Please upgrade your browser for the best possible experience.

Chrome Firefox Internet Explorer
×

Was there supposed to be a second 'subscriber appreciation' at the end of July?

STAR WARS: The Old Republic > English > General Discussion
Was there supposed to be a second 'subscriber appreciation' at the end of July?
First BioWare Post First BioWare Post

Cay_Chamma's Avatar


Cay_Chamma
07.31.2013 , 09:17 AM | #71
Quote: Originally Posted by branmakmuffin View Post
Either your sarcasm detector is faulty or mine is.
My detector is working just fine. I could feel the sarcasm flowing from my screen.

Quote: Originally Posted by stockmks View Post
Sadly I don't think that makes sense either.. as subscribers are individual people, and to appreciate them, you have to appreciate their person.. It kinda of fails to materialize if you consider subscribers just an aggregate of people who in aggregate deserve a bone for their loyal real cash stipends every month. Oh wait.. Anyways.. in this context, if you as the other party want your subscribers to feel appreciated, you have do it personally.. there's no aggregate subscriber representative to take a general appreciation... it don't work that way.
The only problem with this is that a company will not waste its resources contacting each and every individual just to ask them what they would like in order to feel appreciated. Unless their asking was the show of appreciation itself. Which, would lead to a whole new series of threads about the failed attempt of the show of appreciation.

Really, there is no way that this company can get to know each and every one of its how ever many subscribers on a personal level.

TheBBP's Avatar


TheBBP
07.31.2013 , 09:46 AM | #72
Evidently it bears repeating considering some folks are dodging it...

It really does not matter how many words you try to spin it. It all boils down to this:

  1. You were being told that you were getting a gift.
  2. YOU determined what that gift should be.
  3. You did not get that gift.
  4. YOU feel like you have been poorly done to.

You act like free cartel coins is an unheard of level of "appreciation". Now, look at "appreciation" that you get anywhere else.

  • Grocery stores give you a points card. Spend enough money, get discounts or something free.
  • Food and coffee joints give you a punch card. Buy enough meals or drinks, get one free.
  • Spend enough money at Best Buy/Fry's etc... get some coupons to spend more money with.

ALL customer loyalty programs revolve around making it a little bit easier for you to spend MORE money with them.


That is standard "customer appreciation". Explain to me what level of customer service that you have experienced elsewhere where hundreds of thousands of people that were given something so awesome that it set your standard to where a month's worth of CC coins being free is not enough.

Complaining about how much you did not get for free is an undeniably selfish attitude.
Crosswire - Republic Commando
Commander - The Way of the Maker Christian/Family-rated Guild
Ebon Hawk

Andryah's Avatar


Andryah
07.31.2013 , 10:33 AM | #73
Quote: Originally Posted by TheBBP View Post
ALL customer loyalty programs revolve around making it a little bit easier for you to spend MORE money with them.

That is standard "customer appreciation".
I think you might have isolated the core problem right here!

The real world works on the real and established principles of businesses in the context of "customer appreciation"

Whereas......

MMO players work on the self-important and self-involved principle of me me me.... which roughly translates as the "hyperbolic appreciation syndrome".

Quote: Originally Posted by TheBBP View Post
Complaining about how much you did not get for free is an undeniably selfish attitude.
Agreed.

Interestingly enough.. this seems to be largely limited to internet tantrums. I don't recall ever seeing such meltdowns at the Customer Service counters of any of the major store chains where they do indeed typically reward customer loyalty with some form of credit/points useable only with that store (or a partnered store or business).

So apparently the rules of appreciation are different on internet gaming forums then in real life stores.
Judgments are often inaccurate because the brain relies on cognitive biases over hard evidence. Cognitive bias is the tendency to make irrational judgments in consistent patterns. Researchers have found that cognitive bias wreaks havoc by forcing people to make poor, irrational judgments.

Hestis's Avatar


Hestis
07.31.2013 , 10:37 AM | #74
Quote: Originally Posted by TheBBP View Post
Explain to me what level of customer service that you have experienced elsewhere where hundreds of thousands of people that were given something so awesome that it set your standard to where a month's worth of CC coins being free is not enough..
And apparently it bears repeating to you, since I've already given you examples of how other providers in this exact same industry do it far better. Let's look at one specifically. I'll use the City of Heroes veteran rewards program, because I'm most familiar with that one. As an 18 month subscriber (which you would be in this game), here's what I would have received:

6 Badges (titles)
5 Costume change tokes (make as many changes as you like, no cost)
10 Costume pieces (some of these are sets, so it's actually far more than that)
2 Powers (1 a new ability, 1 an aesthetically modified version of a travel power)
1 Respec
1 Character Slot
12 Decorative base items

Now, these are also account wide, so if you have 5 characters, multiply all those numbers by 5 (except the character slot, of course). And all of the costume pieces are only available through this program. In fact, they put their top two most requested (at the time) additions into this program as rewards. Now, given that the character slot alone would be worth more than 500 CC here, given that the ability to make whatever character changes you want could easily add up to more than that, and given how that list above would just keep growing, tell me how 500 CC is on the same level.

