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Consolidated Post: APAC/Oceanic Server Concerns

STAR WARS: The Old Republic > English > General Discussion
Consolidated Post: APAC/Oceanic Server Concerns
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EricMusco's Avatar


EricMusco
07.26.2013 , 08:57 AM | #5901 Click here to go to the next staff post in this thread. Next  
Quote: Originally Posted by CrazyMcGee View Post
CA servers might mean California? Or a typo for North American?
CA indicates California servers, correct. Mainly that they are North America - West Coast servers.

-eric
Eric Musco | Community Manager
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EricMusco's Avatar


EricMusco
08.05.2013 , 01:28 PM | #5902 Click here to go to the next staff post in this thread. Next  
Hey everyone,

I wanted to post a reminder that you have one week left to transfer your characters before server consolidations. Our server consolidations will be happening on Tuesday, August 13th. If you would like to transfer your character you can find information on how to do it in my previous post.

Thanks!

-eric

Eric Musco | Community Manager
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Zandilar's Avatar


Zandilar
08.07.2013 , 07:07 AM | #5903
Quote: Originally Posted by EricMusco View Post
Hey everyone,

I wanted to post a reminder that you have one week left to transfer your characters before server consolidations. Our server consolidations will be happening on Tuesday, August 13th. If you would like to transfer your character you can find information on how to do it in my previous post.
I just want to clarify.

I have 13 characters on Dalborra. I have 7(?) on Harbinger. Consequently, I cannot transfer all my characters from Dalborra manually as I come up against the hard limit of slots I own (currently 13) - though still below the maximum number of slots I could have (22).

My Dalborra characters will be merged over to Harbinger in the process of consolidation, and all will be available to play. Yes? No?

I do want to end up on Harbinger with all my characters (as it is where I started playing).

A timely answer to this question would be helpful as I'm very busy and may not get the chance to manually transfer (if that is what you're telling me I need to do regardless of slot limits) if I don't find out soon enough. (I have had this question answered by fellow players ("don't worry your characters will all move to Harbinger and still be playable but you won't be able to create new characters until you reduce the number of characters to below 13"), but would like something official.)
Zandilar, an Australian, IN SPAAAAAAAACCCCEEEEE!!
Too many characters, most of them Chiss.

EricMusco's Avatar


EricMusco
08.07.2013 , 12:29 PM | #5904 Click here to go to the next staff post in this thread. Next  
Quote: Originally Posted by Zandilar View Post
I just want to clarify.

I have 13 characters on Dalborra. I have 7(?) on Harbinger. Consequently, I cannot transfer all my characters from Dalborra manually as I come up against the hard limit of slots I own (currently 13) - though still below the maximum number of slots I could have (22).

My Dalborra characters will be merged over to Harbinger in the process of consolidation, and all will be available to play. Yes? No?

I do want to end up on Harbinger with all my characters (as it is where I started playing).

A timely answer to this question would be helpful as I'm very busy and may not get the chance to manually transfer (if that is what you're telling me I need to do regardless of slot limits) if I don't find out soon enough. (I have had this question answered by fellow players ("don't worry your characters will all move to Harbinger and still be playable but you won't be able to create new characters until you reduce the number of characters to below 13"), but would like something official.)
Hey Zandilar,

As long as your subscription remains active you will have no issue accessing all of them. All of your characters will be available for play after the merge!

-eric
Eric Musco | Community Manager
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Zandilar's Avatar


Zandilar
08.07.2013 , 05:51 PM | #5905
Quote: Originally Posted by EricMusco View Post

As long as your subscription remains active you will have no issue accessing all of them. All of your characters will be available for play after the merge!

Thank you!

*prepares for merger*
Zandilar, an Australian, IN SPAAAAAAAACCCCEEEEE!!
Too many characters, most of them Chiss.

xxpcwizardxx's Avatar


xxpcwizardxx
08.07.2013 , 05:59 PM | #5906
how do we go about Guild restore mainly the bank on how to restore the tabs?
thanks eric
May The Force Be With You.

EricMusco's Avatar


EricMusco
08.12.2013 , 10:06 AM | #5907 This is the last staff post in this thread.  
Hey everyone,

In preparation for our server consolidations happening during maintenance tonight, we are going to be turning off your free character transfers in approximately 4 hours. If you want to transfer your character somewhere before the consolidation tonight, you must do so within the next 4 hours. (3PM CDT // 6AM AEST)

-eric
Eric Musco | Community Manager
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Automatonian's Avatar


Automatonian
09.03.2013 , 08:57 AM | #5908
Hey there,

I am a co-Guild Master of <Legit> on The Harbinger,

<Legit> transferred over to The Harbinger via the free transfers then proceeded to ticket for a guild bank refund. We had 4 tabs which is equivalent to about 8 million credits worth of materials. Our response was to wait for consolidation and ticket again.

