Please upgrade your browser for the best possible experience.

Chrome Firefox Internet Explorer
×

Nameplates and arrow lost after instance switch to join team

STAR WARS: The Old Republic > English > General Discussion > Bug Reports
Nameplates and arrow lost after instance switch to join team
First BioWare Post First BioWare Post

MasterBLASTERpl's Avatar


MasterBLASTERpl
07.26.2013 , 12:08 PM | #21
Damn i have the same problem - no targeting arrow. It's only affecting one of my chars - the newest one and only in WZs so far, but it's really a pain to play especially as a healer :/

I''ve tried everything - from checking/unchecking options is menu (UI and everything else) to deleting swtor folder and retailclient_swtor.version but nothing works so far :/

Maybe not some groundbreaking bug, but quality of lif.... gaming i mean, is lower than it was before. Please fix this

AmberGreen's Avatar


AmberGreen
07.26.2013 , 03:36 PM | #22 This is the last staff post in this thread.  
Hi folks,

There are actually two threads about this topic; I've posted a response in the other thread and have been watching this one. (They didn't seem like they'd merge well. )

Unfortunately, reproducing this issue internally has thus far been unsuccessful, so the ongoing investigation has been slow while we use your reports to narrow it down. We're aware of it, though!


Quote: Originally Posted by Plo_Coon View Post
After I switch instances, because I joined a team in another instance, my nameplates and target arrow are gone. Some people do not experience the error if they reject the auto request and change manually. I however get the error either way. It is very hard to team without a targeting arrow.

With your issue, Plo_Coon, does this happen to you ONLY when area transitioning to be with a group, or do you also see this when transitioning into content phases such as Warzones or Flashpoints? Yours is one of the only instances I've seen on the forums that's been reported very specifically and as happening 100% of the time, so I'm curious.

Also, for everyone, can you please let us know if a CTRL+U reset of the UI fixes this? We've had this happen to some of us when we're playing, and that's helped in most cases.

Finally, please keep in mind the following from our Bug Report Forum Guidelines


Quote: Originally Posted by AmberGreen View Post

Often we will post in threads in this forum to gather additional information about something that is reported or to update the status of a particular issue. However, please note that while we will be reading every thread and report in this forum, we will not respond to every thread, and a developer response in a thread is not an indication of the significance, priority, severity of a bug, or a guarantee that the bug will be fixed.
A lack of direct response is not an indication that your issue isn't being worked on, nor is it an indication that we don't see or care about it.

Sometimes, it's just exceptionally difficult to nail something like this down, and even fixing some instances will not resolve it fully, and that can be frustrating for us too!

As an example, some of you may remember a bug that was quite persistent about this time last year where you could be "stuck dead" seemingly randomly. It would happen most frequently in Warzone spawn areas, but we saw anecdotal reports of it happening all over the Galaxy. We researched the topic internally and absolutely could not get it to happen to us, no matter what we tried. At the time we didn't have a bug report forum, but I would still see threads that were similar to this one. In this instance, someone was finally able to discover the main cause of the problem without being able to make it happen (which is difficult!), and we were able to get a huge bulk of the instances corrected with Game Update 1.2.4. We knew it wouldn't fix all instances, and we found another cause that we were able to correct in Game Update 1.3 a bit later. That's not to say that we haven't seen a report of it here and there since then. Nonetheless, it's now exceptionally rare, and if we are able to smoosh it out once and for all, we absolutely will.

TL;DR - We care, even if we don't post about an issue and/or it isn't fixed quickly.



Amber Green | Live Services Specialist
Follow us on Twitter @SWTOR | Like us on Facebook
[Contact Us] [Rules of Conduct] [F.A.Q.] [Dev Tracker]

idnewton's Avatar


idnewton
07.26.2013 , 03:41 PM | #23
Quote: Originally Posted by AmberGreen View Post
We care, even if we don't post about an issue and/or it isn't fixed quickly.
That said, a simple "we are working to solve this" will go a long way, and if you think that'd be "clogging the dev tracker" as was previously said, well thats just simply wrong. When Bioware acknowledges an ingame issue and alerts players that it is under investigation, that means a lot to players, especially those who check the dev tracker.
PRE-ORDER ACCOUNT LEGACY LEVEL 50 LEVEL +55s: 24
ETERNAL WARRIOR CHEEVO POINTS: +31,000
Quote: Originally Posted by idnewton View Post
Negative language gets you disqualified? Oh I'm sorry, please wait while I contact your local 'safe space'

MasterBLASTERpl's Avatar


MasterBLASTERpl
07.26.2013 , 04:12 PM | #24
Thanks for the respon @AmberGreen.

