Please upgrade your browser for the best possible experience.

Chrome Firefox Internet Explorer
×

Error code 9

First BioWare Post First BioWare Post

KingEraqus's Avatar


KingEraqus
08.16.2013 , 05:08 PM | #1
I've been on the Internet all day, everything was fine. Played some other games online and thought, Might as well get some Star Wars in before school starts on Monday. I start up my game and It reads " Unable to retrieve Patch data. Please Check Network Connection. (9)" I went and saw other players have had similar problems. I took the advice from a different post and rest my router and modem for about 10 minutes. Also tried to repair launcher. Nothing. I hope this gets resolved soon, cuz' Summers on it's way out

Beruthien's Avatar


Beruthien
08.16.2013 , 05:14 PM | #2 Click here to go to the next staff post in this thread. Next  
Greetings KingEraqus,

Could you please post your most recent Launcher log?

Thank you!
Beruthien| BioWare Customer Service Forum Support

KingEraqus's Avatar


KingEraqus
08.16.2013 , 05:16 PM | #3
2013-08-16 20:07:35 INFO File info: launcher.exe size=3872440, created=5/1/2013 3:30:14, accessed=5/1/2013 3:38:41, written=4/1/2013 16:10:16
2013-08-16 20:07:36 INFO -----------------------------(300)-----------------------------
2013-08-16 20:07:37 INFO SpecsHash=1195843473.2950973650
2013-08-16 20:07:37 INFO Starting patcher patch
2013-08-16 20:07:37 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-08-16 20:07:37 INFO Download: http://manifest.swtor.com/patch/patcher.patchmanifest (159.153.92.50 )
2013-08-16 20:07:37 INFO Manifest Loaded: patcher, current=72/upcoming=-1/required=72
2013-08-16 20:07:37 INFO ManifestState=GetManifest: patcher, current=-1/upcoming=-1/required=72
2013-08-16 20:07:37 INFO Manifest Loaded: patcher, current=72/upcoming=-1/required=72
2013-08-16 20:07:37 INFO ManifestState=Complete: patcher, current=72/upcoming=-1/required=72
2013-08-16 20:07:37 INFO Patch completed normally (patcher)
2013-08-16 20:07:37 INFO Patching end
2013-08-16 20:07:37 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-08-16 20:07:37 INFO Download: http://manifest.swtor.com/patch/eualas.patchmanifest (159.153.92.50 )
2013-08-16 20:07:37 INFO Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2013-08-16 20:07:37 INFO ManifestState=GetManifest: eualas, current=-1/upcoming=-1/required=0
2013-08-16 20:07:37 INFO Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2013-08-16 20:07:37 INFO ManifestState=Complete: eualas, current=0/upcoming=-1/required=0
2013-08-16 20:07:37 INFO Patch completed normally (eualas)
2013-08-16 20:07:37 INFO Patching end
2013-08-16 20:08:14 INFO User logs in.
2013-08-16 20:08:14 INFO Retrieving patch notes for environment [swtor]
2013-08-16 20:08:14 INFO Using environment.name [swtor], productName [retailclient]
2013-08-16 20:08:14 INFO showStreamSelectionIfNecessary, we have decided to: GoStraightToSSN
2013-08-16 20:08:14 INFO Using environment.name [swtor], productName [retailclient]
2013-08-16 20:08:14 INFO Chosen environment is swtor
2013-08-16 20:08:14 INFO Starting patch of product retailclient_swtor
2013-08-16 20:08:14 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-08-16 20:08:14 INFO Download: http://manifest.swtor.com/patch/reta....patchmanifest (159.153.92.50 )
2013-08-16 20:08:14 INFO Manifest Loaded: retailclient_swtor, current=110/upcoming=-1/required=111
2013-08-16 20:08:14 INFO Dependency Set: http://manifest.swtor.com/patch/movi....patchmanifest
2013-08-16 20:08:14 INFO ManifestState=Dependency: retailclient_swtor, current=110/upcoming=-1/required=111
2013-08-16 20:08:14 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-08-16 20:08:14 INFO Download: http://manifest.swtor.com/patch/movi....patchmanifest (159.153.92.50 )
2013-08-16 20:08:14 INFO Manifest Loaded: movies_en_us, current=2/upcoming=-1/required=2
2013-08-16 20:08:14 INFO ManifestState=Complete: movies_en_us, current=2/upcoming=-1/required=2
