Players with a sense of entitlement

vs

actively listen to the customer and treat them the way you would want to be treated.

I do think bioware is listening, however I don't think they are listening to the right people...

Section X isn't a great example of a good dallies section in my opinion (Although not as bad as some people say in my opinion) but the Makeb weekly and especially the CZ-198 dallies were really a step in the right direction (Despite the lack of story).

A lot of people think this way....

...they think Bioware should be listening to them, and no one else.

Which is a fantastic way of producing a service with one customer.

I want to talk a little about entitlement or the feeling thereof. I've heard a lot of people who answer complaints call said users "People who feel entitled but who actually are not" or some other version of this. While I understand, of course, this is Bioware's game and in a way, we as the users, are not entitled to have things be any other way other than theirs. This line of thinking, I believe is wrong and here's why.

1. BW is a creator of a product. This is the original game of SWTOR to which we owe no sense of entitlement. This was the vision of the developers and creators and it's entirely their product to make and say "Here. Take it and like it" Which many people did, myself included.

2. BW/EA is the creator of a service. Most MMOs require service to maintain and expand the game. An MMO must maintain a "fresh" feeling amongst its users. Without continual advancement of new concepts and content, the game would stagnate just like every single-player video game ever created. Ask yourself, how long you can play a single player game for without getting bored and moving on to the next? The answer, in industry terms, is about a month or two, depending on various factors.

It's this second point that allows us, as the customer, to dictate where we would like to see the game go. It's our interest in the original product that keeps this game going. Therefore, its in their best interests to make the broad amount of players happy or they will leave - Just as they did before F2P came out. People like to say the forums are the vast minority. Maybe in WoW this was true. Not in this game, or so I have noticed. Most of the complaints or arguments presented here are the same ones I see talked about in General and Guild chat. Maybe the forum users a bit more zealous about it, but the end result is the same: If the customer is not happy, they will not play.

TL/DR The sense of entitlement is justified.

this is not what the poster you're quoting said. which i think is part of the problem. you want to believe bioware is not the problem, so you take a reasonable opinion about listening to "people" and change it to listening to a "person" to suit your agenda. if there was something wrong with what that poster said, you could have addressed what he said rather than changing it to mean something else.

Give the customer what they want

vs

Tell the customer what they want

Agreed. The only dailies that are really worth it if we're looking at credit per minute are Section X, Black Hole, Makeb Weekly, and CZ.

The Makeb and GSI dailies are such a waste of time and too scattered compared to the other dailies to actually get them done efficiently. I haven't really bothered with Belsavis and Ilum to be honest.

Though, the Bioanalysis daily brought up that someone was whining about is incredibly easy, especially compared to the Area quest in that same zone. You don't even need to kill any of the mobs if you just CC them and run around looting the various eggs/waste and then finish up the other stages of the quest.

the first is the start of thousands of posts about declining server population

the second is from some EA shareholder thing or something. further research should validate those numbers. unless you need me to spoonfeed everything to you.

i do not think this game would be a mess if bioware had happy customers. your sense of entitlement is incredible (in the forum definition, not the real definition).