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Harbinger server issues being adressed?

STAR WARS: The Old Republic > English > General Discussion
Harbinger server issues being adressed?
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AmberGreen's Avatar


AmberGreen
06.24.2013 , 09:49 AM | #11 This is the last staff post in this thread.  
Hi there Harbinger residents,

I wanted to step in and make sure that you know that we're aware that there were some issues with performance and access on your server over the past couple of nights. We are investigating what's caused this and apologize for the inconvenience; if we're able to provide you with any new information, we'll be sure to post a follow up.

Thanks for your understanding!

**This is a duplicate of a thread in General Discussion; rather than post twice, this thread's being merged with that one, and we're removing the duplicate post. **

Amber Green | Live Services Specialist
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dscount's Avatar


dscount
06.24.2013 , 10:00 AM | #12
Quote: Originally Posted by AmberGreen View Post
Hi there Harbinger residents,

I wanted to step in and make sure that you know that we're aware that there were some issues with performance and access on your server over the past couple of nights. We are investigating what's caused this and apologize for the inconvenience; if we're able to provide you with any new information, we'll be sure to post a follow up.

Thanks for your understanding!

**This is a duplicate of a thread in General Discussion; rather than post twice, this thread's being merged with that one, and we're removing the duplicate post. **

Awesome! Thanks Amber for giving us a quick heads up it's being looked into. Any updates in the near future would be much appreciated.
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TaylaEwa's Avatar


TaylaEwa
06.24.2013 , 10:10 AM | #13
Wouldn't think it would be a long equation to figure out what caused it.. High Capacity and servers unable to cope? How many servers have been merged onto the Harbinger? 7-8? Didn't you just merge 2 or 3 APAC servers with it too?
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SuspectDown's Avatar


SuspectDown
06.24.2013 , 10:33 AM | #14
Quote: Originally Posted by TaylaEwa View Post
Wouldn't think it would be a long equation to figure out what caused it.. High Capacity and servers unable to cope? How many servers have been merged onto the Harbinger? 7-8? Didn't you just merge 2 or 3 APAC servers with it too?
The issues run much deeper than that. Rarely is the answer to performance issues "throw some stronger hardware at it". Usually it involves much more time consuming game engine optimizations etc.

idnewton's Avatar


idnewton
06.24.2013 , 10:35 AM | #15
Quote: Originally Posted by AmberGreen View Post
some issues
Some issues! I lag for fifteen seconds when exiting my ship. Twenty when entering it. Mail takes minutes to load, chat constantly fails to update.

"Some issues" indeed. I sincerely hope you fix it soon.
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SweetsPatogga
06.24.2013 , 10:41 AM | #16
Quote: Originally Posted by SuspectDown View Post
The issues run much deeper than that. Rarely is the answer to performance issues "throw some stronger hardware at it". Usually it involves much more time consuming game engine optimizations etc.
Just my own personal observation here but I noticed more slowness happening after the Collections feature was added than I had noticed before. Things like the quest boxes taking a long time to load on fleet never happened to me prior to 2.1 which was when Collections hit.

The last go round of double XP certainly didn't have all these issues for me and I was playing on The Harbinger then too. However at that time we did not have the collections feature nor did we have to bear the load of extra players from the APAC server shutdown so one or both of those may be playing a factor.

I'd imagine Collections eats up a lot of processing power checking every item on every player. I believe that was the reason given why it wasn't feasible to have every single piece of armor add to collections separately rather than the sets, because all the checks for all those items would just slow things down too much. Still, even as it stands I suspect it's contributing to some of the slowness.

ClarkNineCD's Avatar


ClarkNineCD
06.24.2013 , 10:56 AM | #17
What others have said was noticed by me; ~6pm (west coast/pacific) Fri, Sat and Sun mail would start lagging by 1-5+ minutes. I didn't bother with GTN but the /general spam and guild complaints were numerous.

