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The Login Service is Currently Unavailable

STAR WARS: The Old Republic > English > Customer Service
The Login Service is Currently Unavailable
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SethWinters's Avatar


SethWinters
06.28.2013 , 08:02 AM | #11
Hi there,

This is my first post. I've also had some problems with login service unavailable. I've tried everything, from safe boot, flush dns cache, check anti-virus (NOD smart security 5), resetting password, reinstalling many times, laucher fix and nothing works, I'm posting my log to see if anyone has a suggestion

Quote:
2013-06-28 09:23:18 INFO -----------------------------(240)-----------------------------
2013-06-28 09:23:20 INFO SpecsHash=1854304634.3766685426
2013-06-28 09:23:23 ERROR Failed login server pping tests (-134).
2013-06-28 09:23:23 ERROR Going Offline
2013-06-28 09:28:33 INFO User presses exit - Etrue,The login service is currently unavailable. Please visit our <a href="http://www.swtor.com/community/">forums</a> for the latest updates on the status of this service.) NEfalse,Network error. Check your internet connection)
2013-06-28 09:28:33 INFO Closed launcher
2013-06-28 09:30:27 INFO File info: launcher.exe size=2512760, created=6/28/2013 13:22:19, accessed=6/28/2013 13:22:19, written=7/26/2012 23:54:2
2013-06-28 09:30:27 INFO -----------------------------(240)-----------------------------
2013-06-28 09:30:28 INFO SpecsHash=1854304634.3766685426
2013-06-28 09:30:29 ERROR Failed login server pping tests (-134).
2013-06-28 09:30:29 ERROR Going Offline
2013-06-28 09:30:35 INFO Closed launcher
2013-06-28 09:31:10 INFO File info: launcher.exe size=2512760, created=6/28/2013 13:22:19, accessed=6/28/2013 13:22:19, written=7/26/2012 23:54:2
2013-06-28 09:31:10 INFO -----------------------------(240)-----------------------------
2013-06-28 09:31:12 INFO SpecsHash=1854304634.3766685426
2013-06-28 09:31:12 ERROR Failed login server pping tests (-134).
2013-06-28 09:31:12 ERROR Going Offline
2013-06-28 09:31:14 INFO User presses exit - Etrue,The login service is currently unavailable. Please visit our <a href="http://www.swtor.com/community/">forums</a> for the latest updates on the status of this service.) NEfalse,Network error. Check your internet connection)
2013-06-28 09:31:14 INFO Closed launcher
2013-06-28 09:34:22 INFO File info: launcher.exe size=2512760, created=6/28/2013 13:22:19, accessed=6/28/2013 13:22:19, written=7/26/2012 23:54:2
2013-06-28 09:34:22 INFO -----------------------------(240)-----------------------------
2013-06-28 09:34:23 INFO SpecsHash=1854304634.3766685426
2013-06-28 09:34:24 ERROR Failed login server pping tests (-134).
2013-06-28 09:34:24 ERROR Going Offline
2013-06-28 09:34:26 INFO User presses exit - Etrue,The login service is currently unavailable. Please visit our <a href="http://www.swtor.com/community/">forums</a> for the latest updates on the status of this service.) NEfalse,Network error. Check your internet connection)
2013-06-28 09:34:26 INFO Closed launcher
2013-06-28 09:53:42 INFO File info: launcher.exe size=2512760, created=6/28/2013 13:22:19, accessed=6/28/2013 13:22:19, written=7/26/2012 23:54:2
2013-06-28 09:53:42 INFO -----------------------------(240)-----------------------------
2013-06-28 09:53:43 INFO SpecsHash=1854304634.3766685426
2013-06-28 09:53:44 ERROR Failed login server pping tests (-134).
2013-06-28 09:53:44 ERROR Going Offline
2013-06-28 09:53:47 INFO User presses exit - Etrue,The login service is currently unavailable. Please visit our <a href="http://www.swtor.com/community/">forums</a> for the latest updates on the status of this service.) NEfalse,Network error. Check your internet connection)
2013-06-28 09:53:47 INFO Closed launcher

OwenBrooks's Avatar


OwenBrooks
06.28.2013 , 08:06 AM | #12
This I think is also like ESET NOD32 , you need to turn off protocol filtering

also add launcher.exe and swtor.exe to all exception lists

edit - deselecting "Enable application protocol content filtering" under Setup > Advanced Setup > Web and Email > Protocol filtering > .

OwenBrooks's Avatar


OwenBrooks
06.28.2013 , 08:13 AM | #13
Just in case another possible cause is if your system date and time are incorrect for the settings in your account, but I think protocol filtering is likely for you.

SethWinters's Avatar


SethWinters
06.28.2013 , 09:02 AM | #14
My anti-virus just updated to NOD smart security 6 and the layout is different, and I may need help to find the exception list again. also smart security is a little different from nod 32 not sure how but people tell me it is.

SethWinters's Avatar


SethWinters
06.28.2013 , 12:50 PM | #15
I think you were right. Fortunately Smart security 6 is easier to navigate and i did what you said and it worked.
thanks for the help.