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Early Access 'Waves' - Updating Here

STAR WARS: The Old Republic > English > General Discussion
Early Access 'Waves' - Updating Here

Malacos's Avatar


Malacos
12.13.2011 , 03:15 PM | #7471
Quote: Originally Posted by smellyfed View Post
Honestly though, you and the 11 other guys playing DCUO probably didn't put the kind of stress on the hardware and programmers as SW:TOR will.
Touche, I probably should have used Rift and WAR which I also played!
“Hokey religions and ancient weapons are no match for a good blaster at your side, kid.” - Captain Solo

ReallyEvilPigeon's Avatar


ReallyEvilPigeon
12.13.2011 , 03:15 PM | #7472
I feel like I'm at a strip club, can look but can't touch.

Fellthar's Avatar


Fellthar
12.13.2011 , 03:15 PM | #7473
Quote: Originally Posted by NoKarma View Post
Sir, I just want to say thank you for taking the time to explain how your process is working. The only regret is that I wish this was posted the day before you guys opened the servers. I suspect that you would have had a lot less grief and nerd rage. I, for one, appreciate your efforts. Thank you again.
I hope if Bioware learns one lesson here it is that you should communicate clearly with your customers. I know they are busy, but a little communication up front can go a long way.

DeeTheOne's Avatar


DeeTheOne
12.13.2011 , 03:15 PM | #7474
This isn't a troll, and isn't exactly QQ although there is some of that involved.

I just want to put it down for the record that the way this early access program has been implemented is truly one of the most poorly conceived ideas that I've ever personally encountered in over 25 years of playing video games. I've personally participated in launches of 6 other MMO games, and there is nothing in those experiences that compares to how ridiculous this process is.

When you are dealing with a pre-launch even that is only for pre-order customers, after an extensive and massive beta testing period that was a huge success according to nearly all sources involved - it begs the huge question as to what is the limiting factor in the way you have chosen to roll out this game. I personally participated in the beta in a very limited way (not by choice, mind you, I just wasn't lucky enough to get a key) and was only online during the big Thanksgiving weekend test. That test was wonderful - there were a huge number of servers, and a huge population of testers. The game performance was amazing.

So, EA/BW - what exactly are you afraid of?

The ONLY way this should have been done is to have given ALL pre-orders (perhaps separated only by level of game purchased - i.e. CE customers get 7 days, SE get 5, e.g.) access at exactly the same time. Of course it will overload the servers and queues would ensue and all that - but that's what we all expect. Making your customers wait unknowingly with no idea how long it will be or when to expect an email is just adding insult to injury. A poor alternative would have been to send out emails with a set time and day that your access would be available.

I read in the top post how you are monitoring the server performance and are rolling waves based on server performance. Are you seriously saying you have to wonder at this point if your servers can perform up to the task - when you probably still have 90% of the launch day players yet to even be able to play? That is not at all a good message to be sending at the beginning of an MMO franchise.

At any rate, I love this game. I love BW. But I truly despise and am sickened by the way you chose to put your customers through so much stress for absolutely no good or justifiable reason.

I truly hope you improve, because this is a very very poor way to start out.

Thedaymster's Avatar


Thedaymster
12.13.2011 , 03:15 PM | #7475
Quote: Originally Posted by kinkaito View Post
i'd have to agree to most of which is said, it makes me really wonder though, are they scared there servers will die on the first day? it truly shows the lack of faith they have in there own servers.
Do you find their lack of faith disturbing?
"Ten soldiers wisely led will beat a hundred without a head"
Euripides

BranNutz's Avatar


BranNutz
12.13.2011 , 03:15 PM | #7476
Got my email at 11:32am PST

Pre-ordered on july 27th if that helps anyone.

Good luck see u guys in there
Because the force said so.

jackliuu's Avatar


jackliuu
12.13.2011 , 03:15 PM | #7477
Quote: Originally Posted by Aurainsoph View Post
Two, our plan is to continue to add servers - but carefully, and in response to demand. We need to monitor that demand and role out servers accordingly. A long-term recipe for MMO failure is to add a lot of servers early on, and then when population decreases, have to close those servers and merge them together.





#Winning
So basally you want to same money by not launch enough servers, by achieve this goal, you purchase the minimum amount of server and letting fewest player on one at a time, to see when are the servers are full, only by then you will add servers.

If in the process, you screw half of your customer don't matter yes? As long as you are making a profit that's Winning I guess.

This is not the Bioware that I remembered, this will be the last game I will ever purchase from you guys, if I know this is how you will behave from day 1 I would have not follow this game, I just feel like I am being massively trolled but yet I can't quit because I have invested too much of my energy into this.

momopl's Avatar


momopl
12.13.2011 , 03:15 PM | #7478
Originally Posted by Kinegos
This isn't a troll, and isn't exactly QQ although there is some of that involved.

I just want to put it down for the record that the way this early access program has been implemented is truly one of the most poorly conceived ideas that I've ever personally encountered in over 25 years of playing video games. I've personally participated in launches of 6 other MMO games, and there is nothing in those experiences that compares to how ridiculous this process is.

When you are dealing with a pre-launch even that is only for pre-order customers, after an extensive and massive beta testing period that was a huge success according to nearly all sources involved - it begs the huge question as to what is the limiting factor in the way you have chosen to roll out this game. I personally participated in the beta in a very limited way (not by choice, mind you, I just wasn't lucky enough to get a key) and was only online during the big Thanksgiving weekend test. That test was wonderful - there were a huge number of servers, and a huge population of testers. The game performance was amazing.

So, EA/BW - what exactly are you afraid of?

The ONLY way this should have been done is to have given ALL pre-orders (perhaps separated only by level of game purchased - i.e. CE customers get 7 days, SE get 5, e.g.) access at exactly the same time. Of course it will overload the servers and queues would ensue and all that - but that's what we all expect. Making your customers wait unknowingly with no idea how long it will be or when to expect an email is just adding insult to injury. A poor alternative would have been to send out emails with a set time and day that your access would be available.

I read in the top post how you are monitoring the server performance and are rolling waves based on server performance. Are you seriously saying you have to wonder at this point if your servers can perform up to the task - when you probably still have 90% of the launch day players yet to even be able to play? That is not at all a good message to be sending at the beginning of an MMO franchise.

At any rate, I love this game. I love BW. But I truly despise and am sickened by the way you chose to put your customers through so much stress for absolutely no good or justifiable reason.

Qishari's Avatar


Qishari
12.13.2011 , 03:15 PM | #7479
Hello everyone!

We have completed the Early Access waves for today, and will post another thread regarding waves tomorrow when they begin. We encourage you to express your thoughts, but ask that you please observe the forum guidlines when posting.

Thank you!