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Awww crud.

First BioWare Post First BioWare Post

OllieRaiden's Avatar


OllieRaiden
06.19.2013 , 11:13 AM | #21
I recently invited my girlfriend to play. She's currently F2P but is considering subscribing.

What I'd like to know is, if she decides to hold off subscribing until after the program is back in place, would I still be eligible for the new rewards or would I just get nothing for it?

Lurtzello's Avatar


Lurtzello
06.19.2013 , 02:51 PM | #22
Quote: Originally Posted by CourtneyWoods View Post
Hey Alec_Fortescue,

They are not retroactive. The monthly grant of Cartel Coins you receive will still remain (and you already have the Kurtob Alliance Speeder). The reason why is that our new Friends Program has a new tracking system on the web that wasn't there previously. Because of this, it is considered a new program. We are still hammering out different ways for Subscribers to receive the rewards through this program.

Once we have those details hammered out, I will give y'all an update!
What about the referrals themselves, will those be retroactive? I have referred a friend some months ago and he has't subscribed yet, but if he will do so after you've updated your system, will I be eligible for the new rewards or his old referral will not count?
Thank you for the eventual clarification
Everything is STAR WARS is the best.

MillionsKNives's Avatar


MillionsKNives
06.19.2013 , 03:10 PM | #23
Quote: Originally Posted by Lurtzello View Post
What about the referrals themselves, will those be retroactive? I have referred a friend some months ago and he has't subscribed yet, but if he will do so after you've updated your system, will I be eligible for the new rewards or his old referral will not count?
Thank you for the eventual clarification
The FAQ says he has until July 12th to subscribe or the referral will expire.

Lurtzello's Avatar


Lurtzello
06.19.2013 , 03:12 PM | #24
Quote: Originally Posted by MillionsKNives View Post
The FAQ says he has until July 12th to subscribe or the referral will expire.
Oh, ok. Thank you!
Everything is STAR WARS is the best.

ArashiPrimeTwo's Avatar


ArashiPrimeTwo
06.20.2013 , 07:23 PM | #25
Quote: Originally Posted by Andryah View Post
For that error message......sounds to me like you or your friend did not follow required process for refer-a-friend.

Most likely the friend already had an account active with Bioware for the email address you referred. You cannot refer to an email address that already has an account tied to it.

The refer a friend procedure must be followed exactly. If your friend creates an account before receiving your referral through the Bioware site, you cannot get a refer-a-friend award.
The "You cannot refer this email address" error is one that has multiple threads (example) out there for it and does happen even when the instructions are followed, apparently. In my case, I tried referring multiple email addresses, first to a long-standing Gmail account that has never touched an EA or Bioware game, then to various Yahoo, Gmail, Hotmail, and Mail.com addresses (some literally created that day while troubleshooting, so absolutely impossible for them to have anything connected to them already). For kicks I tried creating an account, signing up for Origin (not Bioware or SWTOR mind you, but a general EA account), making sure that I was opted into any newsletters and communications (the error can occur because someone has opted out of EA emails), and then tried to refer that address. It also failed. I then contacted support and was directed here, where it states:

Quote:
...participation in the Friends of Star Wars: The Old Republic program requires the referral of a current active player who has passed at least one billing cycle.
Thus, is has nothing to do with the friend needing to wait a billing cycle (I couldn't refer anyone in the first place for them to even start the billing cycle), and the actual issue is that there was nothing wrong with the emails I was trying, but instead that I was unable to refer anyone at all. In the end I waited almost 60 days (which I think everyone would agree is two billing cycles, even if the first one was the month from the boxed copy) and now there is no more program for the next 60 days. It just boggles my mind that it's so incredibly difficult and frustrating when all I'm really trying to do is send them more paying customers, and that a program like this is cancelled with zero communication beforehand.