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Consolidated Post: APAC/Oceanic Server Concerns

STAR WARS: The Old Republic > English > General Discussion
Consolidated Post: APAC/Oceanic Server Concerns
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sabbey's Avatar


sabbey
06.04.2013 , 02:51 PM | #5671
Quote: Originally Posted by EricMusco View Post
Hey everyone, quick update:

If you were one of the people who ran into the issue that when you first went into the character copy tool that some of your characters were displaying as *locked* due to PTS, you should now be able to transfer! I do want to note that if you tried to transfer a non-locked character today and it failed, you may still be in a stuck state as these are two separate issues.

I will give you more updates as I have them.
Thanks for getting it fixed! It currently says the server is unavailable to transfer to now but will try again later.

Roalmo's Avatar


Roalmo
06.04.2013 , 02:51 PM | #5672
Quote: Originally Posted by nellosmomishot View Post
Could someone with a toon on their original server and on a new server please answer a question for me?

Do your toons on the original server have the class buffs of those that were transferred off? Also, do the toons on the new server have the class buffs of the toons on the original server?
Yes to all.

SplatterPaw's Avatar


SplatterPaw
06.04.2013 , 02:52 PM | #5673
Server consolidation in 60days?!?! That is way too long. With the server lock in place players on APAC will probably be starting to have visible population related issue within 3 weeks.

Practically forcing us to all use manual transfers, on top of needing most ppl to rename their toons, is gonna make guild relocations soooo messy

And what is gonna happen to Guild bank tabs (the tabs not the items, I know we already will have to use pack mule toons)? Do we have to submit a whoie slew of tickets to restore them?

Roalmo's Avatar


Roalmo
06.04.2013 , 02:56 PM | #5674
Quote: Originally Posted by sabbey View Post
Thanks for getting it fixed! It currently says the server is unavailable to transfer to now but will try again later.
Hmmm.. was about to transfer my last tiny toon before the final push with my big toons from Dalb to Harb ... and "server unavailable".

bummer.

xXxSPYROxXx's Avatar


xXxSPYROxXx
06.04.2013 , 03:00 PM | #5675
Eric,
I know your busy atm, but I am wondering what are we supposed to do about our transfered toons that have auto renamed into gibberish letter combinations? Eg. "XXMYSOHUDJ..." (With a name like that its like I a walking robot) - I have 2 and I cant rename them. All other toons I transfered that required a rename, prompted me to give them a new name. It seems 2 of them didnt give me a prompt to rename.

Do we file a support ticket in game as that toon? Or do we wait and it will be fixed soon?
Cheers
MARAUDER 55 JUGGERNAUT 55

sabbey's Avatar


sabbey
06.04.2013 , 03:11 PM | #5676
I saw a thread in Customer Support that said one should try to restart the client and if that doesn't work you should make a support ticket... Not sure if you should do so on each character or just on one and stating the issue however.

Antiskeptic's Avatar


Antiskeptic
06.04.2013 , 03:20 PM | #5677
Quote: Originally Posted by sabbey View Post
I saw a thread in Customer Support that said one should try to restart the client and if that doesn't work you should make a support ticket... Not sure if you should do so on each character or just on one and stating the issue however.
From my experience they don't actually know which toon you submit the ticket from. So I'd just make one ticket.
//

WizardsDestiny's Avatar


WizardsDestiny
06.04.2013 , 03:53 PM | #5678
Quote: Originally Posted by Satelerevan View Post
That sounds good and all Eric but we would also love the idea to have the ability for a whole guild transfer as well. Sure if we do have a US guild already formed up and ready to go we could jump in and reform it but I think you guys are missing a flexible feature that is important for guild leaders transferring our guild bank and members from one server to another.

I would recommend wavering this and allow us to rebuild our guilds for free with four guild tabs and take it from there. However I know that it might not happen but worth a try on asking instead of leaving people high and dry if we do end up putting the requests in the coming few days just to make it occur.
I believe waiting for consolidation in 60 days, as long and perhaps annoying that will be, will automatically transfer our guilds as is said in the FAQ for previous Server CONSOLIDATION as opposed to transfer. Is this the case, Eric, do you know?
There is only Power, and those too weak to seek it.

EricMusco's Avatar


EricMusco
06.04.2013 , 04:30 PM | #5679 Click here to go to the next staff post in this thread. Next  
Alright folks,

As of right now, there should be no pending issues preventing your free character transfers. If you were experiencing any issues prior to now which were preventing you from transferring, please try again. Please note however that if you try to transfer a character to PTS again, you could still end up in a locked state unable to move off of an APAC server. We are working on a permanent fix for the "locked character state" which is tied to character transfer.

Hopefully this resolved all of your issues and thank you for your patience while we worked through it!

-eric
Eric Musco | Community Manager
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Obirayy's Avatar


Obirayy
06.04.2013 , 04:33 PM | #5680
Hey Eric,

My character is still stuck in 'processing' this is from 5 hours ago, no it hasn't failed to transfer yet.

I have transfer other character since then and it happened literally Instantly.

Like I said before... I think this Is a bug that was also happening on the PTS but because I was able to spam transfer then it eventually went through

Edit: this post was from about 20mins ago. On my way to work now but will update if there's any problems
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Me: but I've already got 10!

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