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Bioware, pls, restore my unbound items!

STAR WARS: The Old Republic > English > Customer Service (Read-Only)
Bioware, pls, restore my unbound items!
 
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Glower's Avatar


Glower
06.11.2013 , 09:35 AM | #11
Qft

Quote: Originally Posted by oofalong View Post
bug: boe cartel toys assigned to quickbar slots activate the first example of the item even if a copy of the item already exists in your inventory and is bound.
impact: boe cartel toys can become erroneously bound.

detailed explantion including links to screenshots.

  1. i have two unbound ball tosses in my inventory - one and two. Plus, you will notice this item is assigned to my quickbar.
  2. when i activate the ball toss via my quickbar, the first ball toss in my inventory becomes rightfully bound to me. Notice, the second ball toss is still unbound.
  3. next, i re-used my quickbar binding to show that the second ball toss still does not bind to me.
  4. then i moved the first ball toss behind the second ball toss in my inventory. You will notice the second ball toss is still unbound to me. Again, the ball toss previously referred to the first ball toss is now later in my inventory and it is still bound to me.
  5. now, when i use the ability on my quickbar the second ball toss becomes bound to me despite the presence of the already bound ball toss.

i believe this situation is a bug. For consumable items such as medpacs and stims, it is logical for the quickbar to just find the first example of the item to use/consume/activate. However, this causes problems with the numerous boe cartel toys.

My example with multiple bound ball tosses is inconsequential; however, the same thing happened to me with a music therapy probe, which is considerably more valuable. I hope this bug will be acknowledged and/or fixed. Plus, i hope someone will unbind a music therapy droid for me. I have opened a ticket with customer service on this issue, which i am happy to provide here if it helps the matter.
SWTOR goes F2P: http://i.imgur.com/1962X.jpg; Dec 2016, livestream: "RNG is exciting"
A: "They’d love to do that at some point, but technically very challenging and unlikely to happen in the near future." (c)
PvP FAQ, A: "We have no plans at this time" (c)

AmberGreen's Avatar


AmberGreen
06.11.2013 , 12:58 PM | #12 This is the last staff post in this thread.  
Hi there!

I've moved this report to the Customer Support Forum, because it is reaching out for help. We are currently investigating the reported bug and will communicate about it in this thread in the Bug Report Forum when there are more details available.

For a bit more detail and information about why this was moved and how our system works, please refer to these two posts:
http://www.swtor.com/community/showthread.php?t=641542
http://www.swtor.com/community/showthread.php?t=644631


Thanks for your understanding and I apologize for the inconvenience!
Amber Green | Live Services Specialist
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oofalong's Avatar


oofalong
06.11.2013 , 01:25 PM | #13
Hi Amber,

This started in the CS Forum, and they presumably moved it down to the Bug Report forum

Regardless of where it is I hope it gets fixed.

Thanks.
Oofalong | Oofawrong | Incendiari | Uriyah | Litlah & More
Repoofalong | Tuamara | Liolami & More
Quote: Originally Posted by EricMusco View Post
You are correct Oofalong.

Glower's Avatar


Glower
07.11.2013 , 09:49 AM | #14
Quote: Originally Posted by Cerconus View Post
I just got 2 pocket sarlacc and I put the first one on one of my action bars, to use it frequently, then I got the second one and when I looked at it it was bound WITHOUT clicking on it all. No bind timer either. Has anyone experienced this bug/glitch. Is it intended? I can't imagine they would make it auto bind and not be able to sell it on GTN or trade it. Any/all responses would be much appreciated, but I'd like to hear from an employee.

Quote: Originally Posted by AmberGreen View Post
Hello there folks,

We're investigating an issue where some items may bind if they are in your inventory while you use/bind another item of the same type. We were able to resolve some instances of this, but based on your reports, there are clearly still instances of it happening.

We're sorry for the inconvenience and will follow up in this thread when there's more information available!
I do not understand. Are you fix something? So we can get our items back?
SWTOR goes F2P: http://i.imgur.com/1962X.jpg; Dec 2016, livestream: "RNG is exciting"
A: "They’d love to do that at some point, but technically very challenging and unlikely to happen in the near future." (c)
PvP FAQ, A: "We have no plans at this time" (c)

oofalong's Avatar


oofalong
07.11.2013 , 10:50 AM | #15
I got a replacement Music Therapy Droid a few weeks ago for my issue here. I kind of forgot to update others on it sorry.
Oofalong | Oofawrong | Incendiari | Uriyah | Litlah & More
Repoofalong | Tuamara | Liolami & More
Quote: Originally Posted by EricMusco View Post
You are correct Oofalong.