In my case Ctrl + U + U command is not helping, even more it's causing next weird bug where arrow stays on previously selected character (few ppl observe similar glitch). I noticed two things - now cast bar is sometimes not appearing - it's looks like random thing and not often, but before this arrow-case i didn't have such problem.
And second, one of users in this second thread mention that for him this bug starts appeaing once he switched AA options in graphing menu on. And i did the same thing or at least it looks like - I switched AA on hight (before it was on 'off') and then i've started having this bug. Tho' switching it off didn't help.

You can get used to it, but after 1,5 year of playing with this targeting arrow it just feels somehow awkward not to have it.

kloma's Avatar


kloma
07.26.2013 , 05:15 PM | #25
Hi guys.

I experienced the same issue in very specific circumstances which i was able to replicate. Just wondering if the OP may possibly share any similarities with this.

playing as an assassin (assuming sorc also affected) when my class quest was at a stage where i had to return to korriban/dromund kass OR travel to one of the non-planetary parts of my class quest such as the space stations or talking to someone on my ship.

If i took a warzone pop during this set of circumstances i would lose my targetting arrow in warzones only. returning to the world would restore the targetting. As soon as i progressed my class quest and went to a standard planet the issue was resolved.

wishingwell's Avatar


wishingwell
07.26.2013 , 05:24 PM | #26
When this happens to me, it's only while switching layers/instances within the same world. I've never had it happen while going into a FP or a WZ.

1: It doesn't matter if I switch instances while grouped, while solo, from the map, from the ops frame, starting with a mount, starting with a companion out, etc. Nothing seems to make a difference.
2. There doesn't seem to be a way to predict it. It happens every so often (and tends to happen in bursts, then goes away for a while) and only while switching layers/instances on a planet/the fleet/etc.
3. If I target myself, I won't be able to see my name above my head. I do not lose nameplates over anyone else's head; however, I also don't keep a static nameplate over my own head, so maybe that is a related bit of information. Or maybe not; I dunno.
4. If I target anything else, I won't be able to see the plumbob above my target. I can still see the target circle below the mob/NPC, however.
5. About 50% of the time, if I target something, I won't be able to un-target it (i.e. I have to target something else and cannot have an empty/open target) even if the mob is dead or the NPC is very far away.
6. Mapping to another area of the same planet does not help.
7. Resetting my UI with ctrl+U does not help.
8. Traveling by elevator, ship, shuttle (not taxi), or any other mode of travel that causes a momentary black screen or a loading screen fixes things sometimes.
9. Zoning into a FP or WZ will help.

JLazarillo's Avatar


JLazarillo
07.26.2013 , 07:34 PM | #27
Quote: Originally Posted by AmberGreen View Post
Hi folks,


Quote:
Also, for everyone, can you please let us know if a CTRL+U reset of the UI fixes this? We've had this happen to some of us when we're playing, and that's helped in most cases.
It's never worked for me, not even once. And trust me, I don't think I'm exaggerating when I say I've probably tried hundreds of times.
For what it's worth, the following things have also not worked:
  • Deleting the game's cache file (suggested in the support forum, but never followed up after reporting it didn't work, tried it a few times, but never helped)
  • Using the launcher's repair function (suggested by a few other players in game and on forums, tried a few times but never helped)
  • Uninstalling and reinstalling the whole freaking game (suggested once by another player on the forums, even tried this but nothing)
  • Reinstalling/updating graphics card drivers (suggested by other players in-game, I try to do this anyway but it's never helped with this bug).

Quote:
TL;DR - We care, even if we don't post about an issue and/or it isn't fixed quickly.
And while I am appreciative to finally see this get some acknowledgment, it still doesn't change that this has gone on for at least the last nine months without any at all. Just that would've made a big difference, or even better, asking for people's experiences like you are now. I know I'd be more than happy to help fix it, since it affects my own enjoyment of the game! But it's hard to share when I don't know what will be useful!

