Today's Maintenance and In-Game Cartel Coin Purchasing

Hey folks,

I know we had quite a bit of down time today and now that we are back up you will notice our in-game Cartel Coin purchase feature is not live. I wanted to explain a bit about what happened now that the dust has settled, thank you all for your patience today!

During our maintenance when we were releasing Game Update 2.3.2, we discovered a couple of bugs related to the in-game purchasing system. The worst among them was an issue which could have affected a significant number of our players where even though they made a prior purchase, it was not being recognized towards their 50% off. Meaning that many of our subscribers who should have been able to jump right in and grab their next purchase in game for 50% off, couldn't.

We worked to try to resolve that issue, among others, as fast as we could. Unfortunately, it became clear that there was no quick fix we could put in place and the system would need to be disabled. However, disabling a system is not a fast process either. It is the discovery of some issues, the attempt to fix it, and then the decision to disable the feature which made our maintenance take as long as it did.

Along with that, and I know this is the last thing anyone wants to hear right now, we will be having another maintenance early tomorrow morning. The reason for this maintenance is in part to remove the banner from the Cartel Market which announces in-game Cartel Coin purchase is available. Unfortunately, that is a change which will require us to patch the game.

The last thing of note that I have is that in very, very rare circumstances, some of you may actually still be able to use the in-game Cartel Coin purchase feature. If the feature is working, it will be fully disabled for you as well after our maintenance tomorrow. If you happen to be one of those players who discovered this and used it, don’t worry. It shouldn't mess anything up.

I thank all of you again for your extreme patience today while we worked through these issues. Hopefully this post explains a bit about what happened today.

-eric

Awesome to have 10 hour downtime for something I don't even use much and a lot of my guildies never use.

Thanks for the information, Eric.

Problem is , downtime was from 12:00 - 22:00h during prime time in Europe (central european time - cet).

I understand reason for downtime but I really hope you give something to European players , US players may not be affected much but EU lost the whole day, basically one day of sub time.

It may not affect you personally but it could affect some others so it is good that they fixed it for those that use the shop. It would have been a problem for them and I am glad that they discovered it and tried to fix it.

Nothing a few cartel coins thrown everyone's way won't fix.

Much appreciated Eric. WOrking in the networking field myself, I know how often an issue that seems simple ends up being horribly complicated to fix, how decisions often are made hours into a breakfix to roll back instead, and how a unified patch can take time to isolate and pull individual elements out of it to disable.

Keep up the good work! I also believe that a small CC credit isn't that far off the mark. The nice thing about CC is you don't have to do it in big chunks. 100 or 200 would make allot of peeps happy.

no extra cartel coins and one free day sub

True. i will overlook the 3 hours i lost if i get a couple more CC.

Thanks for the information but even as a user of the cartel market and often purchasing CC, This feature is not something that I would even find remotely useful considering the plethora of other issues that need addressing in game. It's easy to alt-tab to the purchase screen especially after purchasing a desktop specifically suited to play Star Wars after some old patches included fps and lag problems on a laptop that had worked fine since launch. But I digress, keep up the good work but maybe post information like this during downtime as you will still get the ragers but undoubtedly more people that would find the information useful and be grateful for it.