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help starting to play

Baddieologist's Avatar


Baddieologist
12.22.2011 , 10:57 PM | #1
why when i bring up the games start menu, the "play" button is not clickable. my subscription doesnt end intill next month

StratisX's Avatar


StratisX
12.22.2011 , 11:03 PM | #2
You have to input your credit card information first, however you will not be charged until your 30 day free period is over.
The Force shall free me

Baddieologist's Avatar


Baddieologist
12.22.2011 , 11:07 PM | #3
ive done this aswell. im updating the patches now. maybe that was the problem. ill get back on here if it doesnt work.

TehMurph's Avatar


TehMurph
12.22.2011 , 11:09 PM | #4
Yeah if it's updating you can't play yet. Once that's finished you should be good and the play button will light up.
"Never underestimate the power of very stupid people in large groups."
-Unknown
Aela <SPEC> 50 Mercenary - Helm of Graush

Baddieologist's Avatar


Baddieologist
12.22.2011 , 11:14 PM | #5
it did not work. it says to the left of exit "There is currently no active subscription on this account. Activate your account here" when i click here it takes me to my account page. where i have filled out everything. including billing information. the only thing i did not complete was the security key which is optional. anyone know how to fix?

Baddieologist's Avatar


Baddieologist
12.22.2011 , 11:16 PM | #6
i got it worked out. thanks anyway tho guys for the replies. just had to exit and come back in after i enabled my subscription.

TehMurph's Avatar


TehMurph
12.22.2011 , 11:18 PM | #7
May want to take your issue to the customer support forum, you've got me at a dead end.

If your account has an active subscription with an active payment method (credit card/game card/paypal/etc) and that's the account you are using to log in to the launcher with, there should be no issue.

If you do go to customer support, make sure you specify that you have redeemed your product key and activated a subscription, or they'll just tell you to do that first.
"Never underestimate the power of very stupid people in large groups."
-Unknown
Aela <SPEC> 50 Mercenary - Helm of Graush

TehMurph's Avatar


TehMurph
12.22.2011 , 11:19 PM | #8
Quote: Originally Posted by Baddieologist View Post
i got it worked out. thanks anyway tho guys for the replies. just had to exit and come back in after i enabled my subscription.
Awesome! Enjoy the game
"Never underestimate the power of very stupid people in large groups."
-Unknown
Aela <SPEC> 50 Mercenary - Helm of Graush