with the process of constantly ripping out 35 mods and keeping multiple sets of gear in my pack just so I can look different... no, I'll spend my money else where.

Alec_Fortescue's Avatar


Alec_Fortescue
02.21.2014 , 02:59 AM | #82
Quote: Originally Posted by illgot View Post
4) they are losing revenue because people have a couple black dyes, but refuse to use them and so they sit on their mules waiting for the perfect outfit.
Lol, Have 3 of them waiting for my perfect outfit, which you all know are the Jedi robes. ;p

Reno_Tarshil's Avatar


Reno_Tarshil
02.21.2014 , 03:01 AM | #83
Quote: Originally Posted by Alec_Fortescue View Post
Lol, Have 3 of them waiting for my perfect outfit, which you all know are the Jedi robes. ;p
Maybe these next two packs will have them.
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Themanthatisi's Avatar


Themanthatisi
02.21.2014 , 07:18 AM | #84
Quote: Originally Posted by illgot View Post
because I was spending around 100 a month buying CM packs and outfits after I came back.

Once I started getting a lot of my characters to 55 it dawned on me that using outfits was a waste of time so I started using Legacy Bound Gear and augmenting those for my characters.

In the last 2 months I have not purchased any CC, why should I? I have 2-3 characters that use the same main stat for DPS.

I am sure I am not the only one that thought of this.

Even before this, outfits like the Polar Set was nice looking but not nice enough for me to pull out my mods for the rare occation I am on Hoth. So I completely ignored the set. Had there been an appearance tab where I could switch out my outfit just for cold planets, I would have purchased the set, but I am not going to spend real life money, then another 600k-1.3 mil (if I add augments) just to run around with a a specific outfit on a cold planet.

That is how they are losing revenue.

1) They are losing revenue because they are not selling outfit tabs.

2) They are losing revenue because people refuse to keep purchasing additional outfits that are too specific.

3) They are losing revenue because people with multiple characters are starting to use Legacy Bound gear, especially now since all subscribers are mailed 4 full sets of pilot get on every character they make.

4) they are losing revenue because people have a couple black dyes, but refuse to use them and so they sit on their mules waiting for the perfect outfit.


Their outfit system is bloated and not fun to use. With the ability to pick and chose your mods, that part of customization is awesome, but being stuck with one look because of the high cost of moding and augments along with the process of constantly ripping out 35 mods and keeping multiple sets of gear in my pack just so I can look different... no, I'll spend my money else where.
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hadoken's Avatar


hadoken
02.21.2014 , 09:12 AM | #85
Quote: Originally Posted by illgot View Post
because I was spending around 100 a month buying CM packs and outfits after I came back.

1) They are losing revenue because they are not selling outfit tabs.

2) They are losing revenue because people refuse to keep purchasing additional outfits that are too specific.

3) They are losing revenue because people with multiple characters are starting to use Legacy Bound gear, especially now since all subscribers are mailed 4 full sets of pilot get on every character they make.

4) they are losing revenue because people have a couple black dyes, but refuse to use them and so they sit on their mules waiting for the perfect outfit.
Correction: they are losing revenue coming from you.

Plenty of people (idiots in your opinion or not) are still buying into the system just as you did at the very start.

Source? Go pull up your local GTN. All the items from the lastest packs are up there for sale, and there's a whole lot of them.

NoFishing's Avatar


NoFishing
02.21.2014 , 11:04 AM | #86
Quote: Originally Posted by hadoken View Post
Plenty of people (idiots in your opinion or not) are still buying into the system just as you did at the very start.
Of course some people are still participating in the CM. Nobody here has claimed that nobody participates. The claim is simply that there would be MORE demand for those CM armors and dyes if the game didn't punish us so severely every time we wanted to change our outfits.

The in-game credit cost for augmenting and swapping mods is basically an additional tax on the CM. And as a rule, you shouldn't impose severe taxes on behaviors that you actually WANT people to do. Cities with curb-side recycling don't charge residents $10 less if they don't use the recycling bin.