2013-08-16 20:08:14 INFO This environment patches assets.
2013-08-16 20:08:14 INFO Dependency Set: http://manifest.swtor.com/patch/asse....patchmanifest
2013-08-16 20:08:14 INFO ManifestState=Dependency: retailclient_swtor, current=110/upcoming=-1/required=111
2013-08-16 20:08:14 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-08-16 20:08:14 INFO Download: http://manifest.swtor.com/patch/asse....patchmanifest (159.153.92.50 )
2013-08-16 20:08:15 INFO Manifest Loaded: assets_swtor_main, current=125/upcoming=-1/required=126
2013-08-16 20:08:15 INFO General Patch manifest state error in retailclient_swtor (e209)
2013-08-16 20:08:15 INFO General Patch manifest state error in retailclient_swtor (e209)
2013-08-16 20:08:15 ERROR Fetch Manifest Failure: General Failure
2013-08-16 20:08:15 INFO Patching end
2013-08-16 20:08:15 ERROR ManifestComplete:retailclient_swtor/http://manifest.swtor.com/patch/retailclient_swtor.patchmanifest
2013-08-16 20:08:15 ERROR SSN version of launcher is older than the SSN version in the patch manifest, aborting download
2013-08-16 20:08:27 INFO User might exit during patching - Efalse,Error Text) NEtrue,Unable to retrieve patch data. Please check network connection. (9))
2013-08-16 20:08:32 INFO User might exit during patching - Efalse,Error Text) NEtrue,Unable to retrieve patch data. Please check network connection. (9))
2013-08-16 20:08:34 INFO User confirms exit - Efalse,Error Text) NEtrue,Unable to retrieve patch data. Please check network connection. (9))
2013-08-16 20:08:34 INFO Closed launcher
2013-08-16 20:08:39 INFO File info: launcher.exe size=3872440, created=5/1/2013 3:30:14, accessed=5/1/2013 3:38:41, written=4/1/2013 16:10:16
2013-08-16 20:08:39 INFO -----------------------------(300)-----------------------------
2013-08-16 20:08:40 INFO SpecsHash=1195843473.2950973650
2013-08-16 20:08:40 INFO Starting patcher patch
2013-08-16 20:08:40 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-08-16 20:08:40 INFO Download: http://manifest.swtor.com/patch/patcher.patchmanifest (159.153.92.50 )
2013-08-16 20:08:41 INFO Manifest Loaded: patcher, current=72/upcoming=-1/required=72
2013-08-16 20:08:41 INFO ManifestState=GetManifest: patcher, current=-1/upcoming=-1/required=72
2013-08-16 20:08:41 INFO Manifest Loaded: patcher, current=72/upcoming=-1/required=72
2013-08-16 20:08:41 INFO ManifestState=Complete: patcher, current=72/upcoming=-1/required=72
2013-08-16 20:08:41 INFO Patch completed normally (patcher)
2013-08-16 20:08:41 INFO Patching end
2013-08-16 20:08:41 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-08-16 20:08:41 INFO Download: http://manifest.swtor.com/patch/eualas.patchmanifest (159.153.92.50 )
2013-08-16 20:08:41 INFO Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2013-08-16 20:08:41 INFO ManifestState=GetManifest: eualas, current=-1/upcoming=-1/required=0
2013-08-16 20:08:41 INFO Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2013-08-16 20:08:41 INFO ManifestState=Complete: eualas, current=0/upcoming=-1/required=0
2013-08-16 20:08:41 INFO Patch completed normally (eualas)
2013-08-16 20:08:41 INFO Patching end
2013-08-16 20:08:53 INFO User logs in.
2013-08-16 20:08:53 INFO Login failure #404 recorded

Beruthien's Avatar


Beruthien
08.16.2013 , 05:18 PM | #4 This is the last staff post in this thread.  
Greetings KingEraqus,

Please try the steps in this post.

Please come back to us if the issue remains after this.

Thank you!
Beruthien| BioWare Customer Service Forum Support

KingEraqus's Avatar


KingEraqus
08.16.2013 , 05:20 PM | #5
I'll try thanks!

KingEraqus's Avatar


KingEraqus
08.17.2013 , 08:34 AM | #6
Hey it worked! So should I replace the new one with the old one now?

OwenBrooks's Avatar


OwenBrooks
08.17.2013 , 08:51 AM | #7
Can you elaborate on what you are asking ?

if the above worked, there is nothing to replace.