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Consolidated Post: APAC/Oceanic Server Concerns

STAR WARS: The Old Republic > English > General Discussion
Consolidated Post: APAC/Oceanic Server Concerns
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JenHarkness's Avatar


JenHarkness
06.05.2013 , 11:19 AM | #5741 Click here to go to the next staff post in this thread. Next  
Hi guys,

Sorry about the troubles today, but we are actively working to get you all into the game and onto the servers you select.

First of all, we were having an issue earlier where the website was preventing moves if you had 12 characters on the destination, even if you had purchased character slots. That issue should be completely resolved, so if you have purchased additional character slots, you will be able to transfer characters up to that limit.

Next, we did have a problem early yesterday where if a transfer failed for any reason (most were due to having all the character slots full on the destination) the source character was being locked, which also locked the account. When that happened, you would get kicked back to server select each time you tried to log in with a maintenance message. We looked into that yesterday, found a problem, and fixed it.

However, it sounds like many of you are still having lockouts. Weve looked at the server logs for almost all the people who have posted since we put in the fix, and we know this is a different problem from the original one, but we dont have enough information yet to narrow down the problem.

If you are still having issues with logging into Australia servers after a failed transfer, can you give us the following information?
1. Can you try relaunching your client and connecting to the AU server?
2. When you connect to the server, do you get immediately kicked back to shard select? If so, is it the same maintenance error from earlier?
3. Did you try your first transfer early in the transfer process? Is there anyone who is having the lockout problem who didn't try a transfer shortly after they opened?
4. Can you post in a spoiler tag the contents of the most recent client log file (for default installations, its located in C:\Program Files (x86)\EA\BioWare\Star Wars - The Old Republic\swtor\retailclient\swtor\logs)

Thanks for the help, and well try to get you in and playing as soon as possible!
Jen Harkness
Senior Server Programmer

bowspearer's Avatar


bowspearer
06.05.2013 , 11:25 AM | #5742
Honestly, Bioware have annoyed me to no end and really put a downer on this game for me. I was happy with things exactly as they were (anyone who thinks the population was an issue, needs to actually think about the realities of trying to do the exact same PVE mission as upteen dozen other players at the same time and waiting for respawns).

Now I need to move servers where I have no guarantee of even being able to keep the same character names, have to try and find guild mates who may not (and probably wont) even be able to be tracked down because chances are their names have changed and my minimal lag is going to blow out like nobody's business. They're not even giving a shortlist of recommended servers to minimise lag (I currently only get about 20ms lag the vast bulk of the time) - meaning that if we get it wrong, then we have to keep paying until we find the ideal server.

Seriously, if the Aust population of players deserts like flies, it wont be because of demand, it will be because of crap like this. Way to crap all over customers who for the most part, were completely happy before this. Keep it up Bioware and at the rate you're going, you guys will be the inspiration to a sequel to the movie "How To Lose Friends and Alienate People".

Roalmo's Avatar


Roalmo
06.05.2013 , 11:46 AM | #5743
Quote: Originally Posted by Icykill_ View Post
I have 13 Character slots open <1 paid for>... BUT I can only transfer 12 of my characters... how do i get this fixed?
seems to be fixed now, just did a transfer from Dab to Harb that I couldn't do yesterday due to the 12 toon lock-out.

HobbesToo's Avatar


HobbesToo
06.05.2013 , 11:52 AM | #5744
And what will happen when the Destination server already is at the maximum 22/22 active characters, what will happen to the 22 that are being imported?

Roalmo's Avatar


Roalmo
06.05.2013 , 12:07 PM | #5745
Quote: Originally Posted by HobbesToo View Post
And what will happen when the Destination server already is at the maximum 22/22 active characters, what will happen to the 22 that are being imported?
son, don't spit into the wind.....

ambitiousapple's Avatar


ambitiousapple
06.05.2013 , 12:40 PM | #5746
Hey Jen,

Cheers for the update regarding transfers, however my problem is a little different to what you have requested additional info for.

