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Bioware please make weekly polls

STAR WARS: The Old Republic > English > General Discussion
Bioware please make weekly polls
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Superman_AZ's Avatar


Superman_AZ
07.09.2013 , 01:11 PM | #51
Quote: Originally Posted by Darth_Moonshadow View Post
Troll answers and that sort. Gotta be very careful how to keep the results serious otherwise we end up with a whooping 69% of the vote for the next playable species being "Your Mom".

Must... refrain... from comment....
"Be yourself, no one can ever tell you you're doing it wrong." ~ James Leo Herlihy

TUXs's Avatar


TUXs
07.09.2013 , 01:13 PM | #52
Quote: Originally Posted by Darth_Moonshadow View Post
I remember. I answer all the questions "Very Satisfied" just so I could log out and swap characters. And I know I was not the only one.

Ingame polls are bad. Social media polling MIGHT work better, since nearly everyone is either on Facebook, Tumblr, Twitter, Google+ or whatever new social media site the internet chooses to launch. It reaches all the players eventually, and it might reach the players who quit. But, again, results can still be iffy. Troll answers and that sort. Gotta be very careful how to keep the results serious otherwise we end up with a whooping 69% of the vote for the next playable species being "Your Mom".
Well now you're changing the debate entirely...originally you were arguing that preferred players or F2P players couldn't answer...I tell you the option is there, but because you yourself didn't take polling seriously, you feel it's now a bad idea and that social media is better?! That's just foolish imo. Social media allows anyone with any agenda to vote (see Worst Company in America as an example). By confining it to an in-game poll, at least you're limiting outside influence.
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Laurreth's Avatar


Laurreth
07.09.2013 , 01:14 PM | #53
Quote: Originally Posted by EricMusco View Post
I think the first and most important thing is that by us posting a poll, folks will assume that the winner is guaranteed to see action. If we say "What species would you like to see in SWTOR?" and Togruta wins, in your example. Everyone will assume we are definitely going to add Togruta to the game. Unfortunately, it just wouldn't work that way.
Why don't you have in-game surveys from time to time? A small "what do you think about X? (a, b, c, comment on the forum)" popping up as a help/support notification every now and then. It's not like you even had to exhibit the results in public, and it might give you a better or at least additional idea of general opinion than rifling through thousands of forum posts; it would also make some people feel better about things (hey, who doesn't like being asked about their opinion?), and with some small sweepstake tied in to the surveys (like a handful of cartel coins, companion gifts, ... for "randomly selected participants") I'd imagine a rather good participation.

It also gives you a glimpse into the heads of the people who are not trolling the forums regularly, who are probably the majority. Those people need to be heard outside of customer support tickets, and outside of aggregate statistics. It might also make those people look at the forum, which might not always be a good thing though.
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Darth_Moonshadow's Avatar


Darth_Moonshadow
07.09.2013 , 01:16 PM | #54
Quote: Originally Posted by Mevan View Post
Players taking polls as an indication of something definitely happening is better than your team consistently making bad choices that result is even greater backlash. This would be a much better game if you guys actually took our opinions- the people who are paying you to add new content- into consideration before deciding what you're going to add next.

That aside, use in-game polls. That way, people are very likely to vote. Sure, it may take some time to implement, but if it means you start listening to our feedback I personally wouldn't mind the delay.
It's the same amount of backlash either way, especially if something comes up and they have to delay or even drop the winning feature altogether for the health of the game. And they do take player feedback into consideration. The problem is that YOU, the player, feel like you are not being heard because the feature that gets implemented is not what YOU personally wanted.

And we've already explained why game polls never work.

Quote: Originally Posted by TUXs View Post
Well now you're changing the debate entirely...originally you were arguing that preferred players or F2P players couldn't answer...I tell you the option is there, but because you yourself didn't take polling seriously, you feel it's now a bad idea and that social media is better?! That's just foolish imo. Social media allows anyone with any agenda to vote (see Worst Company in America as an example). By confining it to an in-game poll, at least you're limiting outside influence.
I said it MIGHT work. I did not say it would and I did reference outsider influence, though I expect the usual 4chan answer rather than the armchair activist, but you raise another valid wrench in Social Media polling.
Quote: Originally Posted by BruceMaclean View Post

And I love Darth Moonshadow's responses.
B

Mevan's Avatar


Mevan
07.09.2013 , 01:16 PM | #55
Quote: Originally Posted by TUXs View Post
Well now you're changing the debate entirely...originally you were arguing that preferred players or F2P players couldn't answer...I tell you the option is there, but because you yourself didn't take polling seriously, you feel it's now a bad idea and that social media is better?! That's just foolish imo. Social media allows anyone with any agenda to vote (see Worst Company in America as an example). By confining it to an in-game poll, at least you're limiting outside influence.
Perhaps a "Poll" button could be added somewhere in-game? That would solve the "people just skip through so they can play" argument. There could be an announcement, via the forums and the launcher, so people who wanted to have some say in what gets added would have to actually make the effort. Social media, however, is a terrible idea.

LordArtemis's Avatar


LordArtemis
07.09.2013 , 01:18 PM | #56
Quote: Originally Posted by EricMusco View Post
Hey folks,

Thought this might be a good place to explain our reasoning on why you don't see a lot of polls from us on the forums. Some of you have already covered some of them but I thought it would be good to get some yellow text behind it.

I think the first and most important thing is that by us posting a poll, folks will assume that the winner is guaranteed to see action. If we say "What species would you like to see in SWTOR?" and Togruta wins, in your example. Everyone will assume we are definitely going to add Togruta to the game. Unfortunately, it just wouldn't work that way.

