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We deserve an explaination.

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DOHboy's Avatar


DOHboy
09.19.2013 , 02:28 PM | #111
Quote: Originally Posted by Delta_V View Post
I can sorta understand not catching the CZ-198 issue, since you can't test every single area for each patch. But the HK quest issue is inexcusable. If you're patching something like a quest chain, common sense says you need to see how the patch behaves if the quest is currently active compared to if it hasn't been started.

I have no problem with them canceling/delaying the hotfix for the CZ-198 issue. If it turns out the patch didn't do what it was supposed to, or ended up breaking something else, I'd rather them delay it and make sure it's done right. The problem is, that's exactly what should have happened with update 2.3.3 - if they knew about the issues ahead of time, they should have delayed it until the major bugs were fixed. If they didn't know about *any* of the issues w/ 2.3.3, then their QA system is horribly inadequate (based on recent history with patches, this seems to be the case), and something needs to be changed.
HK isn't a bug. Debs knew they were going to be making changes to the quest line, they just failed to mention to Eric that it would require a reset. Which led to us not knowing before it was implemented. Eric mentioned as much and that in the future when changing missions that communication will be key.

Nemmar's Avatar


Nemmar
09.19.2013 , 02:34 PM | #112
The question is far too vague and opinated to deserve an answer.

Eillack's Avatar


Eillack
09.19.2013 , 02:38 PM | #113
Quote: Originally Posted by TheNahash View Post
This is a game.
Games have bugs and run into (sometimes serious) issues.
The larger and more complex a game is, the more bugs and issues it can run into.
This is an MMO, aka a pretty huge game.

Good enough explanation?
Just like how the PTS is a useful tool for fixing bugs right? Lol.

DOHboy's Avatar


DOHboy
09.19.2013 , 02:47 PM | #114
Quote: Originally Posted by Eillack View Post
Just like how the PTS is a useful tool for fixing bugs right? Lol.
Not sure if being sarcastic that you expect it to be used for bug fixes. Or being sarcastic that people think it is/or should be used for fixing bugs.

PTS is strictly for new content, kind of like an ongoing beta test for major changes. Not patch testing.

EricMusco's Avatar


EricMusco
09.19.2013 , 02:48 PM | #115 This is the last staff post in this thread.  
Quote: Originally Posted by ZythortheNyan View Post
Not in the slightest. I want to know exactly WHY the patch was canceled. WHY is the harbinger lag so bad? WHY do people see Flytext at Czerka? I, along with many other people, cannot just accept "its a game bro, it happens".
I know we wont always be able to do so but I can actually provide an answer on all three questions you posed!
  • The patch was cancelled because although we thought our Czerka fix would address the issue, further testing showed it would not resolve the issue. Therefore we cancelled the maintenance til we had a more solid fix in place.
  • The Harbinger issues this week were due to some hardware issues which we worked to resolve ASAP to get the server back online.
  • The weird issue like you explained (player's floating text) is part of a more complex problem causing the lag issues with Czerka. That is what we are working to fix and what should be fixed with our maintenance tomorrow morning.

Also anytime there are issues like this I recommend keeping an eye on the Bug Report Forum, Amber will typically keep folks apprised of the status of bugs that we are actively working on addressing, such as Czerka.

-eric
Eric Musco | Senior Community Manager
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branmakmuffin's Avatar


branmakmuffin
09.19.2013 , 02:48 PM | #116
Quote: Originally Posted by ZythortheNyan View Post
After ALL the crap the has been happening (Harbinger going down, Patches breaking stuff, the delays of patches and URGENT fixes...We the Players deserve SOME kind of actual explanation as to why this game is in it's current state.
It's a computer game, not a 24/7 mission critical global business app. Deal with it or move on.

Ardarell_Solo's Avatar


Ardarell_Solo
09.19.2013 , 02:53 PM | #117
Quote: Originally Posted by EricMusco View Post
I know we wont always be able to do so but I can actually provide an answer on all three questions you posed!
  • The patch was cancelled because although we thought our Czerka fix would address the issue, further testing showed it would not resolve the issue. Therefore we cancelled the maintenance til we had a more solid fix in place.
  • The Harbinger issues this week were due to some hardware issues which we worked to resolve ASAP to get the server back online.
  • The weird issue like you explained (player's floating text) is part of a more complex problem causing the lag issues with Czerka. That is what we are working to fix and what should be fixed with our maintenance tomorrow morning.

Also anytime there are issues like this I recommend keeping an eye on the Bug Report Forum, Amber will typically keep folks apprised of the status of bugs that we are actively working on addressing, such as Czerka.

-eric
There are also massive lags on T3-M4 reported on fleet chat. I have 300 ms on average, used to be 50 for me, with spikes up to 5.000, making raiding impossible. Are you aware of hardware issues for T3-M4 as well?
El'ethon - Sentinel <Taking the Jawas to Alderaan> Tulak Hord

Bilirubin's Avatar


Bilirubin
09.19.2013 , 02:58 PM | #118
Eric,

Just FWIW I noticed floating text on fleet this morning while standing in the PvE gear area. Hopefully this issue isn't cascading.
Cyannin Level 75 Shadow | Rubinin Level 57 Gunslinger | Mikuri Level 55 Sentinel | Vertatin Level 70 Commando |
Scartina Level 70 Marauder | Natoo'Lund Level 70 Operative | Lavarendra Level 75 Sorcerer | Gankfunkle Level 75 Powertech

mikebevo's Avatar


mikebevo
09.19.2013 , 02:58 PM | #119
Quote: Originally Posted by Andryah View Post
I don't run an internet preschool, though it sometimes feels like it. It's not my responsibility to hand out lollipops and fix "boo boos" for every offended internet personality that thinks they are owed something just because they demand it.
but I like lollipops.

TUXs's Avatar


TUXs
09.19.2013 , 03:11 PM | #120
Quote: Originally Posted by Bilirubin View Post
Eric,

Just FWIW I noticed floating text on fleet this morning while standing in the PvE gear area. Hopefully this issue isn't cascading.
Sounds like they're testing chat bubbles to me...
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