That said, for what it's worth, here are a few other things that I hope might narrow it down:
  • This has been happening to me since at least November (that's when I first realized what it was...but it's sort of a funny thing that I didn't know what I was seeing at first, so it's possible it's been longer than that, even
  • At first, this happened while switching from one instance of a planet to another instance of the same planet only.
  • More recently, back in mid-June or so, this started also happening any time I hit a loading screen that wasn't the initial one from login with the "story so far" screen. This includes loading into Flashpoints or Warzones, or even just getting on/off my ship.
  • This second version seems to happen slightly less often.
  • I have tried to test as many variables as I can: solo/teamed, companion dismissed/deployed, map left open/closed, alt+tabbing to another window/staying in game the whole time, having UI on/off while switching, probably a few other things, just to see, but there seems to be no pattern.
  • Due to the lockout on instance switching, it's really hard to do in-depth testing of various things that may or may not have an effect.
  • I play in Full Screen (windowed) mode
  • I am running Windows 7 Home 64-bit with an AMD Radeon 5700 series graphics card (including latest drivers, as noted above)

I'm going to cross my fingers and hope all this is helpful.

Slurmez's Avatar


Slurmez
07.26.2013 , 08:22 PM | #28
Quote: Originally Posted by AmberGreen View Post
Hi folks,

There are actually two threads about this topic; I've posted a response in the other thread and have been watching this one. (They didn't seem like they'd merge well. )

Unfortunately, reproducing this issue internally has thus far been unsuccessful, so the ongoing investigation has been slow while we use your reports to narrow it down. We're aware of it, though!



With your issue, Plo_Coon, does this happen to you ONLY when area transitioning to be with a group, or do you also see this when transitioning into content phases such as Warzones or Flashpoints? Yours is one of the only instances I've seen on the forums that's been reported very specifically and as happening 100% of the time, so I'm curious.

Also, for everyone, can you please let us know if a CTRL+U reset of the UI fixes this? We've had this happen to some of us when we're playing, and that's helped in most cases.

Finally, please keep in mind the following from our Bug Report Forum Guidelines



A lack of direct response is not an indication that your issue isn't being worked on, nor is it an indication that we don't see or care about it.

Sometimes, it's just exceptionally difficult to nail something like this down, and even fixing some instances will not resolve it fully, and that can be frustrating for us too!

As an example, some of you may remember a bug that was quite persistent about this time last year where you could be "stuck dead" seemingly randomly. It would happen most frequently in Warzone spawn areas, but we saw anecdotal reports of it happening all over the Galaxy. We researched the topic internally and absolutely could not get it to happen to us, no matter what we tried. At the time we didn't have a bug report forum, but I would still see threads that were similar to this one. In this instance, someone was finally able to discover the main cause of the problem without being able to make it happen (which is difficult!), and we were able to get a huge bulk of the instances corrected with Game Update 1.2.4. We knew it wouldn't fix all instances, and we found another cause that we were able to correct in Game Update 1.3 a bit later. That's not to say that we haven't seen a report of it here and there since then. Nonetheless, it's now exceptionally rare, and if we are able to smoosh it out once and for all, we absolutely will.

TL;DR - We care, even if we don't post about an issue and/or it isn't fixed quickly.



really? you cant replicate it because I can 100%, do you run a special version of the game "internally" perhaps get your Q/A to log onto live.....

have 2 people in a different instance to each other

Invite the other person

Have one come to the other instance

Hey presto namplates and arrows gone

Ctrl+U+U restores nameplates but NOT arrows, only relogging fixes.

CrazyMcGee's Avatar


CrazyMcGee
07.26.2013 , 09:19 PM | #29
Hi Amber,

I checked this out after your post.

1) I joined a group (normal group, not ops group)
2) I used the automatic "transfer to other instance" button
3) nameplates and arrow were gone
4) I tried ctrl+u, but it didn't fix it
5) after I left the group, it seemed to be fixed (I joined another group soon after, so I'm not sure it was leaving or joining a new group that fixed it)

Just in case it helps, I was on a female smuggler (GS) type 1 body and I was on Ilum in the Western Ice Shelf.

pooks's Avatar


pooks
07.27.2013 , 01:11 PM | #30
I reported this months ago as a bug report. It is the #1 issue that is affecting gameplay.
This happens when switching instances so much so that I tell people I need to invite them and not be invited or this bug will happen.
It rarely happens when going into a FP, but it did happen last week getting the GF queue for a FP.
This happens in normal 2-player groups as well as ops groups or GF 4-player groups.
The only way to fix is to go to character select screen which often removes you from a group which is a pain.
1 Free Character Transfer + other Goodies - Just use my Official SWTOR Refer a Friend Code: http://www.swtor.com/r/Yhmw9h