Players with a sense of entitlement

There is a serious disconnect from what the devs are hearing and what we, the customers are saying.

I tend to agree, but I'm not going to blame the Community people here...I feel Eric and Courtney do a fantastic job interpreting our feedback.

I think it gets lost between them and the Devs though. My assumption is that "Metrics" means more than feedback to some of them...and that's where I think the problem occurs. Numbers don't tell you everything.

/Agree with that. The Community folks that work with us on the forum now days are awesome.



Honestly.. I don't think there is much of any loss of fidelity between the players here, through the Community Team, and the devs. Last year... yeah.. there was a noticeable amount I think. but not with this community team nor the current state of the dev team.

I think the challenge is the producers and the dev team do not 100% agree with players on the game and decisions about the game. For the most part, I do not fault players (they want what they want) nor devs (who are charged with the long term and broad based care of the game). I've never seen an MMO where the players and the devs saw eye to eye on more then about 60% of the state of the game. And of the remaining 40%... most of the time.. the players and devs come to a common understanding to agree to disagree on about all but 10%. The 10% is where the conflict is and likely always will be. Some players conflate the 10% as though it's 90%.... and I'm sure some of the devs marginalize the 10% in the context of importance to address. But again.. it's normal for MMOs.. give or take 5% IMO. I really do not see much deviation from this on SWTOR. MMOs are complex organisms.. both socially and mechanically. I don't think some players fully appreciate the complexity, but I'm pretty sure Bioware does.

There are however notable numbers of players that are playing in their minds a different game then is being produced.. and for them.. I encourage you to adjust to the game or find the one you love that actually meets your minds needs. There is nothing wrong with playing the right MMO for you.. and if it is this one.. awesome.. if not.. awesome if you can find one that is.

The customer service representative is supposed to approach the devs with what the community wants (in a perfect world) The devs make too much money to sit there and listen to the community, so they hire these guys. The first one got fired (I forget his name Stephen something?) just before the game went F2P.. I wonder why.

There is a serious disconnect from what the devs are hearing and what we, the customers are saying.

/Agree with that. The Community folks that work with us on the forum now days are awesome.



Honestly.. I don't think there is much of any loss of fidelity between the players here, through the Community Team, and the devs. Last year... yeah.. there was a noticeable amount I think. but not with this community team nor the current state of the dev team.

I think the challenge is the producers and the dev team do not 100% agree with players on the game and decisions about the game. For the most part, I do not fault players (they want what they want) nor devs (who are charged with the long term and broad based care of the game). I've never seen an MMO where the players and the devs saw eye to eye on more then about 60% of the state of the game. And of the remaining 40%... most of the time.. the players and devs come to a common understanding to agree to disagree on about all but 10%. The 10% is where the conflict is and likely always will be. Some players conflate the 10% as though it's 90%.... and I'm sure some of the devs marginalize the 10% in the context of importance to address. But again.. it's normal for MMOs.. give or take 5% IMO. I really do not see much deviation from this on SWTOR. MMOs are complex organisms.. both socially and mechanically. I don't think some players fully appreciate the complexity, but I'm pretty sure Bioware does.

There are however notable numbers of players that are playing in their minds a different game then is being produced.. and for them.. I encourage you to adjust to the game or find the one you love that actually meets your minds needs. There is nothing wrong with playing the right MMO for you.. and if it is this one.. awesome.. if not.. awesome if you can find one that is.

I think the challenge is the producers and the dev team do not 100% agree with players on the game and decisions about the game. For the most part, I do not fault players (they want what they want) nor devs (who are charged with the long term and broad based care of the game). I've never seen an MMO where the players and the devs saw eye to eye on more then about 60% of the state of the game. And of the remaining 40%... most of the time.. the players and devs come to a common understanding to agree to disagree on about all but 10%. The 10% is where the conflict is and likely always will be. Some players conflate the 10% as though it's 90%.... and I'm sure some of the devs marginalize the 10% in the context of importance to address. But again.. it's normal for MMOs.. give or take 5% IMO. I really do not see much deviation from this on SWTOR. MMOs are complex organisms.. both socially and mechanically. I don't think some players fully appreciate the complexity, but I'm pretty sure Bioware does.

Some customers are willing to settle for less at the end of the day because most of their enjoyment while playing comes from the MMO enviorment and not the actual content or its quality.

I tend to agree, but I'm not going to blame the Community people here...I feel Eric and Courtney do a fantastic job interpreting our feedback. I think it gets lost between them and the Devs though. My assumption is that "Metrics" means more than feedback to some of them...and that's where I think the problem occurs. Numbers don't tell you everything.

I wish we DID have access to the metrics, or even a subset, because we have to make decisions on what stance to take based on feedback alone. We simply do not have the total picture.