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Que Times?

DainGraf's Avatar


DainGraf
02.15.2014 , 02:53 PM | #1
Hey,

Out of curiosity, is there a general time that it takes for an agent to get to your tickets? Or, to phrase it differently...is there an average time between submitting a ticket and it being addressed?

Just wondering, not complaining.

renegadeimp's Avatar


renegadeimp
02.15.2014 , 03:11 PM | #2
Current time is 3-5 days. Due to people putting in multiple tickets for one issue, or people making tickets for silly things. Every ticket has to be replied to.
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DainGraf's Avatar


DainGraf
02.15.2014 , 03:12 PM | #3
Quote: Originally Posted by renegadeimp View Post
Current time is 3-5 days. Due to people putting in multiple tickets for one issue, or people making tickets for silly things. Every ticket has to be replied to.
Gotcha, thank you very much!