Also, while credit-sinks certainly need to exist in the game, this particular credit sink was designed prior to the game going F2P and prior to the CM. It really does deserve some review as to its impact on the overall game.

Quote: Originally Posted by hadoken View Post
Source? Go pull up your local GTN. All the items from the lastest packs are up there for sale, and there's a whole lot of them.
And look at how low the prices are for some of those outfits that have been out for a while, even the not terrible ones. That would seem to indicate that supply is outstripping demand for those. Making it easier to change out looks seems like a likely way to increase demand for some of them, which would raise their prices on the GTN, providing incentive for suppliers to acquire more from the CM.

hadoken's Avatar


hadoken
02.21.2014 , 11:11 AM | #87
Quote: Originally Posted by NoFishing View Post
Also, while credit-sinks certainly need to exist in the game, this particular credit sink was designed prior to the game going F2P and prior to the CM. It really does deserve some review as to its impact on the overall game.
I agree, I just am not buying the argument that it's costing them money. They're making tons of it as is and I don't see any of these suggestions as bringing them more money - just US more convenience (which I absolutely agree with).

CabelHarn's Avatar


CabelHarn
02.21.2014 , 11:20 AM | #88
In what way would they lose money if they did what he said (guy couple posts up, great post btw) and say charged one-time fees for appearance tabs up to say 5-6. (Edit: "Costing them money" wasn't the best verbage. It isn't costing them money, they could just earn more money if they changed it.)

So we'd lose some money sink of moving mods/augments around...that's an in-game money sink they could replace with something else I'm sure or increasing sinks elsewhere.

However they'd gain the money from:
1. the appearance tab charges
2. some people buying more outfits because they could more readily use them without the expense of moving mods around and augmenting multiple sets (I can tell ya there's sets I didnt buy like the hoth-snow one mentioned because of this exact reason and I buy a lot less sets now than I used to again for the same reason cause I know I'll never use them because of the expense of moving things around).


Where's the monetary loss? The only thing is gain...I genuinely want to see if you can come up with some way they might lose money I'm not thinking of cause...I just don't see it. It looks like a win-win for them on money and us on convenience and getting to enjoy more looks / change our looks planet to planet if we want to or whenever we feel like it without a significant cost.

It will probably also help with customer retention -- any improvement of convenience generally speaking should help with keeping people happy and thus retention.
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hadoken's Avatar


hadoken
02.21.2014 , 11:27 AM | #89
Quote: Originally Posted by CabelHarn View Post
However they'd gain the money from:
1. the appearance tab charges
2. some people buying more outfits because they could more readily use them without the expense of moving mods around and augmenting multiple sets (I can tell ya there's sets I didnt buy like the hoth-snow one mentioned because of this exact reason and I buy a lot less sets now than I used to again for the same reason cause I know I'll never use them because of the expense of moving things around).


Where's the monetary loss?
Mainly the part we don't/can't know - developer time/money cost to implement new UI and whatnot features.

I mean there are some very easy appearing, glaring changes they could make that they "do not have the resources" for.

If all this was free to implement, I'd agree. It just...isn't.

That's why it becomes very tricky to say a change could make or cost them money. We do not have access to all that goes into a change. All we can really say is that we'd pay x dollars for y feature and let them decide if it's worth the investment.

TUXs's Avatar


TUXs
02.21.2014 , 11:32 AM | #90
Quote: Originally Posted by hadoken View Post
I mean there are some very easy appearing, glaring changes they could make that they "do not have the resources" for.

If all this was free to implement, I'd agree. It just...isn't.
You're right - Bioware seems incapable of MANY seemingly easy tasks...even the things they say are easy seem difficult for them to accomplish.

But the lack of an appearance tab IS costing them money. Doesn't matter WHO it's from, that statement is accurate.
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