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Cannot Add to Collections

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AmberGreen's Avatar


AmberGreen
09.06.2013 , 10:10 AM | #11 This is the last staff post in this thread.  
Hi again! We've been able to confirm internally that Shipment 4 (Bounty Pack) items are not being added to Collections properly after Game Update 2.3.2. We'll be updating it to the Known Issues today, and it's slated to be fixed for Game Update 2.3.3. If anything changes with regards to us getting it fixed, I'll post to let you know.

Amber Green | Live Services Specialist
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Laurreth's Avatar


Laurreth
09.06.2013 , 10:24 AM | #12
Don't you hate those bugs that come back again and again after you thought you'd fixed them?

My condolences and best of luck to development.
“I like how the whining about "censored" butts started instantly but it took 2 days for someone to notice the legs are also ****ed up” — rantboi

DarkDisturbed's Avatar


DarkDisturbed
09.06.2013 , 10:53 AM | #13
Quote: Originally Posted by AmberGreen View Post
Hi again! We've been able to confirm internally that Shipment 4 (Bounty Pack) items are not being added to Collections properly after Game Update 2.3.2. We'll be updating it to the Known Issues today, and it's slated to be fixed for Game Update 2.3.3. If anything changes with regards to us getting it fixed, I'll post to let you know.

Shipment 4? Did I miss one?
Vriff
Jedi Covenant Founder of Legendary Republic

Mureyu's Avatar


Mureyu
09.06.2013 , 03:37 PM | #14
Quote: Originally Posted by DarkDisturbed View Post
Shipment 4? Did I miss one?
I was wondering the same thing thought we were on shipment 3?

Cauthorn's Avatar


Cauthorn
09.06.2013 , 04:11 PM | #15
Quote: Originally Posted by AmberGreen View Post
Hi again! We've been able to confirm internally that Shipment 4 (Bounty Pack) items are not being added to Collections properly after Game Update 2.3.2. We'll be updating it to the Known Issues today, and it's slated to be fixed for Game Update 2.3.3. If anything changes with regards to us getting it fixed, I'll post to let you know.

I think you'll find if you do some more checking that its items from all shipments and not just Bounty Packs.

DirtyScoundrel's Avatar


DirtyScoundrel
09.06.2013 , 07:10 PM | #16
Quote: Originally Posted by Cauthorn View Post
I think you'll find if you do some more checking that its items from all shipments and not just Bounty Packs.
Yes I am unable to add the Advanced Cyan-Blue Hawkeye Crystal to my Collections and I am sure it dropped from the Blockade Runner cartel packs.
DirtyScoundrel/BadAsh (SWG)

DarthVengeant's Avatar


DarthVengeant
09.07.2013 , 12:30 AM | #17
Every single patch breaks something anymore. Every single one. It's pretty pathetic.

KrisDS's Avatar


KrisDS
09.07.2013 , 06:40 AM | #18
The only way to get items to show up in collections after adding them is either shut down the game completely and log back in or if you have characters on different servers if you switch between the servers it will then unlock the items you added recently.

Cauthorn's Avatar


Cauthorn
09.07.2013 , 06:45 PM | #19
Quote: Originally Posted by KrisDS View Post
The only way to get items to show up in collections after adding them is either shut down the game completely and log back in or if you have characters on different servers if you switch between the servers it will then unlock the items you added recently.
Confirmed. Apologies for the long post but here is the response from a ticket.

Quote:
Greetings,

Thank you for contacting us regarding the Cartel Collection feature.

We are currently seeing a small delay in the unlocking of various items to the Cartel Collections system. Please accept our apologies for this delay, and be assured that we are working to resolve the issue as swiftly as possible.

Unfortunately we are also experiencing issues where Shipment 3 (Bounty Pack) items do not unlock in Collections as intended. Please check our forums here for any updates to this issue:
http://www.swtor.com/community/devtracker.php

If your item or set is not unlocking correctly, please ensure the following:

Please ensure the item in questions is eligible to be unlocked in your collection. The item must have the Cartel Market symbol in the lower left hand corner of its icon to be eligible to be added to your Collection. To unlock armor sets within your Collection, you will need to have a complete set bound to a single character. This will then unlock the set into your Collection.

Once an item has been added to your Collection, you can retrieve it at no cost with the character that had the item bound if eligible. You may also have the option to unlock the item to use on your account, using Cartel Coins, from the Collection window on any of your characters. Certain items are not eligible for unlock and this will be clearly stated in the item description window when viewing it in the collections. Note: Items that are set to be account-wide do not need to be unlocked for all characters using Cartel Coins. As those items are intended for account-wide use, they will already be available for all characters from within your Collection.

If your item or set is still not unlocking correctly, there are a few workarounds which may resolve your issue:

- Please restart your game client. This may allow the unlock to push through.
- You may also attempt to add another item or set to your Collection, as this may push the original item or set through.

We apologize for the inconvenience caused, and ask for your patience and understanding whilst we work to resolve this issue.

Please do not hesitate to contact us again if you have any questions or encounter any other issues.

Regards,

Protocol Droid M0-T0
Star Wars™: The Old Republic™ Customer Service