Another reason is that you have to realize how much of a minority of players actually use the forums. Without looking at the actual numbers and guessing from the top of my head, I would say less than 5% of our subscribers use the forums regularly. Keep in mind that even less than that % would even answer the poll. That is a pretty tiny group of folks to let make actionable decisions on, which is why we use a lot of facets of data (including the forums) to make decisions, and not them alone.

One time where we have used polls, like for the Party Jawa, is when we already have plans in place to implement all of the relevant choices. The Party Jawa, which won the poll (on the forums and on Facebook) was given to players for appreciation, while the other two were still available but placed in the market.

I am not saying you will never see polls from us again, but they are tricky as players tend to take them as a guarantee, as opposed to just a tool to gauge opinion.

Hopefully that makes sense!

-eric
Makes sense to me. All I would say is, and you guys know this already I'm sure, despite the fact that we represent a tiny fraction of the playerbase we can be seen as a "tide" sort of thing, or a "slice" would probably be more accurate.

We could be seen percentage wise as a way to get the pulse of the players.

If you really want accurate poll results, post the question inside the game. Have it pop up when folks log in. You will get a much more accurate polling result that way I would expect.

One thing I feel you guys have wrong....and this is just an assumption on my part...the importance of housing in this game. This game is attracting a HUGE amount of casual players right now. You need casual friendly content, content that invests folks in the game that is not part of the themepark system.

Our starships and hangars, IMO, would make perfect SWG style housing. Not only that, expanding our starships role in the game to more than just a plot device and taxi would have a very strong impact on retention IMO.

Things like.....

Adapting the current space combat feature to allow for multiplayer play, both turret play with folks on our ship and allowing other players to enter your pipe in their ships.

Putting doors back into our ships, put an exit area (ship) button on our UI or in the cockpit, with a toggle for both, adding a legacy cargo bank for legacy wide use, and having random space combat encounters during travels for that folks that wish to have them on a toggle.

Allowing folks to remain in the hangar on their ship.

Changing the initial planet visit sequence for each planet to be more like the initial sequence for Makeb.

Creating an internal decoration system for our starships as powerful as the SWG housing system, and adding craftable decorations, trophies and other items to the game to quest, craft, as drops, etc. Same goes for our hangar.

Having missions that play out on board your ship, like smuggling, breaches, etc. More than just cutscenes. Our ships should feel like a part of the storyline in the game. Imagine something like the boarding action in New Hope, or landing on a planet in a new area with your ship directly to do a few missions there....you get the gist.



I know it's not at the top of your list...I think you guys should poll the folks in game to see if it should move up. I think you would find it is more important to the player base than you might think.

TUXs's Avatar


TUXs
07.09.2013 , 01:20 PM | #57
Quote: Originally Posted by Mevan View Post
Perhaps a "Poll" button could be added somewhere in-game? That would solve the "people just skip through so they can play" argument. There could be an announcement, via the forums and the launcher, so people who wanted to have some say in what gets added would have to actually make the effort. Social media, however, is a terrible idea.
Excellent idea! Sadly, a wasted one most likely - Eric has spoken.
All warfare is based on deception If his forces are united, separate them If you are far from the enemy, make him believe you are near A leader leads by example not by force

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Mevan's Avatar


Mevan
07.09.2013 , 01:21 PM | #58
Quote: Originally Posted by Darth_Moonshadow View Post
It's the same amount of backlash either way, especially if something comes up and they have to delay or even drop the winning feature altogether for the health of the game. And they do take player feedback into consideration. The problem is that YOU, the player, feel like you are not being heard because the feature that gets implemented is not what YOU personally wanted.

And we've already explained why game polls never work.
Why do people always have to resort to the "no you're just not getting what you want, everything is great!" line. It's really annoying and total BS. I know many people in-game who dislike the direction the game is taking and feel like their feedback falls on deaf ears, but according to all the EAware supporters we're "the minority". As for the backlash being the same; I think people get more angry about being ignored and given what they never asked for than they do when something has to be cancelled for a legit reason.

Unfortunately, EAware rarely gives a legit reason for giving up on requested features. Hood toggle, for example.

Darth_Moonshadow's Avatar


Darth_Moonshadow
07.09.2013 , 01:22 PM | #59
Quote: Originally Posted by Mevan View Post
Perhaps a "Poll" button could be added somewhere in-game? That would solve the "people just skip through so they can play" argument. There could be an announcement, via the forums and the launcher, so people who wanted to have some say in what gets added would have to actually make the effort. Social media, however, is a terrible idea.
Now a Polling section could work better, provided it make it very clear that the results and release dates are subject to change and/or be removed tempoarily. Something that get added may cause a game breaker bug and need to be redacted until they work it out.
Quote: Originally Posted by BruceMaclean View Post

And I love Darth Moonshadow's responses.
B

Mevan's Avatar


Mevan
07.09.2013 , 01:30 PM | #60
Quote: Originally Posted by Darth_Moonshadow View Post
Now a Polling section could work better, provided it make it very clear that the results and release dates are subject to change and/or be removed tempoarily. Something that get added may cause a game breaker bug and need to be redacted until they work it out.
I think most people will understand if something has to be delayed. It's part of the process. But people don't like being ignored, and the lack of any kind of feedback request (polls or otherwise) would suggest, to me at least, that EAware feel that they know what we want to be added. Given the past few months, it's clear that they do not.

A poll section would add least suggest the possibility of them listening to players and acting on that information. Whether they would put the results to any use or ignore it, I don't know.