Outside of leveling an alt the game was unplayable for what I wanted to do during the peak times.
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Andryah's Avatar


Andryah
06.24.2013 , 11:28 AM | #18
Quote: Originally Posted by AmberGreen View Post
Hi there Harbinger residents,

I wanted to step in and make sure that you know that we're aware that there were some issues with performance and access on your server over the past couple of nights. We are investigating what's caused this and apologize for the inconvenience; if we're able to provide you with any new information, we'll be sure to post a follow up.

Thanks for your understanding!

**This is a duplicate of a thread in General Discussion; rather than post twice, this thread's being merged with that one, and we're removing the duplicate post. **

I appreciate the post Amber.

I think it is important though to note that this is a recurring issue with Harbinger. Every time something goes live that draws high player populations into the server, it begins a slow death spiral of progressively greater issues (as listed above). It happened during the earlier double XP weekends, it happened with a fair amount of regularity once ROTHC went live (for several weeks) and it happened several times this last double XP weekend.

The server does not even hit FULL status before this chronic debilitating performance degradation sets in.

Based on other comments I have read in community support forum, it's also not just Harbinger.

A true root cause analysis and remedy is required because it is clear that the server is not able to manage the population loading allowed into it.
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Puja's Avatar


Puja
06.24.2013 , 02:33 PM | #19
I've mentioned it elsewhere, but a possible reason for the extreme mail lag, gtn lag, and loading time lag, is that so many people are on and sending credits and gear via mail back and forth between lowbie alts which also requires a lot of logging in and out between characters.

1. Make a single wallet for all characters on an account per server and you will drop a big chunk of mail and logging in and out of characters. This would make the game less annoying as well.

2. With the current UI there is space for two more cargo bay tabs. Make one more tab for each character and then make a legacy cargo bay tab. In the legacy tab you can only put unbound and legacy bound items. Players could put buffs, xp boosts, lowbie gear/mods/etc, and other leveling items in the legacy tab. This would again save a lot of mail usage and logging in and out.

3. There is no where near enough room in one cargo bay for all the crafting materials you need for even just one crafting skill. So using the legacy tab for crafting materials wouldn't be that helpful. Make it so crafting materials on all characters can be used while crafting on any one character. Again, this will result in much less mail usage and logging in and out of characters.

4. Remove the mail step from the GTN. If you buy something, it goes directly into your inventory. If someone purchases an item before you, you don't have to go all the way over to the mailbox to find out your purchase was unsuccessful. Just create a pop-up that says the item has already been purchased and remove it from the gtn search results. This will result in less mail load.

5a. Reduce the amount of time people spend on the GTN. Intended result of idea: If I search for armor > medium, I only want to see a single listing for each unique item, and that listing should be the cheapest currently on the GTN. For many items there might be 10 or 15 pages of mostly duplicate items. With this feature those 10-15 pages could be reduced to 1-3 item listings. If there are multiple items at the same lowest price they could all be listed, but this would still reduce the results considerably. Items at different quantities could be treated as unique, but they should display the cost per item so we don't have to tab out to use a calculator, e.g, if the quantity is 34 and the price is 53,950, it should note the per item cost is 1587 (rounded up). Method: add a checkbox filter that says something like, "[x] Show only cheapest unique items".

5b. Make companion gifts easier to search for with a dropdown search filter for type, e.g., weapon or technology.

5c. Make crafting missions easier to search for by making a level search filter, e.g., 450.

6. Find ways to reduce load time on particularly bad planets like Tatooine.

7. If load times are lagging and you try to enter an op instance, there is no indication that you are loading. You can still move around. Make some immediate indication that you are transitioning into the instance, even if it is going to take 2 minutes to begin.
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ChuangTzu's Avatar


ChuangTzu
06.24.2013 , 05:48 PM | #20
Well the number of ppl will be reduced this week when those dirty pvpers finally transfer off the server after the maintenance. That should ease the burden somewhat but improvements do need to be made.
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