After consolidation and submitting yet another ticket, we were unceremoniously pointed at the policies implemented after we transferred. You have provided this service time and time again to other APAC guilds. As I linked below a rival MMO is providing a paid for service for guilds choosing to leave their service, your own customer service isnít even allowing guilds to pay for their guild to be transferred when servers are consolidated and players are forced to leave a their origin server, https://us.battle.net/support/en/art...d-services-faq.

I submitted over 6 tickets explaining that the information we had when we transferred was that Bioware/EA would give us a refund. Customer Service then responded by saying that because we "chose to move early", we couldn't get it refunded.

All players and guilds on the APAC Servers were given free transfers so we had a choice of where to move - emails to individuals and posts in the forums were used by EA/Bioware to encourage this early move. It was only AFTER this period of player movement that the new policies were enacted. No information about losing rights and privileges were provided to the community.

After more probing I was informed by Customer Service that I was using information from the initial transfers to the APAC servers from 2012... I don't understand how they can even justify using that as an excuse as they hadn't given us any information on what the new policies were, or that new policies would affect us if we chose to use the free transfers.

So yet again I'm at a loss as to why they won't provide a guild bank, the way customer service has been going it's almost as if they want the game to die.

I provided current information at the time, I was Guildmaster of the guild, the guild had a guild bank, I ticketed as per the policy and then received no help.
To add insult to injury, this is not a 'Standard Rule' that Bioware/EA has enacted. In fact they are selecting Guilds seemingly at random, onto which these 'new rules' apply. A guild I am acquainted with <Beyond Redemption> has received their guild bank using the exact same policy, I even have links to confirm that they did receive their guild tabs and a completely different response to what we have received. The Guild Master linked https://www.dropbox.com/s/ro6wfc4sc1..._04_837018.jpg and https://www.dropbox.com/s/mc11p865pl..._47_834909.jpg, which clearly shows a confirmation of a guild bank restoration. I submitted a ticket on the same day as <Beyond Redemption>ís Guildmaster, why did I get such a poor response? <Beyond Redemption> came from the exact same server and had very similar circumstances. Why is there no standard for all APAC guilds, you simply canít justify different policies and actions for different guilds with the exact same circumstances.

Reasons to restore our Guild Bank:
We were consolidated, we were given the transfer as a means of consolidating.
We had a guild bank on our origin server.
You haven't given us our guild bank on our destination server.
You have obviously done so for other APAC guilds, why not us, were we as eligible as they were! Aren't we worth your time?
At the time your policies and available information allowed for a guild bank refund.
We were not provided any information to suggest that we wouldn't be eligible if we moved using the transfers.
You gave us the choice to move and then consolidated if we moved to a server that wasn't where you consolidated what was the point of allowing us to move other than to con guilds? (Sorry for the use of Con but unfortunately it is sickeningly accurate.)

Reasons for not restoring Guild Bank from Customer Support have Provided me:
New Policies (were not available at transfer time.)
Using Old Policies (were the most recent at transfer time.)
Chose to Transfer Early (Invalid as explained above.)

Not good enough, there hasnít been a single decent reason provided as to why a Guild Bank refund shouldnít be provided. Customer service are simply just giving us the run-around at this point. The way that Customer Service has treated some APAC guilds as Iíve seen others posting on the forums with the same problems, is infuriating, Iím asking for Customer Service to honour the agreement of the terms available at the times of the transfer.

I apologise if I come off offensive or insulting, Iím trying to create some equality of the service that all the APAC transferred guilds are receiving, there is no reason to treat some better than others. At this point, I'd rather deal with Jagex and their 1 billion account security questions worked into every pve, pvp and levelling event ever conceived as long as they can provide proper support (I really love SWTOR, but jeez what are the customer support team actually doing!?).

I don't need to be told ticketing frequently regarding the same issue could be considered an abuse of the customer support system, I need the customer support system to work and not be unfair, biased and slack.

If anybody has any information on how to contact a higher level of customer support to get a Guild bank refunded please message me or reply to my post. Additionally if anybody knows Darren from Customer Support, please send him my way!

DenMcConan's Avatar


DenMcConan
09.15.2013 , 11:31 PM | #5909
How I can transfer my charters to Apac servers? I did not see it? What should I enable in client?

CrazyMcGee's Avatar


CrazyMcGee
09.15.2013 , 11:40 PM | #5910
Quote: Originally Posted by DenMcConan View Post
How I can transfer my charters to Apac servers? I did not see it? What should I enable in client?
This was the transfer from APAC servers.

You can't transfer to APAC servers because they no longer exist.