One of my characters which failed to transfer due to all my character slots being full on the destination server is now locked out of being able to be transferred. I can still log on to this character on my origin server, and I can still log on to my other successfully-transferred characters on my destination server, I just can't initiate the transfer processes for that previously-failed character.
F u w a h / P r o x
When it's all said and done...

RIP swtor ranked 4's, 01/10/13 - 31/5/14

MenollyWanderer's Avatar


MenollyWanderer
06.05.2013 , 12:51 PM | #5747
Quote: Originally Posted by JenHarkness View Post
Hi guys,

Sorry about the troubles today, but we are actively working to get you all into the game and onto the servers you select.

First of all, we were having an issue earlier where the website was preventing moves if you had 12 characters on the destination, even if you had purchased character slots. That issue should be completely resolved, so if you have purchased additional character slots, you will be able to transfer characters up to that limit.

Next, we did have a problem early yesterday where if a transfer failed for any reason (most were due to having all the character slots full on the destination) the source character was being locked, which also locked the account. When that happened, you would get kicked back to server select each time you tried to log in with a maintenance message. We looked into that yesterday, found a problem, and fixed it.

However, it sounds like many of you are still having lockouts. Weve looked at the server logs for almost all the people who have posted since we put in the fix, and we know this is a different problem from the original one, but we dont have enough information yet to narrow down the problem.

If you are still having issues with logging into Australia servers after a failed transfer, can you give us the following information?
1. Can you try relaunching your client and connecting to the AU server?
2. When you connect to the server, do you get immediately kicked back to shard select? If so, is it the same maintenance error from earlier?
3. Did you try your first transfer early in the transfer process? Is there anyone who is having the lockout problem who didn't try a transfer shortly after they opened?
4. Can you post in a spoiler tag the contents of the most recent client log file (for default installations, its located in C:\Program Files (x86)\EA\BioWare\Star Wars - The Old Republic\swtor\retailclient\swtor\logs)

Thanks for the help, and well try to get you in and playing as soon as possible!
This still didn't answer my question about character slots. I have 12 with sub and 5 bought. I wish to move them to the chosen server. On the new server, I have no characters its a clean slate. Will all my characters transfer? If so will I be blocked from making more characters until I delete 6 of them or will I be able to buy more slots once transferred?

jasoneth's Avatar


jasoneth
06.05.2013 , 01:00 PM | #5748
Quote: Originally Posted by MenollyWanderer View Post
This still didn't answer my question about character slots. I have 12 with sub and 5 bought. I wish to move them to the chosen server. On the new server, I have no characters its a clean slate. Will all my characters transfer? If so will I be blocked from making more characters until I delete 6 of them or will I be able to buy more slots once transferred?
Purchased character slots are account-wide. If you've got 5, you have 17 slots on the destination as well. All 17 characters should transfer without buying more.
Teo, co-host and producer of OotiniCast

MenollyWanderer's Avatar


MenollyWanderer
06.05.2013 , 01:05 PM | #5749
Quote: Originally Posted by jasoneth View Post
Purchased character slots are account-wide. If you've got 5, you have 17 slots on the destination as well. All 17 characters should transfer without buying more.
That's cool, but what if I get to the new server and want to buy another slot for a character? Will I be able to? Someone stated a while ago that they were able to move all their 16 characters but were barred from making any new ones until they had gotten the numbers down to below 11. Deleting characters is not an option for me

jasoneth's Avatar


jasoneth
06.05.2013 , 01:06 PM | #5750
Quote: Originally Posted by bowspearer View Post
They're not even giving a shortlist of recommended servers to minimise lag (I currently only get about 20ms lag the vast bulk of the time) - meaning that if we get it wrong, then we have to keep paying until we find the ideal server.
The closest servers are US west coast (e.g. The Harbinger). Ping is 170-200ms from Brisbane. I've been playing there since launch, no issues with PvE or PvP. But it's never going to be as good as local servers.
Teo, co-host and producer of OotiniCast