And I also have to laugh that you think a punch card is showing appreciation. It's exactly what you said later, a marketing tool to get you to spend money. Appreciation is the gyro place down the street from my house where they know I don't like tomatoes on mine, where the owner once gave me a small bag of scraps for my dog. I've never actually told him I have a dog, but he's seen me walking her around town. A place where the owner once apologized to me for having to wait about 10 minutes for my order at 6pm on a Friday, when they had a line of cars out the drive and down the street for the drive-through, where I've ordered a pint of custard and they've come out with a quart, where the owners ask my roommate how his band is doing. And I don't eat out much, so I only go in there maybe once every month or two. I'm far from their most regular customer.

Yeah, there are plenty of businesses that can show you the difference between a gift and appreciation.

branmakmuffin's Avatar


branmakmuffin
07.31.2013 , 10:37 AM | #75
Quote: Originally Posted by stockmks View Post
Sadly I don't think that makes sense either.. as subscribers are individual people, and to appreciate them, you have to appreciate their person.. It kinda of fails to materialize if you consider subscribers just an aggregate of people who in aggregate deserve a bone for their loyal real cash stipends every month. Oh wait.. Anyways.. in this context, if you as the other party want your subscribers to feel appreciated, you have do it personally.. there's no aggregate subscriber representative to take a general appreciation... it don't work that way.
So you want a selection of 500,000 different things to choose from.

It don't work that way.

As I've said before, clue us in. What award would have ensured no one would be complaining just has hard or harder? Y'all keep saying or implying "500 CC ain't good enough." So tell us, what is good enough?

DarthTHC's Avatar


DarthTHC
07.31.2013 , 10:39 AM | #76
Quote: Originally Posted by branmakmuffin View Post
So you want a selection of 500,000 different things to choose from.

It don't work that way.

As I've said before, clue us in. What award would have ensured no one would be complaining just has hard or harder? Y'all keep saying or implying "500 CC ain't good enough." So tell us, what is good enough?
Already answered. They should shut the f...ront door and give us more 2.3's and RotHC's. More flash points. More ops. More war zones. More quests. More daily areas.

Less talking. Less "gifts". More content.

shadowrouge's Avatar


shadowrouge
07.31.2013 , 10:48 AM | #77
Quote: Originally Posted by OldRepJedi View Post
Look at GatorAndy's post on page 1.
Near the end of July does not by definition mean July.
Weekend Beta tester 11-11-11/ Thanksgiving tester 11-25-11
http://www.swtor.com/r/XydG2G

branmakmuffin's Avatar


branmakmuffin
07.31.2013 , 10:52 AM | #78
Quote: Originally Posted by DarthTHC View Post
Already answered. They should shut the f...ront door and give us more 2.3's and RotHC's. More flash points. More ops. More war zones. More quests. More daily areas.

Less talking. Less "gifts". More content.
More adventuring content is not for subscribers only, so no, that does not even come remotely close to answering the question.

TheBBP's Avatar


TheBBP
07.31.2013 , 10:54 AM | #79
Quote: Originally Posted by Hestis View Post
And apparently it bears repeating to you, since I've already given you examples of how other providers in this exact same industry do it far better. Let's look at one specifically. I'll use the City of Heroes veteran rewards program, because I'm most familiar with that one. As an 18 month subscriber (which you would be in this game), here's what I would have received:
Vet rewards are en entirely different subject IMO. And with that, I do fully agree that it is a pity that we are missing them.
Crosswire - Republic Commando
Commander - The Way of the Maker Christian/Family-rated Guild
Ebon Hawk

DarthTHC's Avatar


DarthTHC
07.31.2013 , 11:06 AM | #80
Quote: Originally Posted by branmakmuffin View Post
More adventuring content is not for subscribers only, so no, that does not even come remotely close to answering the question.
Subscribers subscribe for adventuring content. It doesn't matter if it can be used (sort of, partially, once in a while) by f2p layers. That's why subscribers subscribe.

Unless you think subscribers pay $15 per month for about $4.80 worth of cartel coins?